OMG I am going to go absolutely stark raving mad.
AI
It's the current buzz word, I get it, people have tried chat GPT and think ooooooohhhhh so fun and wonderful I bet we could do loads with that. So now I've got randoms from all over the company contacting saying 'we want to integrate AI into our service offering, can you help.'
Sure, I say, what do you want it to do? What functions, have you looked at any tools, who will run the project, have they spoken to the tech teams to determine if there are any incompatibilities?
Them: Ummmmmmmmmmmmmmmmmm
Me: Ok, let's just start with the first question. What do you want it to do?
Them: Ummmmmmmmmmmm well you know, automate stuff!
Me: Ok, what stuff?
Them: Ummmmmmmmm well just things that we do manually now......
Me: Uh huh, like what?
Them: we'll we've seen it can answer emails and things.
Me: yep, it can, do you have a knowledge bank of the types of email queries you get, and what you would answer, do you have resource to create that kind of thing, or just a whole heaping load of old questions and answers that you could use to train it? Do you have any budget, resource or capability to build that out, what kind of timeline would you want to work towards, what clients, are there any restrictions based on information classification, tooling, geographic location of processing or storage of data? Do you even get enough emails to justify the costs of implementing a tool like this?
DO YOU KNOW ANYTHING, HAVE YOU THOUGHT ABOUT ANYTHING OTHER THAN THE FACT YOU'VE SEEN THE LETTERS AI ON STUFF AND THOUGHT IT LOOKS COOL?