Just received my bill from EDF and can't understand it at all.
I was in credit for 1242. My charges are 822.08.
But they've also charged me £333 'refunds' which are the 5 payments I've received from the government for COL.
My credit is now £86.92 so they've definitely deducted them.
Am I being really stupid here? I thought they were government assistance that we didn't have to pay back?
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Can someone please explain my EDF bill?
VintageThoughts · 17/02/2023 09:22
VintageThoughts · 17/02/2023 10:11
Thank you, that's what I thought.
Trying to get through to them is a nightmare too - I just can't understand why they've deducted all the government payments from my credit.
I'll try to contact them online.
VintageThoughts · 17/02/2023 10:41
@pigsinoodies
Yes, they have paid the money into my bank, but they haven't also credited my EDF account IYSWIM?
All the credit that I was in was due to my monthly direct debits. The government money never made it into the EDF account as a credit - it went directly to my bank.
VintageThoughts · 17/02/2023 12:28
I just can't make it add up.
The credit is the exact amount I've paid in direct debits.
The charges is the exact amount on my smart meter for that time period.
So why have they also deducted the government payments from my credit?
The bill itself might as well be written in Chinese for the amount of sense it makes to me!
bigbluebus · 17/02/2023 11:24
I'm with EDF. The £67 shows as going into and out of my energy account each month. The £67 then appears in my Bank Account. Still waiting for my £200 alternative fuel payment though!
bigbluebus · 19/02/2023 15:29
@SSpecialK2023
The Government decided to make an extra payment to people who don't use mains gas or electricity for heating as they were unable to put a price cap on oil, lpg or solid fuel. Originally this was announced as a £100 payment but then Jeremy Hunt increased it to £200 shortly after becoming chancellor. It's been a long time in discussion as they had no idea how to pay it as oil and lpg customers are not tied to a single supplier as they can shop around each time they fill their tanks. It was for this reason they came up with the idea that Electricity companies should distribute the payment. The Electricity companies have, I believe, been supplied with lists of postcodes where there is no mains gas, so if you live in one of those areas you should automatically get your £200 payment by the end of February. It is unclear (to me) what happens if you live in an area with mains gas but still use oil for heating or if you live in an area without mains gas but have electric heating (ie not an alternative fuel source).
If you live totally off grid and don't have an electricity supplier (eg you live on a boat) you still qualify but have to apply for the payment from 27th February. Hope that makes sense.
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Tummytroubles22 · 17/02/2023 11:27
How strange. I’m with EDF and they reduced my DD each month by the government amount.
rosie1959 · 17/02/2023 10:42
Did take me a minute to work out what was going on with my bill I am with British Gas the government payments appear as a debit and a credit on my bill which contra each other out. But I received the monthly credit into my bank direct.
Badbudgeter · 19/02/2023 15:46
Do you pay for what you actually use? They have different rules for people that do. I’m a budget Dd customer so get £67 a week after I pay my extortionate bill.
Tummytroubles22 · 17/02/2023 11:27
How strange. I’m with EDF and they reduced my DD each month by the government amount.
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