Can I return opened coffee to Morrisons?

[tulips27]

I bought a bag of their "house blend" groceries.morrisons.com/products/morrisons-anytime-ground-coffee-236544011 because of the glowing reviews but after making one cup of it, it's so bad as to be undrinkable. I can't imagine what the people who wrote the reviews were thinking. After Starbucks coffee, it's the worst coffee I've ever had, just foul and bitter. Anyway, as we're all conscious of finances these days, the three pounds or so seems like a huge waste of money. Is it possible to return a food product that's been opened and partially used? I've never had to do it before so I've no idea.

I have never had a problem returning g unopened and tried food products in am at stores but can’t speak for Morrison’s as I don’t shop there.

Of course you can't take it back because you don't like the taste don't be daft .hold your nose a nd finish it!

No, I don’t think so.

Err, nope. Returning something you opened and tried just because you don’t like it isn’t a valid reason…

I can't, it's dreadful! Honestly, honestly I'm not exaggerating whatsoever and I never waste food or throw it away but this would be the exception. I'm not a coffee snob or anything - I normally have Lild coffe so nothing special- it's just foul and awful. I can only imagine Morrison's have changed the blend to save money.

Can't you just leave it in the kitchen/staff room at work?

WFH

I suppose I can offer it to someone but that seems unfair on them, I mean why pass on something I thing is undrinkable?

why pass on something I thing is undrinkable?

people have different tastes.

You can’t return it because you don’t like the taste.

I bet this is just more cost-cutting. I notice Lidl's focaccia has recently changed from goat's cheese to mozzarella, everything's being downgraded. 😩

Because not everyone has the same taste as you.

Worth a try. Speak to the customer services people. They’ll either say yes or no. 🤷‍♂️

Does it have one of those refund guarantees on the back “love it or we’ll give you your money back” things

Often you can, sometimes it will say something along the lines of "if you are not 100% satisfied with this product, please return it with proof of purchase for a refund". I'd try. But only if I was going back to that shop. I wouldn't make a separate journey.

If you've got your receipt they will probably refund.

Look at the back of the packet, it'll probably say something about satisfaction guarantee or something.

as it is so bad - and not just not nice, I would take it back as faulty

It is possible that it was a bad batch

Check the bag for a taste guarantee or similar. Asda do this where you can have a refund if not completely satisfied with any of their products. I've returned something opened with no problem. Read the packet.

You're right, I suppose it's better than binning it. Thanks.

Maybe. From Morrison's web site: Quality Guarantee
There are specific products on our website and mobile app which are labelled as having our Quality Guarantee. If you are not 100% satisfied with the quality of any of the products which have our Quality Guarantee, then you can reject the products as being defective in accordance with sections 10.12 and onwards below. We will refund to you the cost of any product rejected in accordance with this section 10.6.

Our Quality Guarantee does not apply to any products that have been recalled but this does not affect your legal rights in relation to recalled products. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards office.

@halfsiesonapotnoodle was going to write this word for word

Yes of course. If it's undrinkable then it could mean there's a problem with the batch ranging from oveeroasting to contamination. I would take it back personally. If you were served unbeatable food in a restaurant would you pay the bill and leave it untouched, or would you send it back...

I used to work in a shop that sold ground coffee, and we would process refunds for customers in this situation.

Think I'd say that," it's normally nice, but somethings wrong with this batch". That would get a refund. But don't say, I don't like it.

Lots of people love Starbucks' Coffee. I wouldn't call you a coffee snob, but if you find that so repugnant, you should stick with what you know you like - your taste in coffee's obviously quite specific. Not Morrison's fault.

Not via the store I shouldn’t think but if you ring customer services they will likely give you a voucher for goodwill

Or if you take it in store you’d have to say it’s gone rancid, which if it’s that bad it might have done

Inedible, rather. Forget uneatable is only a word the kids say...