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Original poster

Can I return opened coffee to Morrisons?

49 replies

tulips27 · 31/10/2022 08:58

I bought a bag of their "house blend" groceries.morrisons.com/products/morrisons-anytime-ground-coffee-236544011 because of the glowing reviews but after making one cup of it, it's so bad as to be undrinkable. I can't imagine what the people who wrote the reviews were thinking. After Starbucks coffee, it's the worst coffee I've ever had, just foul and bitter. Anyway, as we're all conscious of finances these days, the three pounds or so seems like a huge waste of money. Is it possible to return a food product that's been opened and partially used? I've never had to do it before so I've no idea.

OP posts:

AliBingo · 31/10/2022 09:09

Does the label mention a quality/satisfaction guarantee? I'm sure they used to have a policy where they'd refund you if you were not happy with the product...

AliBingo · 31/10/2022 09:11

Sorry just realised @TimidOwl already posted about this!

Original poster

tulips27 · 31/10/2022 09:14

Just checked the small print, no satisfaction guarantee. But I've had an idea, I'll put it in an airtight jar and hang on to it until next time I have covid and can't taste anything. Then it will be fine for the caffeine boost.😆

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RebeccaCloud9 · 31/10/2022 09:15

If it's that bad, it is faulty, so of course you can return it opened.

If you are just being snobby and it doesn't suit your taste, you just have to accept that you have lost your money.

LovedFedAndNoonesDead · 31/10/2022 09:23

I would try - they don’t always get quality 100% and it could just be it’s not to your taste but it could equally be a production issue.

We bought a double pack of chocolate digestives a few months ago and, when I opened them, noticed they looked very ‘blonde’; thought nothing of it but then they tasted really chemically and unpleasant - so much so I was glad it was me not the children eating them. I contacted McVities and told them what the issue was, they asked me to return the pack to them so they could investigate and also asked for details of where/when bought. They even sent a prepaid padded envelope for me to send them back.
A few weeks later I got a letter explaining they were underbaked but that batch hadn’t gone through quality control as it’s a random process and they only test a percentage of production. They sent us some vouchers (enough to buy a few multipacks but not double figures) as an apology and thanked us for taking the time to get in touch.

POTC · 31/10/2022 09:24

tulips27 · 31/10/2022 09:04

I bet this is just more cost-cutting. I notice Lidl's focaccia has recently changed from goat's cheese to mozzarella, everything's being downgraded. 😩

I was in one at the weekend, they had a goats cheese one and a mozzarella one.

HavfrueDenizKisi · 31/10/2022 09:24

I'd say probably no as your reason is you just don't like it. It's not for an actual quality reason (eg stale/gone off).

I mean they may as a goodwill gesture but I wouldn't pin my hopes on it!

Georgeskitchen · 31/10/2022 09:25

I would take it back and say there I something wrong with it. Most places do have a satisfaction guarantee. I used to work for one of the big four and we would give a redund if customers were unhappy with the product.
Inevitably there would be those who took the piss, bringing back empty packets which they claim tasted awful.( Never stopped them from eating/drinking the entire pack though 🤣)

Iluvperegrines · 31/10/2022 09:26

You could return it to say you think that there is something wrong with it? If it really is that bad, it could be from a defective batch.

mrsjimhopper · 31/10/2022 09:29

I would take it back and say it tastes funny / odd it's not right.

They should refund you.

MrsLargeEmbodied · 31/10/2022 09:32

you can take it back i dont see why not

CraigDavid · 31/10/2022 09:35

Email them and ask. They may well just give you your money back (I've had this with M&S and sainsburys when products have been substandard).

Pinkdelight3 · 31/10/2022 09:35

After Starbucks coffee, it's the worst coffee I've ever had

All coffee tastes rank to me, but am aware that Starbucks is a v successful coffee business so the fact that you think Starbucks the worst and that this Morrison's stuff is better than that, does make it seem like there's nothing actually wrong with the product and all those reviews are right. It's just not your 'cup of tea', which is no reason to return it. It's like me buying shop brand cola and complaining that it's not the same as another shop brand cola. Course it's not. Suck up the three quid - you took the risk and it didn't pay off. Not their fault.

MrsLargeEmbodied · 31/10/2022 09:36

i emailed lild when their crisps were horrible
they sent me a voucher

StrataZon · 31/10/2022 09:37

I think the only way you can return something like that is if you've had it before and so you know this one tastes "off".
You can't return it just because you don't like it. We've all bought something that turned out to be ghastly and had to chuck it out or find someone to give it to. Chalk it up to experience.

maximist · 31/10/2022 09:41

I bought two Aberdeen Angus steaks from M&S for a special occasion a few weeks ago, they were absolutely dreadful, it was like eating leather. We did manage to chew our way through most of them, but the cats had a lovely time with the rest.

I took the empty packet back and told them, and they gave me my money back without a quibble.

auntiemabelisveryable · 31/10/2022 09:41

Just throw it away!

BobbyBobbyBobby · 31/10/2022 09:44

I have returned all manner of food products because I didn’t like the taste and not once in decades has anyone refused to give me a refund or exchange.

PAFMO · 31/10/2022 09:49

You could give it a go, but you'd be a CF.

MrsLargeEmbodied · 31/10/2022 10:05

you can of course return it
or you can email to say it was awful
it is NOT CF behaviour
it is sensible.

erinaceus · 31/10/2022 10:06

Does this help? From their website's Q&A and seems to apply to your situation:

The product I purchased in store is not up to the standard quality, taste or appearance

FWIW I think it's worth feeding back if you can be bothered. If they get multiple complains they might look into changing the product or if the batch was faulty or something like that.

Whiskers4 · 31/10/2022 10:14

You won't get anything if you don't ask.

Part of my job involves working on tills, and believe me, we get a lot of excuses for returning things that just can't be genuine. However, customer service dictates we offer refund, exchange or money on a gift card depending on circumstances, in the hope customer continues to buy from us.

Twoscotcheggsandajarofmarmite · 31/10/2022 10:28

I work in retail, not Morrisons but another supermarket, and I would absolutely want you to be happy with anything you’d bought from us. If you brought it back to us and said it was undrinkable I’d refund it straight away. Three pounds is nothing to the large company, but could be a big deal to the customer. Unless you were doing it on a weekly basis we would not think you were being cheeky,

erikbloodaxe · 31/10/2022 13:21

At Tesco you absolutely can. I once returned a half eaten very expensive (for a supermarket) Turkey on Boxing Day as it was like eating an old boot. Money back no trouble.

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