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Upset that DS let down by McDonald’s recruitment process

62 replies

MacDown · 24/10/2022 19:30

DS aged 16 has been looking for a job since he started college at the beginning of September. He has basic retail experience (paper boy then taken on to stack shelves and serve on till until he has to quit to work on his GCSEa) and is hardworking, smart, kind, reliable and lovely (biased I know!). He had 2 interviews for McDonald’s and I had always heard they were good employers. He researched, dressed well, practised answers with me etc.

Interview number one: Sat down at a dirty table, interviewer (in son’s words) slouched at the table and just chatted. Seemed to go well in terms of his answers. Son said he had brought his CV if the interviewer wanted to see it. Told, ‘no, it means nothing to me’. Fair enough if it was not needed but odd turn of phrase! Got an email saying he had been unsuccessful. No offer of feedback, just a request for HIM to give THEM feedback on their process! 🙄 He really thought it has gone well so phoned 4 times to get through to a manager to ask for feedback. Eventually (after speaking to abrupt staff) spoke to him and was told it was literally his availability that didn’t match what the store needed. Was told he did really well and when DS asked could he give him advice for a future interview was told no just to do exactly as he did first time. Fair enough.

Interview number two: Followed the link to book an interview and was offered 3 slots, all within 40 mins of each other, the very next day. He was due to perform at an event in college at that time but really wanted the job too so booked the latest slot with the intention of trying to sort something with college. Went to college and was told although he would have finished performing at that time, there was an important session he needed to be at. He then phoned McDonald’s (all off his own bat btw, none of this did I even know about until later), and they said he could go the following day. The next day he was on his way, about to board the train, and got an email saying he had been unsuccessful! He phoned to clarify and they said it was an error and still to come. Arrived and felt they had no interest in him whatsoever. Again sat at a dirty table, interviewer didn’t want to see the documents he’d been asked to bring, was completely disinterested in DS or his answers and even walked off at the end leaving DS sitting at the table. Interviewer said he’d hear back the next day. He knew from the email he’d got on his way and the way he’d been treated in the interview that they’d already recruited. He didn’t hear back the next day or the day after. He phoned and spoke to the store manager to ask for an update who said oh yes he must have forgotten to send the email, I’ll make sure he does. Almost 2 weeks on now he’s had nothing.

Shocking way to treat our young people. I don’t believe he’s have had the same as an adult. What kind of message does that send to them about respect, their worth and the world of work in general? He was more professional throughout the whole thing than any one of the staff members he encountered. He’s left deflated and wondering will he ever get any work. He’s applied for upwards of 50 positions and is getting nowhere. Indeed usually says he’s one of 965 or one of 568 who have applied so he stands no chance 😩

OP posts:
trelliskeeper · 24/10/2022 19:33

🤷🏾‍♀️ that’s how it goes sometimes, all he can do is keep applying elsewhere

TimidOwl · 24/10/2022 19:37

It's just how it goes. He needs to keep his chin up and apply to other jobs. He'll get there. 🙂

BigBagOfPasta · 24/10/2022 19:39

It sends a terrible message. I don't think they hold on to staff for very long - I'd advise him to aim a bit higher tbh.

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countvoncount · 24/10/2022 19:39

Keep him positive!
These places just haven't been right, as frustrates it is, if he stays positive something will come

PeekabooAtTheZoo · 24/10/2022 19:43

It's fairly fatal to cancel an interview at almost no notice and ask for another one. It's also almost unheard of for any name badge job employer to want to talk through your CV or see your certificates. They don't care what you got in English Literature, they care if you can make 8 sandwiches in 55 seconds or not.
We all had to learn this at some point. He'll live and learn.

YellowTreeHouse · 24/10/2022 19:45

BigBagOfPasta · 24/10/2022 19:39

It sends a terrible message. I don't think they hold on to staff for very long - I'd advise him to aim a bit higher tbh.

The McDonalds training scheme is one of the best in the world. It is so highly regarded that salaried managers are regularly poached into high ranking and well paid positions.

FirstFallopians · 24/10/2022 19:46

A lot of McDonalds are franchises aren’t they, so a poor recruitment process says more about how that particular branch is run rather than your son.

Going by what you’ve said, it sounds like he had a lucky escape tbh!

MacDown · 24/10/2022 19:49

@PeekabooAtTheZoo but it’s ok to expect people to be available within a 40 minute a lot the very next day? He did the right thing by college and by them. They could and should have said no, not tell him to come the day after, then send him an email BEFORE the interview to say he didn’t have it, then still allow him to come and waste his time.

He took his CV as back up. They didn’t need to be rude-surely that’s a good thing to have done, using his initiative? He didn’t take his certificates-he took his passport and National Insurance letter which they asked him to take. It was obvious when they said they didn’t need to see it that he had completely wasted his time. Then not to even give him an answer when they said they would, despite him phoning to ask and then promising again. I think it’s an appalling way to treat anyone and I find it really depressing that it’s ‘just one of those things’.

OP posts:
frugalkitty · 24/10/2022 19:50

My DS had a very similar experience with them at that age, we chalked it up to 'at least it's interview experience' and he ended up at a supermarket which pays considerably more an hour.

YellowTreeHouse · 24/10/2022 19:51

@MacDown Why didn’t he ring them and ask for a different slot?

Most McDonalds are franchises which means you can get a few bad apples, so it sounds as though he’s dodged a bullet.

They’re an amazing employer but if the franchisee is poor that trickles down to the very bottom.

wtfisgoingonhere21 · 24/10/2022 19:53

@MacDown

I agree with you

Having an adult ds we went through similar on occasion in different places and it's not a good motivator when the managers are negative to start with.

We also had it last year in two other places for teen dd

One was hospitality the other retail.

When she popped back into the retail outlet as she hadn't had any email or response two weeks later the manager she spoke to was a different person and shocked that she hadn't been notified of what was going on.
The manager went off to the office and came back to say my dd actually was being offered the role however the interview manager just forgot to send the email Confused

Anyhow she's been working there for nearly two years now and loves it but it literally depends on who you get on the day

WelshNerd · 24/10/2022 19:54

I think this is a perfectly appropriate introduction to the world of work, tbh.

MacDown · 24/10/2022 19:56

YellowTreeHouse · 24/10/2022 19:51

@MacDown Why didn’t he ring them and ask for a different slot?

Most McDonalds are franchises which means you can get a few bad apples, so it sounds as though he’s dodged a bullet.

They’re an amazing employer but if the franchisee is poor that trickles down to the very bottom.

He did, on the Monday morning. He got the email late on Sunday evening (from memory 8-9pms so he booked on for the latest one offered the next day and then phoned the store at 9am to ask could he change it.

Yes it’s just a shame they are happy to not bother giving any response at all and leave young people hanging like this. I can’t help thinking an adult wouldn’t be treated the same way.

OP posts:
MacDown · 24/10/2022 19:57

WelshNerd · 24/10/2022 19:54

I think this is a perfectly appropriate introduction to the world of work, tbh.

Really? How so?

OP posts:
Calmdown14 · 24/10/2022 19:57

I know it sounds daft but for the next one, your son might be better to tone down the effort a little.

I can remember applying to lots of things at that age with a full CV and my (good) GCSE results. I think they put me in a box of 'too academic, probably no common sense '.
When I just started writing 10 GCSEs and just filling in the boxes in fairly basic ways I got a job much more easily

Matildatoldsuchdreadfullies · 24/10/2022 20:00

DS was rejected by McDonalds three times. He was rather insulted. He also flunked his KFC interview. On balance he decided that he’d rather have his med school acceptance Grin. He ended up pot-washing at a posh(ish) pub.

To add insult to injury his younger sister did get the McDonalds job, but much preferred working at Wetherspoons.

Might be worth looking at pubs and hotels. In our area, at least, it seems to be easier to get jobs here.

CloudPop · 24/10/2022 20:27

Have a look into Pret. They've got a scheme for young people to do part time work that looks pretty good

balalake · 24/10/2022 20:30

Not good, if he has no intention of working there now and knows it's a franchise, has he thought about complaining?

Hope he can find a job at somewhere better.

Begoniasforever · 24/10/2022 20:32

I don’t know op. I’m not so sure here. He didn’t get the first as he wasn’t available to work the shifts they were recruiting for. That’s fair. He didn’t get the second as someone already got it. Someone who actually went to the interview on time. As a pp said it’s nearly always fatal to not front up and request another. That is also fair..

on the whole slouching he was the most professional person there, hmm…I’m not sure, the fact he’s not getting anywhere tells me I’d not be thinking he’s performing well at interview and so much better than the interviewers but think maybe he needs some mentoring on interview technique and cv’s.

missmoffatt2705 · 24/10/2022 20:38

My son 16 has just been offered temporary work at Tesco in the run-up to Christmas. At interview stage, he was kept waiting for almost an hour as he was one of several asked to arrive at 8pm for interview. All he was asked was whether he had any health issues. On Indeed.com, where we live there were loads of jobs he could have applied for such as kitchen porter in local pub, various fast food jobs etc. He was also turned down by McDonald's but didn't make it to interview stage. I'm guessing they wanted him to do more hours than he was comfortable with, being a full time student. Lots of employers looking for temporary staff which is a foot in the door.

HariboReckoning · 24/10/2022 20:39

Trust me, adults get treated exactly the same (if not worse).

PinkFrogss · 24/10/2022 20:42

Rightly or wrongly job hunting can be brutal.

If he can afford to keep job hunting he should treat it as an interview both ways, they’re seeing if they want him to work for them, and he can see if he wants to work for them.

ChiaraRimini · 24/10/2022 20:45

He needs to take it on the chin and move on.
It's not like he's being headhunted to be a CEO of a FTSE100. The recruitment/interview process is cheap and cheerful like the product.
Get back out there and apply for more jobs, there are plenty more out there.

MacDown · 24/10/2022 20:55

Begoniasforever · 24/10/2022 20:32

I don’t know op. I’m not so sure here. He didn’t get the first as he wasn’t available to work the shifts they were recruiting for. That’s fair. He didn’t get the second as someone already got it. Someone who actually went to the interview on time. As a pp said it’s nearly always fatal to not front up and request another. That is also fair..

on the whole slouching he was the most professional person there, hmm…I’m not sure, the fact he’s not getting anywhere tells me I’d not be thinking he’s performing well at interview and so much better than the interviewers but think maybe he needs some mentoring on interview technique and cv’s.

My issue is the way he has been treated which is categorically wrong. He asked the first interviewer what he could do better next time and the answer was nothing at all-he would have been happy to hire him had he been available at the right times for the store. I can’t believe it suddenly went wrong the second time and he did something wrong. It is clear they had already filled the post, making it not about his interview technique at all-you explained the reason he didn’t get both jobs so no idea why you suddenly think it’s that.

He is absolutely moving on. Is worried he’ll never get anything but he’ll get there I’m sure. I just think treating people that way is appalling, and am really surprised anyone could disagree with that.

OP posts:
MacDown · 24/10/2022 20:57

I completely get looking for a job can be brutal. I just didn’t expect people to be so rude, dismissive and unprofessional, especially a company well-known for a good graduate employment scheme etc.

OP posts:
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