Please or to access all these features

Add post

Watch this thread

Save thread

Start a new thread

Flip thread

Hide thread

My feed

Active Unanswered threads

Getting started FAQ's

Unanswered threads Acronyms Talk guidelines

Hide shortcut buttons

Talk

Chat

Join the discussion and chat with other Mumsnetters about everyday life, relationships and parenting.

Flip

1 2

Original poster

Broken washing machine who should pay for repair?

39 replies

Chiefofstaff · 20/05/2022 22:07

I moved house on Tuesday. Put first load in machine this evening and it won’t spin or drain. Machine is 6 years old but worked fine. I’d asked removal firm if they could disconnect/reconnect machine and the guy said they couldn’t reconnect it which I was fine with as I’d have got someone to do it. Anyhow during the move I found one of the young lads the removal man has working for him connecting it up. The boss later told him he’d been asked not to do that as if anything went wrong I’d not be insured.

im not sure whose responsibility paying to fix it is - mine or the removal firm, as the guy wasn’t supposed to plumb it in? The boss is a really lovely guy and very helpful so I don’t want to complain but my machine which was fine before moving won’t work?

OP posts:

easyday · 20/05/2022 22:11

You were told they wouldn't do it but you got a young lad to do it anyway. I think this is on you. Check your contract though for moving white goods - you'd probably have to prove it was in good working order before the move or something.

Trialsandtribulationsoflife · 20/05/2022 22:11

Did you put the transit bolts in the machine to move it?

Moving a washing machine without transit bolts will run the serious risk of damaging your machine, so we strongly advise against it. Washing machine transit bolts are a vital piece of equipment required to move your washing machine securely
www.kentremovalsstorage.com.au/how-to-move-a-washing-machine-moving-washing-machines

Blowyourowntrumpet · 20/05/2022 22:11

Were the transit bolts in before it was moved?
I don't see how plumbing it in would stop it from spinning or draining.

WeAreTheHeroes · 20/05/2022 22:13

We're the transit bolts refitted before it was moved? It's possible it's been damaged in the move or it may not have been connected correctly in your new home. Got to be worth getting an appliance engineer checking everything before you decide what to do.

PutinIsAWarCriminal · 20/05/2022 22:13

It would be really unfair of you to claim against the removal company and will probably cost the young man his job when he was trying to help you out.
As above, washing machines don't travel well.

LIZS · 20/05/2022 22:15

Is it correctly set up to the outlet pipe? It might have stopped mid cycle if not. Don't see how you can blame removers tbh.

Daisy95 · 20/05/2022 22:16

I don't see how connected your washing machine would make it not spin?

Where the transit bolts in during the move?
Tbh washing machines don't move well.
I think you'd be unreasonable even mentioning it to the company

Original poster

Chiefofstaff · 20/05/2022 22:17

easyday no I found the lad had just about finished plumbing it in when I went in the kitchen. No way would I have asked him to do it , as the main guy had said it wasn’t something they were allowed to do when I asked. He said they could disconnect but not reconnect it so I was prepared to get someone to do it after moving in.

Trialandtribulation I’ve not heard of transit bolts but as far as I know they just took the machine as it was but I would need to check.

OP posts:

StuckInTheMiddleOfNowhere · 20/05/2022 22:17

It would have nothing to do with the connection if its not spinning.

mommaof1 · 20/05/2022 22:20

Sounds like something to do with how it's been moved about and handled to stop it working properly. If you signed something before removal to say they have no responsibility if something is damaged then it'll be on you but if not then I would say them. I had a new kitchen installed they removed all my kitchen appliances and made me sign something before they started to say they will happily remove everything but have no responsibility for damages.

Original poster

Chiefofstaff · 20/05/2022 22:21

Thanks everyone. I’ll get a plumber to look at it and not take it up with removal firm. I had no idea washing machines could be a problem to move..

OP posts:

LoveSpringDaffs · 20/05/2022 22:21

Unfortunately it will be either the lack of transit bolts OR transit bolts still in the machine. They're huge long bolts, you'll definitely be able to see them if they're still there

Blowyourowntrumpet · 20/05/2022 22:22

If you moved the machine without refitting the transit bolts and then removing them again, it's probably time for a new machine

Original poster

Chiefofstaff · 20/05/2022 22:23

mommaof1. I didn’t sign anything at any point. They’re such a nice firm and they moved me 12 years ago. I don’t want to ask them to contribute to a repair but I’m really struggling financially and had a machine that was absolutely fine before it was moved.

OP posts:

Mummumtum · 20/05/2022 22:24

There’s a reason people don’t normally move washing machines, they are notoriously temperamental after being moved

spotcheck · 20/05/2022 22:24

I’ve not heard of transit bolts but as far as I know they just took the machine as it was but I would need to check

It's not up to them to put in the transit bolts!!!! It's your washing machine.

Stop trying to pin the blame on them. You didn't put the bolts in, it now doesn't work- you either have to see if you can claim on insurance, or get a new one. It isn't the movers fault!!!!!

Original poster

Chiefofstaff · 20/05/2022 22:25

I will check the transit bolt situation in the morning. I’m going to have to try get the washing out without flooding my new kitchen .

OP posts:

BeforeGodAndAllTheFish · 20/05/2022 22:27

Connecting a washing machine is one of the easiest things to do. There is no way it isnt spinning etc because of being connected up.

I had to replace both the inlet hose and the waste water hose on my machine last week. It is so so easy. Not sure why you would have planned to get a plumber to that that. You just connect the hoses. Not hard.

You've buggered your machine because you had it moved without the transit bolts. That was your job to sort, not the movers.

calmlakes · 20/05/2022 22:28

I also think it will be a transit bolts issue.
If you didn't put them in then that is likely to be the issue.

StuckInTheMiddleOfNowhere · 20/05/2022 22:30

You would have had transit bolts when the machine was new. When removed you should have kept them for any future removals. Its not their job to supply or fit them. Its yours.

Original poster

Chiefofstaff · 20/05/2022 22:41

Thanks everyone. I’ve never heard of transit bolts so wouldn’t have known I need to put them on before moving.

OP posts:

Original poster

Chiefofstaff · 20/05/2022 22:43

I have severe arthritis and can’t untwist /twist things tightly.

OP posts:

RaininSummer · 20/05/2022 22:47

I have just learned about transit bolts too. Sorry about your machine

LIZS · 20/05/2022 22:50

Also check there are no kinks in the hose.

Original poster

Chiefofstaff · 20/05/2022 22:52

RaininSummer. Not sure how I’ve got to my 60s without being aware of washing machine transit bolts but here we are.

OP posts:

Flip

1 2