Broken washing machine who should pay for repair?

[Chiefofstaff]

I moved house on Tuesday. Put first load in machine this evening and it won’t spin or drain. Machine is 6 years old but worked fine. I’d asked removal firm if they could disconnect/reconnect machine and the guy said they couldn’t reconnect it which I was fine with as I’d have got someone to do it. Anyhow during the move I found one of the young lads the removal man has working for him connecting it up. The boss later told him he’d been asked not to do that as if anything went wrong I’d not be insured.

im not sure whose responsibility paying to fix it is - mine or the removal firm, as the guy wasn’t supposed to plumb it in? The boss is a really lovely guy and very helpful so I don’t want to complain but my machine which was fine before moving won’t work?

If you need a new machine, I just got one from Curry's on a 0% interest deal...

Every washing machine we have had delivered we either had to remove ourselves or were handed over by the installer the transit bolts.

they look something like this, usually 6 or so inches long,big and chunky bolts, you maybe just never realised what they were.

Agree with pp, it would have been your responsibility to fit them.

Thanks for pic. I definitely haven’t got anything that looks like those SeemsSoUnfair so it will have been moved just as it was.
I will look at Curry’s thanks, JustGoToKeepOnKeepingOn.

If you've never seen the transit bolts they may have been attached to the machine during installation and refitted to move it. Check they aren't still in, they should be fairly obvious big brass bolt heads on the back of the machine or holes where they would go.

We moved our almost brand new washing machine from one room to another and even that was enough to need to get an engineer out to sort it. It did work for another 9 years after that without being moved again.

Thanks MayorDusty. I can't pull the machine out and my friends are as creaky as I am as we are all 60-70s with various dodgy backs, hips and wrists. I am going to have to try empty it without flooding my new kitchen and order a new one I think.

There are ways of emptying the machine through the front maintenance hatch. If you have severe arthritis this will not be possible. It will require you to be on your hands and knees/lying down. If you live in NE London pm me, otherwise you will have to sort a repairman. Sorry. It will not be possible to open the machine until it’s drained as they have features that lock the door while they are full of water to prevent flooding.

Thanks for your advice everyone. I was so lucky that a guy from a local firm came on his way home at lunchtime and took a few minutes to sort it out. It was a cover over one of the pipes under the sink that was there because it’s brand a new plumbing system. I’m so relieved I don’t need a new machine . I mentioned it having being moved without transit bolts and he said my machine wouldn’t have any fitted as it’s an old machine.

Really? Our 30+ yo machine has transit bolts and has survived two house moves! Glad it is sorted.

LIZ as I’d not even heard of transit bolts till I started this thread, I was in no position to doubt him when he said my machine wouldn’t have them . But I’ll definitely know about them in future when I do need to replace this one. I am so relieved not to have to buy a new one as like loads of people right now, I’m struggling enough as it is to make ends meet.

Yes they really don't like being moved. Every time I've moved one it's broken down shortly afterwards and that's despite using the bolts to secure the drum again etc.

A 30 year old machine is going to be a different breed

Lol, probably older than the guy who sorted op's machine!

LIZS. He was definitely over 30 the guy. Around 50 I reckon and he was talking about his son who was looking to by a flat.