I bought DP an Echo Dot, 4th gen for Christmas.
We set her up as per the instructions and away we went. The mood was quite harmonious for a short time.
Fast forward about six weeks. During a storm we had a brief power cut and Alexa stopped working. We tried everything we could think of and went through the troubleshooting pages on Amazon. Every time we said "Alexa" she would light up blue to indicate that she was listening. We'd give her a command (ie. "add carrots to the shopping list") but she wouldn't talk back to us. She was silent but the command would be followed (ie. carrots were added to the shopping list).
This went on for weeks. We tried unplugging and plugging back in, resetting, adjusting the volume, begging, pleading and asking what her problem was.
One day, I gave her a command and suddenly she spoke back! I gave her a second command.... no reply.
Fast forward to today after she'd been mute for several more weeks. I said "Alexa, add bread to the shopping list". She replied "I've added bread to your shopping list". We shit bricks as the volume was up high and not only did we not know this, she had barely said a word for the best part of four months.
I asked Alexa where she had been and got some passive-aggressive response, so I asked her if she was broken, to which she replied "as far as I can tell, everything is working fine" or words to that effect.
I asked her to play one of our toddler's favourite songs and was met yet again with stony silence and now she clearly has the hump and isn't responding.
What is her problem?