What the NHS needs is strong leadership and good management skills everywhere.
It needs intelligent Board members who can see patterns, and get to the root-cause of issues, and then provide realistic action.
It takes bravery - where there are two Chief Execs or senior leaders in two services or organisations that would be better off merging - then like it or not, one needs to go.
It needs courage to say - no, we're not having 4 or 5 levels of escalation in our sick leave policies (when we only need two before potential dismissal), and no, we're not having someone off sick for ANOTHER fortnight because their union rep isn't available for a meeting, and no we're not putting up with John in medical records speaking to people like that because that what he's always done, and no we're not having our HCAs complaining about making beds because they could get paid more at Sainsburys. We're not sending staff away to 'sort out disagreements between themselves'. We're not having people suspended on full pay for 9 months whilst we find an investigating officer. And we're not letting that manager piss about for another 3 years because they're due to retire then. We're not going to let our very expensive Consultant whatever to be unavailable two afternoons a week because that's when they do their private work next door. And we're not having that PA type up that manager's emails for them because they've never really got the hang of it. And then to say no, we're not writing to the Treasury to get permission to pay someone to leave - sometimes people have got to leave and make room for new people.
The whole purpose of all of this - is not to be nasty, or to put people out of work - but to have an NHS full of content and productive staff who have the skills and support to do their jobs.
There is so much that could be done and that's just the staffing.
With the right staffing, all of the other changes that are needed can be changed.
Also I'm not convinced things really were any better between 1997 and 2010 - but there was a LOT of cash sloshing round in those days to fix all sorts of things (in fragmented ways).