HELP. I have 1h to create a cv tailored to a job I haven’t technically done

[IHopeYouStepOnALegPiece]

I am BEGGING for help

Hotel receptionist and guest services. Have to apply by midnight

I’ve been a nanny and ran households for 17y and been a Personal assistant alongside for 4 of those

I have great telephone etiquette, I can advise on places to visit for families, couples etc, I can get things in that guests request/ require, I can track down things they need, I can make bookings for restraints and services

I can do it all but I don’t know at all how to write it down. My cv is entirely nanny orientated

Please help

Could you highlight the points you have made above- ALL the skills you have that are perfect for the role? Address any pre-requisites required and how you have experience/skills in this. Try to think customer service focused, rather than child/nanny though and word accordingly.

Best of luck and let us know how you get on x

Did you arrange appointments for the children? Can you exaggerate a little? Admin duties ?

I suggest you list those key skills in a section at the top, above your work experience

and maybe start the CV with a brief personal statement explaining why you're looking for a hotel receptionist job (why are you looking for a hotel receptionist job?)

I worked in 2 nanny jobs for 6y each (and many others!) and in both of these I ran the households - booked appointments, workmen, ran errands, organised the kids lives, activities, parties. You name it I did it and I’ve worked as a virtual assistant for several years but I just can’t seem to write anything that doesn’t come back to nannying!

Looking for hotel job because not a Pugh nannying work here and I fancy a change basically

Just be honest and write similar to what you have written here, highlight your good telephone manor and your organisation skills.

Call yourself nanny/house keeper and focus more on admin roles and organisations skills?

Look at the job specification and write your CV to reflect the skills they require - do it in order.

Dates to from

I worked for x family where I have responsibility for x I was expected to arrange y I would work to dead line a ….

Then do a covering letter -

I wish to apply for x position as advertised in y site.

I believe I have the organization skills you are looking for, I have been responsible for planning x and y, I have experience doing y x

It has to follow the skill set

Write it as skills based cv
www.prospects.ac.uk/careers-advice/cvs-and-cover-letters/example-cvs/skills-based-cv-example

It sounds like you’d be a good fit. It’s just organising your thoughts. Good luck!

This job will be about customer service too.

Nothing to add but good luck! Sounds like you do have the right skill-set, just need to list it out. Nanny-housekeeper sounds a useful way to describe your experience.

Put your key skills at the top of the cv. List the jobs as Nanny / Housekeeper and then list the main job responsibilities.

E.g. I was responsible for arranging tradespersons, appointments, household admin, concierge duties etc.

If they have a job spec. Tailor what you did in each role for the skills / experience they require.

Good luck.

I used to be a front desk manager. Yes, it's important that you can do admin, are computer literate etc, but they can teach you that, and to be honest, what's required from you in that department is fairly basic.

The absolute, enormous, massive focus is on customer service. Problem solving, adaptability, flexibility, delighting your guests, personality, thinking on your feet. This is very much what you need to demonstrate. That you're exceptionally, polite, pleasant, and can deal with a tricky situation. That you can get on with people at all levels and work really well as part of a team.

Good luck!

^great advice
Pull those skills out into sections

Probably the greatest requirement for a hotel receptionist, is excellent communication skills especially in response to a guests awkward needs/questions/requests. Plus the ability to stay calm and efficient under pressure.

If you can't write your own CV then you don't have the above qualifications or the right mindset.

If you can't write your own CV then you don't have the above qualifications or the right mindset

Massively helpful. Thanks awfully

How can I say a skill is

Problem solving so that the client isn’t affected by it (so if there’s a problem I can sort it without it being an issue)

Big thanks btw just right now you’re all being my sounding board whilst I do this

You should have loads of examples of problem solving efficiently and effectively as a VA.

I do I just can’t get it written down in a way that makes sens!

There no such thing as problems only solutions

I can’t remain calm and collected when issues arise, this enables me to think on my feet and find a workable solution. I’m difficult situations I believe it’s best to ask the customer what their expectations are so i can fully understand the issue.

*can

Problem solving : you take ownership of a customer's issue and either resolve yourself or if delegated out to others, follow it to its resolution.

Or I prefer to approach difficult situations with workable solutions within my permitted authority. Keeping calm, with understanding and patience it’s possible to sympathize and de-escalate any situation whilst finding common ground to a satisfactory resolution.

@IHopeYouStepOnALegPiece

How can I say a skill is

Problem solving so that the client isn’t affected by it (so if there’s a problem I can sort it without it being an issue)

I would describe it as being a gatekeeper - stepping in to solve issues before they become problems, working autonomously and making decisions effectively