Random check with scan as you shop

[Summerofcontent]

I was in Tesco this morning doing my Christmas food shop and the people at the next checkout got a random check.
They had 3 trolley loads and refused the check.
They just walked out leaving their shopping at the checkout.
I was wondering whether these people will now have a mark put on their clubcard so they get checked each time or whether they'll just carry on being selected randomly.
Does anyone know?

I use my phone. The funny thing for me is they say 'I need to scan x number of items', then they let me choose.... It's all in my own trolley so they have no idea what else is in there and obviously if I was a thief I would know which items I'd scanned and which I hadn't.

@KilmordenCastle I did that with a bag of frozen carrots. I was mortified, we had a giggle about it, strange thing to try and steal. But yeah, the three trolley people were probably only planning on paying for two of those trolleys. I have noticed that I get a random check if I remove a few things from the basket ie put them back or I spend less than I normally do.

The “official line” is random checks, probably 80% are random, they are aware of vexatious tip offs so won’t respond automatically.

On the back of this thread I did a scan it your self shop at Tesco for the first time.
Spent 5 minutes trying to figure out what to do and it was the kindest bloody queue there when I'd finished but I didn't get checked which I expected to after reading this thread

Bit puzzled by the comment that if you forget to put your scanner back in the charging cradle,you get flagged up for more checks. Which supermarket is this in? I use scan and go regularly in Asda,and after you've finished with the scanner and paid,there is a holder next to each checkout to place your scanner in. I'm absolutely certain it's not a charging cradle,like the one where you collect the scanner from at the start of shopping.

And why do I ALWAYS get selected for a check when I'm either a) not feeling very good and find it exhausting standing around waiting (I have rheumatoid/osteoarthritis and fibromyalgia) or b) I'm in a hurry to be somewhere? It's infuriating!

I had to have a full rescan once with about £150 of shopping (normal weekly shop) because I’d scanned a particular flavour of yoghurt twice. I couldn’t get the other flavour to scan and as it was the same price and label thought it would be OK. Shop assistant chose the unscanned yoghurt on the random check!

That was mortifying as she only had a small side counter to do it all on and it took ages.

Maybe the people in the OP were in a rush to get somewhere and had had this happen before.

I’ve also double scanned items numerous times so paid more than I should have, £12 extra on one shop, do I always go down the list when it comes on the screen. I sometimes think self scan is more trouble that it’s worth but I couldn’t go back to unpacking again a checkout, repacking after it’s been put through etc. It’s such a faff.

I have walked away from a full rescan before. I have multiple mobility issues and do not have the physical ability to unload and reload the trolley. They don't have the higher based trolleys, only the deep ones, so for every item you have to bend pretty low. It's very annoying when the goalposts are moved from 'fill trolley scanning as you go, pay, load in car and unload at home' to 'fill trolley, unload at till, repack at till, load in car, unpack at home'. For me it's often the difference between possible and impossible. If they help me unload and load and I can deal with the extra 10 minutes standing that day I will agree. I have pointed out to customer services that there has never been an error in my scanning and that the scan as you go option is supposed to make it easier for customers, not harder. I wouldn't shop in that store at all if they didn't have the scanning system as it's already too big, but unfortunately they stock some items that I can't source elsewhere. Different stores have different ways of doing things - my more local store where I do most of my shopping scans five random items for each customer, which takes almost no time and seems much fairer.

You question why someone who has scanned 3 trolleys of shopping would want to leave them when asked to scan, and I can tell you as it happened to me at Tesco. I did everything they wanted in 1 trolley, scanned everything, double checked, and now they want to check the entire trolley, not just a small selection. I've spent enough time there, I have things to do. I've saved them a job by doing it myself and now someone thinks I'm not being honest. Think about it, if you had more staff on the tills, not pathetic computers that constantly need a person to reset or query someone's age, you wouldn't need these things, otherwise just use it for 10 items or less if you really feel the need to check it. I've not used them since, and happily go to a human at Sainsbury's.