How common is it for new glasses to be wrong?

[GlitterBiscuits]

Long term reading glasses wearer. I went to pick up my new pair yesterday but the left lens left everything very blurred while the right was perfect.
I had distance glasses for the first time too and they were also wrong the same way. So you can imagine how much money I have spent to come away with nothing ( so far)
It's Specsavers but they have been fine every time before.
All they could suggest was another eye test. I haven't heard of anyone being given glasses they couldn't see with before.

I can’t remember an occasion when they were right first time. Take them back, they should retest your eyes and change them for nothing or give you your money back.

Dh got dodgy glasses from boots
He had to send them back for the prescription to be changed

Mine weren’t right first time so I returned them and had my eyes retested
The new ones are fine, no further charge

I've had this a couple of times though its normally because they haven't centered the lenses properly and they make me feel sick. Take them back they can check the prescription and fix it for free

Happened once lenses were made upside down.

Few years ago had an eye test, needed new prescription. Went to pick the new glasses up, no good. They'd used an old prescription!! That was Specsavers, need to use their own bloody slogan. Never used Specsavers again.

My new glasses were wrong due to a typo on the prescription

Yes, I just had this at Boots. The way I was quizzed, same questions 4 times, was pretty wearing I must say.

I had to describe what was wrong over the phone twice. Then have a'triage' appointment where it was suggested I might not be looking through them correctly before I was allowed to see an optician. Who asked me exactly the same questions AGAIN.

DH has quite a complicated prescription and has sometimes had problems with new pairs. He found that specsavers were better than an independent he tried for getting the problems sorted out.

Happened to me with specsavers a few years ago. They put the left prescription in right side and the right one in the left!

It's more common that the fit isn't correct than the actual prescription or glasses isn't. Did you go into the shop? If not try that first. It can be as simple as them being a bit of centre.

I was borderline for new glasses but decided to go with new ones as the old ones were getting a bit shabby and loose.
Specsavers had 3 goes at making a new pair that I could actually see through before giving me my money back. Sent prescription to Glasses Direct and got two pairs for £14 with a Martin Lewis offer.
They were spot on.

Asda took three goes to get mine right. Focal point was in the wrong place.

Don't Specsavers have some kind of no quibble guarantee if you don't like your glasses?

DH had this with Vision Express. They made him glasses for long-sightedness instead of short-sightedness - in other words, they misread the minus number on the prescription- by their optician- as a plus number.

I’ve had probably 12 pairs of glasses in my life and I did once have a pair that gave me a splitting headache wverytime I wore them. Optician sighed and replaced the lenses. Was fine after that.

Do not put up with this you’ve paid for glasses you can see with properly. Making that happen is their problem.

I had this on only one pair of a buy one get one free offer. I tried to get them to fix it but they insisted it was right and as the other pair was fine I gave up in the end. This was Tesco Opticians.

I never went back and have used my usual independent place ever since.

Vision Express once swapped the + for - so the glasses were doing the exact opposite of what I needed. It’s worth checking they have been made to the prescription, in my experience Specsavers are pretty good at sorting things out.

I had the same problem once, when the - and + on the prescription were transposed.

@Rainbowshine

Vision Express once swapped the + for - so the glasses were doing the exact opposite of what I needed. It’s worth checking they have been made to the prescription, in my experience Specsavers are pretty good at sorting things out.

Snap. That’s exactly the problem DH had with Vision Express.

Don't tar all Specsavers with the same brush you had a bad experience with one Specsavers out of 1000s! It can be a typo, human error, lab error or dispense error.

@Shitzngiggles

Only once. Turns out the optician had put my astigmatism at 1.25 instead of 0.25 (or something like that). Didn’t notice in store when I tried them but couldn’t drive in them!

Was easily rectified once I went back and they checked both the specs and my eyes although it was a pain in the arse as in the height of Covid so barely any appointments.

It could be a prescription error or an error with the glasses measurements, or it could even be a health problem that has cropped up since the sight test (very rare but has happened before).

Mistakes happen but they've offered to fix it for free so let them.

Measurement errors are more common than prescription errors generally. I know most opticians are around 99.7% accurate where I work according to the tracking system, which I think is pretty good considering they work out the prescription based on what the patient says and not everyone is reliable with their answers.

Had this with Boots, completely wrong script,got refund. Specsavers,lots of problems,2 different branches,lense fell out the day after I collected them,they weren't interested. Changed to independent optician