GDPR type question, possibly or not

[Becca19962014]

So if I've been discharged from mental health, not allowed any support at all including in crisis, as they must keep their time for the "more deserving" (their words not mine) and refuse to take my calls and block my email address. Why are they then allowed to discuss (as in a phone calls and emails) my mental health and discharge with my landlord without my permission?

I don't understand.

Should have said private landlord.
And, shameless bump!

Hi. I didnt want your post unanswered. You are right - medical health providers cannot discuss your private information with random people!

Why will they not see you if you have a crisis???

To quote their letter:

"... is not to request support from our services under any circumstances as we cannot cope with those deserving of them, including in a crisis, she is instead to phone her "family and friends" who will help".

Family and friends were put in quotation marks as the only family I have is abusive and I'd already said I wanted my friends to be friends not unpaid carers (in the past they'd expected friends to support me in crisis and I lost those friends as they couldn't cope - which I totally understood hence the boundary); however cmht don't agree.

@Skinnyankles

Sorry I forgot to thank you for the reply.

Am not suprised. No idea what to do now though. Given I've also found out they submitted a care assessment behind my back as well (as in did the assesssment without me).

This sounds terrible and not right at all. Escalate it. At the very least complain to PALS

What conversation has happened with your private landlord and what information has been disclosed?

Do you have BPD?

I'd they don't feel that continuing the service is beneficial for you, then they would stop it. In regards to the landlord- what have they said that you have an issue with? Did the landlord contact them, or did they contact the landlord? Is the landlord a family member

Landlord rang to raise concerns re welfare. Was told I'm not a patient anymore. They asked who to speak to as worried and were told no one there, if that bothered phone the police.

Everyone is BPD where I live until proven otherwise, it's baseline diagnosis. It was an advocate who helped me see I needed professional input in crisis; rare as they are; despite being told the opposite by mental health team.

How would they know what's beneficial? They never asked, barely saw me as they kept cancelling my appointments. Then lied about an assessment in which I've been deemed physically and mentally fit and healthy despite overwhelming medical evidence proving otherwise.

Hoarding and subsequent deterioation in mental state after they demanded access; impacting on others in building. I'm not going to say anymore. It's really upsetting for me. I don't even have a GP anymore and trying to cope with deterioating, terminal illness alone (as no help since March 2020).

Landlord contacted them.
Landlord is not related to me.

GP
Solicitor
Police

All been told not discharged and being seen.

Saying that someone is not a user of a service wouldn't be a breach of GDPR in most circumstances. E.g. LL rings the switchboard:

LL: I want to talk to someone about Becca Smith
Switchboard: Sorry, we don't have a service user of that name. If you're worried about someone's mental health, you can ring the police.

No breach because they haven't disclosed any info about a particular individual.

Clearly, though, it does depend on exactly what was said.

So what they told me was they rang the social worker to "discuss my care" and they said I wasn't open to them anymore. They explained their concerns and were told they can't help as I'm discharged. They wanted to know who would help, told no one except police if trying to kill myself/someone else.

So they (social worker and landlord) had a conversation.

I expected them to say they rang SS call centre and they said.

It's a term of my contract that I engage with services due to being so unwell at times.

However, the same conversation with GP etc has gone completely differently saying I'm open to them and they can help, just ring. But I can't even get the receptionist (only number given out) to put me through.

I guess I'm annoyed they'll put through my landlord but not me.

It's very confusing. But perhaps that me. PTSD crisis effects me like this before everything goes all swirly.

So effectively the landlord has actually raised a safe guarding concern as you are a vulnerable adult. This is totally reasonable and you should be touched the landlord cared enough to do so- presumably hoping to get you help for the hoarding.

If that was the case then they would have contacted safeguarding, like it says to on the council website. My care has ended. I'm allowed no help from this person, under any circumstances, so they should not be gossiping about me (bearing in mind the social worker last spoke to me 19 months ago) to my landlord.

They lied to the fire officers that they had permission to come in, without me needing to be present. That they'd "booked" the time with me to get going on removing items, without me needing to be here. They lied they'd arranged for an emergency housing worker to be here. Nothing about me shielding due to covid. Nothing about laughing at me for being silly for needing to sheild (cannot have vaccine, cannot have ventilator and already terminal)l

The discussion was followed up by an email which I've been sent.
It was gossip.

Reading between the lines I would suspect that the house is now in such a bad state of repair with regards to the hoarding the landlord and social services had no choice not to intervene.
I am sorry this has been so distressing for too but instead of focusing on a GDPR breech I would focus on getting better and dealing with any ongoing housing issues.

I can understand why you are so cross with the care team.

Was the landlord and social worker though trying to help? To get rid of some clutter to make the place nicer for you and everyone?

It sounds maybe they were and maybe they had good intentions, even if you're upset at information being shared.

SOCIAL SERVICES ARE NOT GOING TO HELP that's the whole point. I'm fine. I've no needs. No help. No support.

That's why I'm angry.

Social worker has had nothing to do with me for nineteen months, refusing MY calls, and are telling people who have been convicted of assaulting me and breaking in that I'm fine. Every referral made for help by people who can see how much I struggle have been refused as I'm fine and they speak to me every week and have done throughout sheilding. A lie.

They don't care about the building. AS my name you'll see that.

Sorry for caps! Not really shouting!!

Would it help to get an advocate? A health advocate is free and will work to understand what you want and communicate that to others like social services
www.mind.org.uk/information-support/guides-to-support-and-services/advocacy/what-is-advocacy/

Advocacy isn't an option I did contact them when this became an issue weeks ago. But they can't help. It's for mentally ill and learning disabled and I'm not either.

Sorry, meant to say thank you!!

Not sure I'm following...
So you don't have a mental illness but need emotional support regarding your physical illness?

The mental health team have said I don't need any help. They're the ones who refer for advocate. It's not a self referral service.

It's not up to me.

Does that make sense?

I truly think you can get your own advocate through a charity. I will try and find some links.