After a talk with my friend I feel the universal credit system discourages people from working harder. My friend has recently split from her DH, she works 15 hours a week and has a dd in school. She was discussing what to do financially and said that her friend told her that if she works only one more hour a week she gets universal credit. So it's not worth her upping her hours even more although she would be perfectly capable of working full time. Surely, that is the wrong way round? More money for working part-time. She continues working few hours and doing coffees etc on her days off where others are forced to work full time?