I was paying for something in a clothes shop today. I was with my almost 4 year old daughter. The lady serving me had a bald head and it didn't look shaved. I got the impression it wasn't deliberate.
My daughter kept saying 'the lady has no hair! The lady has no hair!' I tried to get her to be quiet subtlety but she started inviting my older child over to have a look.
My brother was in the shop and I asked him to take the kids out while I finished paying. I said to the girl 'I'm sorry about my children'. She was very understanding and laughed it off and I sort of moved on and didn't mention it again.
My older child is 6 and I have started talking to him about not commenting on the appearance of other people, that we are all different, the most important thing is what's on the inside etc. My daughter is a little babyish for her age but is very kind and caring. I've not mentioned not commenting on others as she hasnt done it before and I don't think she would really get it, even if broken down to her level.
I felt embarrassed and very sorry for the lady. Maybe I am projecting my own feelings but I wanted to minimise any embarrassment she might feel while acknowledging that my children were wrong. I also didn't want to start launching into a big 'life lesson' with my daughter there and then, which would have been for show and possibly more embarrassing for the sales assistant (if she was embarrassed-she may not have been but I dont want to assume that). Anyway, we finished the transaction and I didnt say anything to my daughter afterwards as I know she didn't mean any harm but I just don't know how to proceed. I want my children to be sensitive and respectful, and maybe I am overthinking it but I didn't know how to react.
When my son was younger he would ask why someone had a different colour of skin to him. Usually I would say it's because the person's parents had that colour skin too. Or if he sees someone in a wheelchair I can explain that the person needs help to move around as their legs don't work too well. I am comfortable with these replies even if the person in question is within earshot as I think they are generally factual. Today I just didn't know how to react.
What would you have said or done? And how badly did I handle it? I feel like I did an awful job. I was always raised not to be 'pass-remarkable' so maybe that's why I am cringing so much.