She's 21, (but a YOUNG 21 if you know what I mean). She's quiet and shy, still lives at home and isn't really into large groups and drinking (prefers the theatre, art galleries etc), and has a small group of close friends.
She did well to get this job just under a year ago (admin & call centre role). Problem is, the lady who's supposed to be training her hasn't really bothered to. She doesn't explain things properly, then snaps at dd if she gets something wrong (and makes fun of her if she asks a question)☹
The others in the team (mainly women in their mid to late 20's also mock dd, making fun of her voice, mannerisms etc). Dd's quite nervous anyway, and this makes her more so. She has a boyfriend (same building but different department) a really nice lad, a few years older than her.
If he passes through the office and stops to chat to dd, or they have lunch together these women are awful, laughing loudly, mocking their interactions and one of them even asked dd what he's like in bed, causing poor dd to blush and the office to erupt in hysterics!☹
She's polite, punctual, dresses smartly and has put everything into this job, but it's causing her sleepless nights and brought on so much anxiety, she's almost a shadow of her former self☹
She said if she goes to the Personnel Department for help it could make things worse, as this woman has been with the company years and everyone looks up to her. She wants to hand her notice in, but it's good money and it could take a while to find another job.
I'm very tempted to contact Personnel myself for her, but it's hardly a case of 'having a word with the teacher at school'. She's an adult, and I'd hate to cause her more suffering from these bullies. You'd think women of that age would have outgrown school bullying behaviour, but sadly not☹
Any advice would be welcome!