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Companies you buy from that go on to spam you every single day

112 replies

WeBuiltThisBuffetOnSausageRoll · 08/04/2021 22:45

Why do they do it? Does it really have the desired effect on the recipients - any of them? Companies that sell things that most people don't buy that often, but they persist in sending an email (sometimes two) every single day.

Clearly, they've realised that they can easily do it, but it doesn't seem to occur to them that, at best, their emails will cease to become 'special' in any way and, at worst, customers will ignore every one and probably unsubscribe after a few days once they realise the intention is to stalk and irritate them on a daily basis? It's not even like they have new items of interest in every day. Do they really think that every single customer cares just as much about their business and sales figures as they do?

I imagine their thinking is that they don't know on which day somebody might want/need to buy something that they sell, so they'll cover all bases by making sure that you've had an email from them whenever that day might happen to arrive. Apparently oblivious to all of their spam you have to contend with on every single other day - and also from every company that thinks this is a bright idea.

Have I misunderstood something here? Wouldn't a well-crafted email once every fortnight be welcomed much more positively and make likely customers actually look with some interest to see what's new rather than thinking "Ugh, not them again" once or twice every day, before shortly unsubscribing altogether? Why wouldn't a company want to keep customers willingly subscribed for marketing contact every fortnight/month rather than driving them to unsubscribe and lose that potential sales link altogether?

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BalloonSlayer · 09/04/2021 15:51

I was involved in a project to build a new local community centre getting on for 20 years ago. We researched all kinds of temporary solutions.

I still get emails from Portakabin. I mean . . . it's not an impulse purchase is it, you don't see the emails and think, hmm now I come to think of it perhaps what my back garden needs is a portakabin, thank goodness you emailed.

BalloonSlayer · 09/04/2021 15:55

I also get emails nearly every day from Hawkins Bazaar. My fault, I gave them my email address for a special offer which turned out to be something like 1 % off when you spend 50 quid on tat.

CruCru · 09/04/2021 16:02

@Temp023

I’m sorry, fucking Mumsnet.. I do not want a bloody text every time someone sends a message to a thread I’ve been on!
You can change your settings so you don’t get those notifications. I like to dip into MN when I’m in the mood but not be summoned (usually by someone who wants an online fight) from whatever I’m doing in my normal life.
WeBuiltThisBuffetOnSausageRoll · 09/04/2021 16:25

I was mulling this over the other day. I really want to know from a marketing person at one of these companies what the data shows that makes them do this - presumably the data says they get more sales through this technique - but as everyone else has said it annoys the hell out of them I'm just not sure his can be the truth. How would they ever know how many more people are put off by the technique vs the opposite?

Just surmising, but I wonder if they only monitor brand exposure rather than actual sales. If, when surveyed, loads of people confirm that they've heard of and from a company recently, they assume that it's job done and increased sales must automatically follow as a direct result.

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WeBuiltThisBuffetOnSausageRoll · 09/04/2021 16:29

You can change your settings so you don’t get those notifications. I like to dip into MN when I’m in the mood but not be summoned (usually by someone who wants an online fight) from whatever I’m doing in my normal life.

When referencing another poster, I always just bold their username instead of tagging them, as this then triggers an email to them, even when they are present and very active on the same thread. I'd only use it if trying to alert another poster who isn't on the thread, but who is likely to be very interested in or able to help with the topic in hand.

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starfishmummy · 09/04/2021 16:55

@garlictwist

You can just mark the email address as spam and then it never comes into your inbox and goes straight to junk
I wish!!! Its the ones that are from different people "Bob at the The Builders" next week it will be "Wendy at The Builders" and the week after "Spud at.....
Justajot · 09/04/2021 17:53

I had to report Not on the High Street to the Information Commissioner to stop them from sending me stuff. To do that you have to have evidence that you've tried to get them to stop. That did work. Not sure if GDPR has changed the process, but it should have improved things, not made them worse.

megletthesecond · 09/04/2021 19:06

On the other hand. I can't seem to get review emails from Argos. I quite liked leaving reviews of products I'd brought but for some reason they stopped a year ago and none of their customer support team have been able to opt me back in.

Eyevorbig0ne · 09/04/2021 19:56

Love honey
Timberland
Sports direct

I just block or anti spam them.

LadyPoison · 09/04/2021 20:13

I once bought a bra online to go with a particular dress - I needed a lot more silicon for it!

Within minutes I had a "welcome to the family" email and they said they'd email me every day with chat and history of bras....

No . Just No.

The bra was fine but they made sure I would never ever ever order from them again.

daffodilsandprimroses · 09/04/2021 20:20

I get daily emails from

The White Company

The Works

Gap

Boden

New Look

Debenhams

M & S

John Lewis

Monsoon

Hobbs

I bought one thing from Mint Velvet in 2013 and they still email me.

WeBuiltThisBuffetOnSausageRoll · 10/04/2021 16:00

Maybe we should all get together, compile a list of all the companies that do this and then every one of us agree to send an email with the subject line "Your irritating daily spam email" to the CEO/board members of these companies.

One email from each of us, once every day (or more than once, if that's their own clearly preferred frequency). Either leave the content itself blank or otherwise copy and paste the entire manual for a Samsung washing machine in Korean, as the mood takes you.

If they truly believe that it's helpful for US to receive them from THEM....

Alternatively, if we could find a way to get each daily-spammer CEO on the mailing lists of all of the other daily-spamming companies....

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