DPD are shit (again)

[Dugee]

I'm so sick of DPD. If a retailer made it clear that they used DPD to deliver, I'd shop elsewhere.

Parcel due in a 1 hour time slot. Noticed about half an hour after the allotted time slot that the parcel hadn't arrived. Checked in the app, it said it had been delivered and there was a photo of the parcel sitting just inside a front door that looks nothing like my front door. DPD are investigating. The retailer are claiming that it is my responsibility to take it up with DPD - this isn't the case, I have a contract with the retailer, the retailer have a contract with DPD.

Enjoy the £100+ trainers dear parcel receiver (you could sell those trainers on eBay). Why else would you accept a delivery that isn't yours? Thankfully I paid on credit card and the pair of trainers are over £100, so I have got section 75 as an option.

I tried to buy a bag a few months ago. "Delivered by DPD" again. They took a photo of the middle of a random road and claimed they couldn't find my address. I live in the suburb of a city, on a standardly numbered road. The parcel ended up going back to the retailer and I got a refund.

DPD's job is to deliver parcels and they just don't seem to be able to deliver parcels. No other delivery company seems to have these problems 😠.

Same thing happened to me this week - with hermes. Retailer sent a second parcel, then neighbour turned up with original....

When I spoke to DPD they weren’t massively helpful to start with. They just kept going on about the garden with the pink flowers as if I would know exactly where that was. There was a fair bit of back and forth before progress was made including them having to ring me back.
I just don’t get why he couldn’t deliver to the correct house.

I agree with you OP. It's not your responsibility to chase up the retailers delivery partner. They were shit for me too when every other delivery company finds us no problem (we are tricky to find). There's one retailer I buy from regularly and they've put a note on my account to use Royal Mail not DPD after DPD were an absolute shower.

Strangely DPD and Hermes are both ok for me. Hermes driver lives next to my colleague so I often get parcels brought to work as they know we work the same hours so he gives them to my colleague who brings them to me
Yodel are hit and miss in my area

@Sparklingbrook

When I spoke to DPD they weren’t massively helpful to start with. They just kept going on about the garden with the pink flowers as if I would know exactly where that was. There was a fair bit of back and forth before progress was made including them having to ring me back. I just don’t get why he couldn’t deliver to the correct house.

I wonder if it depends on the operator. When I called I explained I live at the top of a private drive so knew the driver hadn’t been near, she messaged me the image of where it had been left, I said I didn’t recognise it, she then went and looked at the tracker whilst I was on the call, and saw he had not been near my property, the closest he had got was about three miles away. When I suggested the phone had been stolen, she commented “he’d have to be nuts to, the van is tracked all the way, he’d never get away with it”

I don’t know if it was stolen, I do know the police were called and the man suspended. In fact the manager at the depot called me and he stated the guy was going to loose his job over it. However it was what they classify as a “high value item” .

But the woman who answered the phone to me, could immediately see where the driver had been, she could see the image of where it was delivered, and she tried to call the driver when I was on hold, he didn’t answer so she left a message for him, to ask him where he’d left it, and called me back,

I also had another one it was very very low value and they dealt with it the same, and the guy had taken a pic with his thumb over the lens.

For me, I can honestly say they have been very good.

Yes maybe @Bluntness100, she was trying to help (kind of) but was fixated on the flowers. Running up and down the road on the phone looking for pink flowers wasn't quite what I thought I would be doing having waited in for a parcel in the specific hour slot they told me.

But hey I got my iced apology biscuit so that's good.

Well I didn’t get a biscuit 😂

@Bluntness100

Well I didn’t get a biscuit 😂

I must be special. I thought it was funny (I mean I did get my parcel in the end) but I know some people would be raging to get an apology biscuit. The very fact they have these biscuits ready just to have the name added means this happens A LOT.

I just don’t get why he couldn’t deliver to the correct house.

Exactly.

For some reason@Bluntness100 seems to think it's ok to pay a delivery firm to deliver an item to your house but for that item to not arrive and for the paying customer to spend hours searching for that item.

I find all the companies equally rubbish... Or good, depending on the driver.
18months ago I did have a slight admiration for the Amazon driver who battled through heavy rain and wind (severe weather warnings) to deliver a parcel... And left it in my back garden!

Another courier gave up trying to work out the numbering system on our road (well two roads, same postcode, numbers go across both... But not in order!) And just dumps it on a random doorstep for us to sort out.

I always relax when sending something to my mother and they say it is dpd- their local guy Trevor is awesome.

Hermes and Yodel are rubbish on the other hand.

For those saying call DPD - it’s not possible, the phone call would cost a fortune.

@ClearMountain

For those saying call DPD - it’s not possible, the phone call would cost a fortune.

Why would it cost a fortune.?

It's a premium rate number which like most companies these days starts with an immediate message "please bear with us due to covid impact on our bunsiness" shit and then you're paying to queue for them to pick up the call. I don't know if some phone packages include premium numbers for free but mine certainly doesn't. Their online system said my tracking number "didn't exist" (it did, Amazon were able to access the tracking as a business customer) so I couldn't do that either or chat to them.

It’s not premium rate.

0121 275 0500

Don't be ridiculous, it doesn't cost £6 a minute to phone DPD. It probably doesn't cost £6 a minute to phone anybody, even someone with a satellite phone in Outer Mongolia.

Do they have online chat? That's usually reasonably successful, and free.

Well that's good news. Though only if you have free calls of course, if not you're still paying for someone to pick up the phone though at a lower rate (I don't have unlimited minutes).

@Becca19962014

Well that's good news. Though only if you have free calls of course, if not you're still paying for someone to pick up the phone though at a lower rate (I don't have unlimited minutes).

I paid £5.99 extra to the retailer to pay their delivery company (in this case DPD) for next day delivery. Silly me for assuming that meant delivering to my actual house. According to some on here, it means that DPD can just deliver to any random house nearby and I have to go and find it.

I'm not happy with them either. Details slightly changed, but will be close enough.

I was having a musical instrument couriered to me (we ended up in different places due to lockdown!) for a live play-along session for an orchestra anniversary concert, and they used DPD local. It arrived at their hub, and hasn't been seen since. I keep being told that the label has probably fallen off, and their processes are very good, and they'll hopefully be able to find it. But it takes so long.

I didn't have it for the play-along, and I've missed several recording deadlines for a virtual concert I was hoping to take part in. Borrowing an instrument at the moment is almost impossible with covid, and besides, I play better on my own one.

On top of that, it's the instrument I did my higher grades on, played my first big solo on, went on an international tours with etc. so I've found it really quite upsetting. Funnily enough being told that things don't often go missing and their processes are good, but I have to give them a three weeks before any update (it's already been missing for over a fortnight) isn't really helping! In fairness to them, they've been extremely nice on the phone even when I cried when they told me to put in an insurance claim.

I paid £6.00.
I have nothing to gain from lying.
I called from my pay-as-you go mobile phone that I had in my bag at the time.
I listened to the recorded message at the beginning of the call and caught the part that told me this call was being charged at £6 per minute.
I ended the call.
My £20.00 balance on my emergency phone was then £14.00.
This was last week.

I was actually on the line less than 30seconds...

I think it really does depend on the drivers and the hub

DPD are great for me. They have an early morning round 8am and started parking up and walking down to avoid annoying yapping dog at the bottom of the drive that yaps at absolutely anything