BLOODY HERMES - complete joke

[Youngatheart00]

Have Hermes stopped leaving cards?? WHY must they consistently be the worst delivery company EVER??!

Twice now, I’ve had something ‘delivered’ with a photo of a the package at the feet of a random neighbour feet and I’ve then had to go down the street trying to match the small fragment of porch or front door that’s on the photo. Why on earth that is an alternative to leaving a card which says your parcel is at no 34 or whatever is beyond me

Plus a parcel Hermes did actually get to me recently was soaking wet through including the goods inside.

Anyone else had any experiences like this?

Yep.
Ordered 2 hampers one for ds and one dd.

Different cities.

They delivered dd fine. Same day had a “ we tried to deliver but you were out “ email for ds address ( utter rubbish they were in and there is a bloody concierge !).

The shop website has updated as both delivered WITH THE SAME TRACKING INFO AND PHOTO For dds delivery !!

Shop won’t say it’s “ lost “ and just tell me to wait 10 working days (apparently can’t count weekends even though 1st “attempted “ delivery was Saturday )

And now photobox , having sent part of my order via Royal Mail are sending the test by bloody Hermes

So frustrating!!!! I wish retailers would just stop using them. A had a John Lewis order lost by Hermes too actually, a gift earlier this year. That makes 4 out of 5 packages that had issues (lost / treasurehunt/ damaged).

Whereas DPD are a joy!!!

They are terrible. Twice I’ve had expensive items (clearly labelled as fragile) broken. Our village is weird (one road but it changes name several times) so things get delivered to the wrong houses all the time and we’re quite used to it but PIL frequently get parcels delivered by Hermes to the wrong village!

I wish all companies made clear which courier they use on their website and offered you a choice to pay £1 or so more and have delivered by Royal Mail.

I’m always thrilled when I see a website is using Royal Mail because I know the local posties actually know where we live 😂

@zigaziga that’s a great idea!! I ordered from somewhere recently that actually did give a choice of 2 couriers. So long as the customer is paying I think more should do this!!! I can only thing retailers must get super cheap rates from Hermes and skim off some of the delivery fee for themselves

I think it depends on the local courier. At my last address I had a fantastic courier for years, he was always so reliable, pleasant and smiley too. He left the job and was replaced by an absolute idiot who used to knock on the door so loudly you’d jump out of your skin. If you didn’t reach the door in three seconds flat he’d already be at his car. Sometimes he posted things through my open living room window, also was known to shout through open windows and the letterbox.

Current Hermes courier at my new address is great. Never had a parcel go missing and he always leaves a card.

We came home from shopping yesterday to find 4 parcels (some of DS’s Christmas presents) left on our doorstep. Our house has no front garden or porch, so basically they were left on the street.

We had triple checked the delivery notifications, none were scheduled to be delivered on Sunday. Two were due today, one on Wednesday and one on Friday. All times when I would be working from home so I’d be in. Instead they were left yesterday, with no notification that they had been delivered.

There was probably about £130 of stuff, piss wet through because it was raining. Lucky our neighbours or someone walking down the road fancied some free presents. Great service!

It does depend where you live. My hermes driver here is fantastic but I will not use companies using Royal Mail at the moment. No deliveries at all some days, waiting for parcels that should have been here weeks ago. Items turning up in the summer melted as they had been in a van all day, boxes soaked through. And we are at the end of a later shift (due to Covid) so we get our post after 8.30pm or not at all. I will pay more for any other courier than them. Not sure if its worth sending Christmas cards to elderly relatives as post just isn't arriving for weeks at the moment.

I have had a terrible time with Hermes and my Lakeland heated airer. I have asked Lakeland to have an "anyone but Hermes" option. Two have been so damaged at the main depot they were sent straight back, but not received by Lakeland. Hermes stink. There was a video on twitter showing a driver throwing parcels into his van recently.

Hermes are great for us. I think it does help that we have a porch, however.

We've had UPS ignore the porch and leave on the doorstep recently though. It's a good job I WFH, or it could have gone missing.

I've always said when it says "Hermes has your parcel" it's more like a threat than information

They are universally shite.

But Amazon right now in our area are shocking
I've not been going to stores as I have two ex-shielders in the house and I'm still a bit reluctant. So whilst usually I would support small business I've gone via Amazon this year for safety sake, and also as both my DCs are into obscure manga and Amazon seems to be the best bet.
For the last 2 months though, it doesn't show on the app as "eights tops away" it just says "delivered, handed to Resident" but I've been doing some supermarket stuff or dropping at school. So no, they've not handed it to me at all!
As a result I've had 4 parcels go walkabout.
Last Monday, I was picking up my new (secondhand) car and again said handed to Resident. Was DS new mic for YouTube and it was no where to be found when I got home 10 minutes later. Got on live chat with them and actually demanded to put on to someone higher up as they wanted me to wait until Friday to see if it turned up (it didn't). The next person actually agreed something is clearly going on with this delivery person and put the refund on a gift card.
Since then though, 2 other deliveries, yesterday and Friday, I was in, and both times yet again marked as "handed to Resident" yet no knock or card. Not left in safe place just in full view of a busy road.
I've now raised it again as I'm now thinking this is a seasonal driver who is leaving them like that so someone they know can follow behind and nick the parcels. Amazon agree.

Our local Hermes courier is very good. DX on the other hand - dire!

They are the best company round here. Our Hermes courier is amazing. Royal mail are the worst; stuff arrives opened, broken or is left out in the open.

Pleeease do not get me started on Hermes... It's too early in the morning 🙃 I am utterly sick of delivery drivers leaving parcels on the doorstop without knocking/ringing the bell or otherwise alerting me to the package. I am sick of reading that we should all be grateful for them blablabla for working throughout. So have a lot of people, and we still do our job to an acceptable standard. LEAVING THE PACKAGE ON THE STREET DOES NOT = DELIVERED

My Hermes delivery guy either leaves it by the back fence in plain view of people walking past as we have an alley between two houses or throws it over the fence because the gate is locked. He never leaves a note to indicate he’s left anything.

Our Hermes bloke is nice, incredibly chatty. Probably explains why he's been known to deliver as late as 10.40pm though....

They are universally shite

No they’re not. Our Hermes courier is great. As are the DPD one and another that regularly comes.

The Amazon delivery people are awful, though. They always leave our gate open, even though it’s always closed when they arrive. This means our free roaming (in our garden) dog could escape, and we get flocks of sheep on the lawn. We even got some ponies in our garden in the summer.

Hermes are terrible- ordered two parcels from them. One has been at the depot since the 26/11 and the other one they delivered but was empty! Someone had clearly opened it at the bottom and taken out the item!

They usually are okay for us but the other way my son was in and I was just round the side of the house in our garden and he still left a card. Luckily he was fiddling around still in the back of the van so I could run out in my socks and catch him and get the parcel. As he came out of the van a different person's small parcel dropped out and by accident his foot came down right on top of it and squashed it flat. I hope there was nothing special in that one.

We just had a message from Hermes that there was a problem with our delivery. No idea what the problem was as we were in at the time.

Hopefully better than the Hermes one who just left them on the front doorstep if you were out.

Our Hermes are pretty good, as is Yodel. DPD are generally OK.

Royal Mail have rented warehouses to temporarily store unsorted mail as there's so much backlog - in some areas post sent on the 30th November still hasn't been scanned into the system.

I’ve had expensive items (clearly labelled as fragile) broken

I never label anything Fragile. I just pack fragile things extremely well (item in bubble wrap, in a box of packing peanuts, then that box in a bigger box with more packing peanuts at the very least) to protect it from the weight of other parcels on top and from potentially being used as a football! No breakages in transit in 15 years.

I had a neighbour come to me once as he had a photo of my front door as i had taken in parcel