When I was 11 I was very shy and wouldn’t say boo to a ghost. One day I got on the school bus, went to put my bag under the seat and realised I’d left it at the bus stop. I ran down the stairs in a panic and said it the driver in a terrified voice ‘I’ve left my bag at the bus stop’. He stopped the bus looked at me kindly, smiled and said ‘I hope you can run fast’. And he let me run back and get it. I’ve never forgotten how kind he was to a scared 11 year old.