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Original poster

Son being charged for Amazon Prime

59 replies

daylightrobbery · 23/06/2020 13:31

Help! My 16 year old son is being charged £7.99 a month for Amazon Prime via his debit card on an account he has no recollection of setting up. Bank tell him to talk to Amazon, and Amazon tell him to talk to the bank. Amazon won't tell him the email address relating to the account, only the first and last digit and without that he appears to be stuck.

Last month he cancelled the debit card, but the charge has gone through again today despite the cancelled card. The bank has now blocked all Amazon transactions from his account which is apparently the only way to stop it but means he can't use his actual Amazon account any longer.

I would love him to be able to get his money back from Amazon, for a service he is obviously not using and which I'm beginning to think someone may have set up fraudulently. Either that or he did it for a free trial, but he has no record of any email account beginning and ending with the two digits he has been given.

Does anyone have any ideas?

OP posts:
AintOverUntilTheCatLadySings · 23/06/2020 13:57

Tweet them and tell them his card has been used fraudulently and he's under 18. That should get a response.

strugglingwithdeciding · 23/06/2020 14:20

How does he log in without using ab email address?

Original poster
daylightrobbery · 23/06/2020 14:23

He doesn't log in to the account that is charging him, he has no idea how to. The amazon account he uses doesn't have amazon prime and isn't charging him for it.

OP posts:

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Original poster
daylightrobbery · 23/06/2020 14:25

I don't use Twitter unfortunately. Do you think it is worth signing up just for this?

OP posts:
3cats · 23/06/2020 14:36

I think you need to be a bit of an asshole about it. Call them back together and really give them a hard time. Refuse to get off the line until it's sorted. I don't understand how they could have removed the money when the card was cancelled. When my debit card expired, my Amazon Prime payment bounced.

Wewearpinkonwednesdays · 23/06/2020 14:38

Is he absolutely sure the account he is using doesn't have prime! Did he use a different email address to set up a different account, if he did why?

FurbabyLife · 23/06/2020 14:43

He absolutely set that account up and entered his debit card details. It starts as a free trial and then charges when you don’t cancel the subscription in time.

Teach him to be more responsible in future.

Original poster
daylightrobbery · 23/06/2020 14:45

Yes he's completely sure he doesn't have prime on the account he uses. If he did (stupidly) set up another account then it would have been to get another free trial I suppose? Expensive mistake if so but odd that he can find no trace of the email.

Bank confirmed this morning that payments will still go through on a cancelled card unless it's reported lost/stolen.

OP posts:
FurbabyLife · 23/06/2020 14:48

If he did (stupidly) set up another account then it would have been to get another free trial I suppose? Expensive mistake if so but odd that he can find no trace of the email

I guarantee this is what happened!!

SerenityNowwwww · 23/06/2020 14:51

Has he ordered anything on amazon - it is stupidly easy to click on the button that signs you up for prime when you are ordering something.

Original poster
daylightrobbery · 23/06/2020 14:55

@furbaby I don't disagree but he has been trying to stop this for 4 months and if he can't give Amazon the email they won't do anything and just keep on charging for an account he's not using. Hence my name change to "daylight robbery"

OP posts:
DartmoorChef · 23/06/2020 14:58

Bank confirmed this morning that payments will still go through on a cancelled card unless it's reported lost/stolen.

Report it as lost.

Burpalot · 23/06/2020 14:59

Why doesn't he log into his Amazon account and just cancel it? What's the big deal?

TeaStory · 23/06/2020 15:02

Burpalot OP said “He doesn't log in to the account that is charging him, he has no idea how to. The amazon account he uses doesn't have amazon prime and isn't charging him for it.” It’s not his account and he doesn’t have access to it.

I’m surprised the bank were so unhelpful. I’ve had fraudulent accounts set up with my credit card before, and my bank sorted it immediately I told them.

Original poster
daylightrobbery · 23/06/2020 15:03

He can't login to the account that's charging him because he doesn't know the email address. If he could login to stop the charges he would. That's the problem!

OP posts:
SnaccidentsHappen · 23/06/2020 15:04

It's classed as a continuous payment (like car/home insurance) so cancelling the car does not stop these payments. The bank blocking payments to amazon should only block them from that card not his whole account. Get him to log into his amazon account go to my account, subscriptions and you will be able to see if he has an amazon prime subscription. If he doesn't then has he possibly set up another amazon account by mistake, if not then report it as fraud as it is not related to his amazon account.

Pineappleunder · 23/06/2020 15:04

Amazon are very good at paying back if you've not used prime since you set it up.
So once you get to the bottom of it do contact them for a refund.

Jaxhog · 23/06/2020 15:04

He needs to report the card as stolen, as the details on the card must have been to set up a fraudulent account with Amazon. His reaction to this suggestion will also tell you if he's been lying or not.

My guess is that a 'friend' of his has done it.

doadeer · 23/06/2020 15:05

I don't understand how he doesn't know the email that's being charged... How many email addresses does he have? And even if he did a free trial he would need to input card details...

Or are you saying someone has used his card?

Longdistance · 23/06/2020 15:07

Has he ordered something via your account using his card?

awesomeaircraft · 23/06/2020 15:09

Yikes. Report the card lost. I am with @Jaxhog on this one and I hope to be wrong.

TenShortStories · 23/06/2020 15:10

Does he have a friend he's let buy something from Amazon using his card details at any point?

EmperorCovidula · 23/06/2020 15:12

Why haven’t you reported this as fraud to his bank?

wildcherries · 23/06/2020 15:13

Report fraud and card stolen

wildcherries · 23/06/2020 15:14

Lost not stolen.

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