Son being charged for Amazon Prime

[daylightrobbery]

Help! My 16 year old son is being charged £7.99 a month for Amazon Prime via his debit card on an account he has no recollection of setting up. Bank tell him to talk to Amazon, and Amazon tell him to talk to the bank. Amazon won't tell him the email address relating to the account, only the first and last digit and without that he appears to be stuck.

Last month he cancelled the debit card, but the charge has gone through again today despite the cancelled card. The bank has now blocked all Amazon transactions from his account which is apparently the only way to stop it but means he can't use his actual Amazon account any longer.

I would love him to be able to get his money back from Amazon, for a service he is obviously not using and which I'm beginning to think someone may have set up fraudulently. Either that or he did it for a free trial, but he has no record of any email account beginning and ending with the two digits he has been given.

Does anyone have any ideas?

I still think you need to really hassle Amazon and insist on getting the email address for the account.

If they absolutely won't give it to you, then insist they change the email address to one that you have access to.

If you can get the email address, then you can get a new password and change the details of the account.

You need to really hassle them though, refuse to get off the line until they sort out the email address issue for you. This is totally their responsibility and they have the power to do this. It will be much easier to do it this way than through the bank.

Both my Dad and my husband accidentally signed up for amazon prime. Both are intelligent and both ran successful big companies - bit daft if them though. I think it can catch people out . It was easy to get a refund.

Is there a transaction number on every bank statement?

3cats - this sounds good advice, thank you. My son is sick and tired of the whole thing as it's been going on so long. He ended up raising a complaint with the bank a couple of months ago, I think he misunderstood Amazon telling him to "raise a dispute"

Ernieshere - I will ask him

Remind Amazon he is 16 yes he will lose access to his account but that's a small price to pay and a valuable lesson to learn

Surely he must know if he's used another email address to set up another account, even if he's forgotten what it is? Or done it using a phone number, as has been suggested. But if he genuinely hasn't set up another account to abuse the free trial offers, then it must be fraud?

Either way, easiest thing to do seems to be to report his card as lost so his bank cancels the Amazon transaction and sends him a new card. Otherwise it sounds like he's faced with paying £7.99 a month for a service he can't use, until his card expires, which could be years.

How did he sign up for his own Amazon account if he is under 18? I was curious so had a quick google and it looks like he can only have one at his age if you have agreed to it or have added him on a Household account? How are his debit card details on there?

If I were you, I'd make a cup of tea, get some snacks in, put the TV on and get onto live chat. And keep going and going and going until you get moved up the chain and get it sorted. It takes a long time, immense patience and persistence, but I have found it's the best way to get something finally resolved.

We keep getting automated calls telling us amazon prime will be taking money from our account. If we press 1 we can speak to someone to cancel this.
This could be very frightening for some people.