Why are Hermes so crap?

[SouthWestmom]

Every time, delayed, discarded, fake attempt at delivery etc etc

This year - saw it parked outside my house, ran down, van drives off and I eventually get a text to say it's been delivered - package dumped in a bin. No attempt at knocking.

Text to say sorry we missed you. You didn't. You just didn't knock.

Delivery delayed, was for Monday, messaged it was held up but would be one the move' within 24 hours - that was 7.30am Tuesday and no change

Never have such continual uselessness with others.

Our hermes delivery man is very good at delivering, he'll even leave it hidden buuuuut he's a pervert!! He will look at my boobs and say "there's my girl"... Fucking asshole!! I don't bother answering the door now! He sees me through the window but I just don't open the door!

We have two Hermes delivery people, one is a lady in her late 60’s who does it part time and the other is a man in his early 20’s. They are both very good, always deliver when scheduled and very pleasant

Blue belle ! Awful! And just the one - a favourite 'girl'?
Why is my Hermes so crap then?

My Hermes man - Pete - is great. Very reliable, no fake deliveries. He always brings a biscuit for the dog too, and posts it through the letterbox if we’re not in and doggo isn’t there to accept it in ‘person’.

It’s Royal Mail that I’ve been having problems with recently (won’t bore you).

My local Hermes guy is great. It’s a postcode lottery unfortunately.

A friend has just found a Christmas hamper that had been thrown over her side fence - wine bottle broken, obviously most of the food ruined. No card thru door - nothing. Can't say it was Hermes but they all seem as bad as each other. Yodel is the worst here.

I want a friendly one that brings cat treats.
Not a useless faking one. And I want my make up.

@Pipandmum I agree. Yodel are awful!
😂😂😂 I know, you would think they look equally as good!! But hay.. my husband has a favourite too!

Managers give drivers targets that cannot reasonably be met - managers that have probably never been in the same city with the same traffic that the deliveries are being done in. Drivers take shortcuts in an attempt to meet them.

Hermes, Yodel, et al do this to keep their cost down so they can lower their prices. Because their customers are the senders, who benefit from the low prices, but it's the recipients who get inconvenienced by the resulting poor service.

That doesn't explain the delay in it reaching the courier and the false promise that it will 'get moving' in the next 24 hours. This was meant to be next day delivery.

I get the pressure to deliver so can just about accept a parcel dumped in a bin (!) rather than taking time to knock but it's infuriating

I literally tried to post this last week after a fake attempt to deliver. I hate Hermes.

I love my Hermes lady, she also is the Next courier.
She leaves the parcels on the bench in the rear undercover canopy and for returns we put them out on the bench even it we are in.
If the dogs are in the garden they don't even bark and are very pleased to see her!
She does visit A LOT especially when Dd is home from uni

Mine are excellent, polite friendly. A lady in her fifties and a young man. I think you are unlucky.

I love my Hermes guy, they are my preferred delivery company as he always makes sure I get my parcel first time.

Not condoning appalling service but pay is abysmal and targets are almost unachievable. Dp worked for a week with them. As he has a van he was given the large unwieldy items to deliver so drove halfway around Grearer Manchester - probably 50 odd miles - and earned probably £15 for a days work.

Consequence of 'pay peanuts, get monkeys'.

Not the drivers of course, although as they're all 'self employed', which is a thread on its own, they'll vary in quality of service and work ethic, but the whole system.

Companies offer free delivery and often free returns but obviously this is not free so has to be paid for.

So the suppliers pay the delivery companies less than it costs to provide a decent service so in turn the delivery companies have to cut the service to the bone to make a profit as they're commercial operators and making money is what they need to do, they're not charities.

The drivers often work long hours and get pennies per parcel which often translates in a rate of pay which is less than the NMW. Which is legal because they're 'self employed'.

Hermes are terrible. I think before completing any online purchase the company should tell you who they use because if I know it's Hermes I won't buy.

I agree with that - if I knew it was Hermes I'd never have ordered. Had the same 'delayed' issue from the same
Company before Christmas.

The pay/cutting corners is so frustrating - i'd rather pay to get a decent service,

You often can pay for a 'decent service'. Nearly everything bought online has a variety of delivery options ranging from free delivery to guaranteed next day, usually for a few pounds. If you pay for the next day option it is likely to be delivered by a traditional delivery company like DHL, UPS, parcelforce etc.

But even then they don't tell you who with.

my hermes chap is also so, so useless. lots of "lost" parcells, had some delivered (left in bin) that weren't even for me, stuff often in the bin with no card that I discover by chance, parcells THROWN OVER the back gate, including a picture frame which was then of course smashed etc...
Once he tried to deliver something and we were out - he left a card with his delivery details to re-arrange delivery - fine. I rang him, spoke to him, arranged for him to deliver the folloing day. Great. Next day, no sign of him....rang him again at about 6pm to check he was still ging to deliver and he said, ~I kid you not ~ "oh, I was in the pub when I spoke to you yesterday and I had one too many and I totally forgot I'd spoken to you and arranged to redeliver" of course this was on a Friday so I then couldn't get my parcel till Monday as apparently he was "busy" at the weekend [angy]
I now will make a point of not ordering from somehwere if they only offer hermes delivery.

I mean, what's the point in this 'update'? Been like this since Tuesday.
Contacting them is impossible and when you manage it they deny everthing.

Got sent a photo of my front door and a sorry we tried to deliver - literally they must have pulled up, snapped it, and driven off.

Hermes is usually local contractors so a real postcode lottery as to whether they are useless or not - but if you post on your local social media someone will probably be able to give you their contact details so you can track down your parcel.

I've had a mixed bag of deliveries for Hermes.
Over Christmas the driver tended to plonk the delivery in a place open to the elements and in random places outside the house. . No where near the safe place specified when the item was ordered.

Luckily nothing got damaged as a result, but that's only because they only delivered on the rare occasions it wasn't raining. I could have quite easily been ordering electrical goods and in the rain we have been having that wouldn't have been a good outcome . Or even a book in an amazon cardboard box would have been badly damaged.

The placing in bins strategy is quite dangerous ! On bin day/people adding stuff on top/ randomers putting dog poo bags in as they pass 🤢/ ppl with germ phobias/ etc

Funny how it's a mixed bag - wonder how they quality control the drivers.