Dreading going to doctors

[Burstingfortheloo]

Because I've argued with the receptionist. Need to be there soon. So anxious. Help.

I need to go with my child so cant avoid it any longer.

You go, smile, check in, be civil and polite.

Do you have an appointment?

She will have to act professional and will want to book you in quickly so as not to have much interaction with you.

When you say "argued with" do you mean persistently disagreed with in a normal voice or shouted or swore at?

But yeah, nothing will happen. You might find you magically get a different member of staff.

I have an appointment yes. It is going to be so awkward. I shouted at her quite harshly in a nightclub because she was telling me very personal information about a relative. In general she has always been a lovely and helpful receptionist. Infact I know her outside of work too. Lovely to my family and always makes time to say hello. But when she started to tell me the things she did I knew she was wrong and I was furious. The next day I put it down to her being drunk and reasoned that I'd also made mistakes when drunk. But I'm still angry but also feel bad that we argued. I'm guessing she'll be remorseful.

@Tableclothing actually tore strips off her for breaching patient confidentiality. I'm sitting here so anxious

Op she needs reporting to practice manager.I did that job for years and you are bot allowed to breach patient confidentiality (illegal?)

I know it's illegal. I really dont want to report her. Her personal circumstances mean that she'd end up in financial shit creek with kids and no job.

To be honest I think it will be her who is more worried when she sees you! What she did was awful and a total breech of patient confidentiality. She is more likely concerned you will report her and she will loose her job.

The information was really sensitive tbh. Something which I should never have found out. I'm anxious just talking about it and have avoided the doctors when really I've needed to go. But I absolutely have to take my child in.

I dont want her to lose her job she has young kids, single mother.

I wouldn't worry about it. She gets people shouting at her multiple times most days. If you weren't in the wrong you have nothing to be anxious about. If she gave out confidential information she will be more anxious than you!

Why is her losing her job (through her own direct action) worse than telling something that was highly sensitive confidential medical information?
You have skewed values OP.
She needs reporting!
Stop being a wuss.

@Burstingfortheloo whether shes a single mother or not she needs reporting.Imagine if it was you shed told people sensitive info about?

Actually @SconeofDestiny I'm quite concerned that reporting her will lead her and her children into poverty.

I could say something to the doctor.?

then she would lose her job immediately.

How about another quiet word with her?

Just put it behind you and go to the doctor. She may not even be on duty when you go. She was drunk, people say things they wouldn't ordinarily when they are drunk - she might not even remember.

You were wrong to shout at her, would have been better to just divert the conversation and walk away but that's been done now.

I can assure you, if she does remember, she will not show it when you turn up, she'll be embarrassed.

I honestly do want to put it behind me. I know the feeling the next day of saying things that maybe shouldn't have been said and I realise she will probably think it was a huge mistake.
I dont think I was wrong to shout at her though. Infact, I don't think I did actually raise my voice. But I was blunt and questioned her motives. Put her in her place. I feel bad but I don't think I was wrong. She was suggesting that my sister who has learning disabilities should be 'stopped' from having children.

@Rachelover60 I should have walked away tbh.

She will feel much worse than you and likely be anxious about you taking it further and her losing her job.
Hold your head high.
She is a receptionist. It's not her job to offer her opinions on your family.

@Atlasta thanks for the encouragement. Km about to set off now.

It's all over, Bursting. Draw a firm line and move on.

Just goes to show we shouldn't over imbibe though, too much booze often means a loose tongue.

Yes, @Rachelover60, It was a while ago now. Luckily she wasn't there when I went in. I think I might be better prepared next time I go though. X