Cancellation policy
Strict (grace period). Full refund if cancellation is within 48 hours of booking.
For a full refund of the nightly rate, cancellation must be made at least 14 full days prior to listing’s local check-in time (or 3:00 PM if not specified) on the day of check-in.
For a 50% refund of the nightly rate, cancellation must be made 7 full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in, otherwise no refund. For example, if check-in is on Friday, cancel by Friday of the previous week before check in time.
If the guest cancels less than 7 days in advance or decides to leave early after check-in, the nights not spent are not refunded.
Cleaning fees are always refunded if the reservation is canceled before check-in.
The Airbnb service fee is refundable up to 3 times per year if the guest cancels within 48 hours of booking and at least 14 days before check-in. It isn’t refundable if the guest cancels a reservation that overlaps with any part of an existing reservation.
Accommodation fees (the total nightly rate you’re charged) are refundable in certain circumstances as outlined below.
If there is a complaint from either party, notice must be given to Airbnb within 24 hours of check-in.
Airbnb will mediate when necessary, and has the final say in all disputes.
A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by Airbnb for any other reason permitted under the Terms of Service. Please review these exceptions.