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Original poster

Have had NHS job offer but no contract/ offer letter

26 replies

ScrumpyBetty · 16/03/2019 16:32

I was offered a job (NHS) around ten days ago, I was telephoned to say that I had been successful in the interview and they wanted to offer me the job. The manager said that HR would be in touch with a contract and offer letter, but I've had nothing in the post and am getting worried. I know NHS HR can be slow but at what point should I contact them to chase this up? I'm thinking if I haven't heard by end of next week I will chase, is it normal to take this long? Thanks.

OP posts:

70isaLimitNotaTarget · 16/03/2019 17:10

Could be HR , could be Payroll (I've had issues with Payroll)

Phone on Monday , just to chase up the process and double check HR have been authorised bear in mind we're getting to the end of the Financial Year , there will be people using up leave so things might take longer.

Original poster

ScrumpyBetty · 16/03/2019 17:13

Thanks 70isalimit
Who should I telephone- the department that offered me the job, or HR/ payroll?

OP posts:

itswinetime · 16/03/2019 17:18

You won't get the contract until they have completed any pre employment checks you may need so references, crb, occupational heals ect the job offer letter can be slow I would contact you point of contact for the interview and see what they say. But the whole process is ridiculously slow even if you are just moving within the nhs.

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Original poster

ScrumpyBetty · 16/03/2019 17:34

Thanks itswinetime

OP posts:

scaredofthecity · 16/03/2019 17:37

It can take forever. I would definately chase them, things can get lost quite easily. It'll be HR you need to speak to.

My last role took 6 months

Original poster

ScrumpyBetty · 16/03/2019 17:39

scaredofthecity 6 months....whaaaaaaat ?! I was hoping to hand my notice in at my current job next week!

OP posts:

Since2016 · 16/03/2019 17:41

Good god ten days? Don’t worry - no one would send a contract until checks complete. There’s no way this will be done in less than a month. Don’t worry - it’s just slow and tbh, recruitment is normally the last priority on anyone’s to do list!

itswinetime · 16/03/2019 17:42

Don't hand your notices in till all the checks have cleared and you have a contract depends a bit on the role as to how many hoops you have to jump through

Since2016 · 16/03/2019 17:42

Chase the department first then hr. it’ll depend on your referees responding, then then being signed off by the recruiting manager and then the Hr processes. Long winded!

DPotter · 16/03/2019 17:43

Whatever you do, don't hand your notice in until you have the contract in your hand.

Original poster

ScrumpyBetty · 16/03/2019 17:46

Oh ok thanks everyone. That's reassuring. Sounds like I'm worrying too much and I need to accept it will take time.

OP posts:

Miljah · 16/03/2019 17:48

NHS HR are notorious for being, dare I say 'a little unresponsive'

Nah, I'll be frank, some are so badly managed anyone else would lose their job. Note, I've said 'managed', as many of the 'shop floor' workers are as frustrated as you.

In my Trust, you're advised to photocopy everything as HR routinely lose it; they can take 3 months to sort out a cleaner's or porter's Band 2 contract (by which time said person has gone to Sainsbury's); overseas applicants start jobs, then are put on 'gardening leave' because their medical has thrown up issues (like TB).

If an employee call sthem querying a manager's interpretation of a policy, like pay or maternity, HR will say 'What does your line-manager say?'... No, you're paid to know, numpty!

FluffyHeadbands · 16/03/2019 19:42

DH works for the NHS (clinical role) and I can honestly say I am not surprised it is in crisis. Totally incompetent processes. Surprised it hasn't collapsed completely by now.

JoshLymanIsHotterThanSam · 16/03/2019 19:51

When I got my first NHS job it went from offer to starting in about 3 weeks and everyone was stunned at how fast they managed to turn it around. It’s normally and 8-12 week process!

Ellapaella · 16/03/2019 19:53

I've been in nursing for 20 years and have yet to have been handed up a contract of employment without having to ring HR on a daily basis for several weeks.

Miljah · 16/03/2019 19:54

Why are they allowed to get away with it?!!

Original poster

ScrumpyBetty · 16/03/2019 20:02

Why is it so inefficient and incompetent? Is it down to being badly managed?

OP posts:

itswinetime · 16/03/2019 20:08

It's the nhs it's underfunded and understaffed doesn't matter if it is clinical or non the same problems affect us all!! It needs investment and modernising but that takes money!

Bananajam · 16/03/2019 20:13

I was offered my post, I hated my current job so handed in my resignation letter and gave a months notice. I was out of work technically for a month before I got everything in place and started my new job. Two months plus a week or so from being offered the job. I was starting to get a little worried! Now I've been working there 2 years I realise how long it all takes, everyone working at a very slow pace. Crazy!
Your job offer will arrive eventually.

Original poster

ScrumpyBetty · 16/03/2019 20:26

Thanks bananajam - sorry you were out of work for a month. I'm the same- less than happy where I am now and I'm dying to hand in my resignation letter!

OP posts:

123bindu · 07/03/2024 11:46

I am reaching out to seek your opinion and advice regarding a situation I am currently facing with a job offer I received in nhs. I recently went through the interview process for a position, and I was thrilled to receive a call from the hiring manager offering me the job in NHS. During our conversation, she mentioned that the HR team would handle the formalities and send me the offer letter via updates on the TRAC website.

While I am excited about the opportunity, I have not yet received the formal offer letter, despite checking the TRAC website regularly. I reached out to the recruitment team to inquire about the status of my offer, and they responded by acknowledging the offer on TRAC but mentioned that they are waiting for an internal documents to be provided to them. Although I appreciate their response and reassurance, I can't help but feel anxious about the delay and uncertain about when I can expect to receive the offer letter.

I value your perspective and would greatly appreciate any advice or insights you may have on how to handle this situation.

123bindu · 07/03/2024 11:46

GinnyWizz · 07/03/2024 13:08

Here it can take ages. Fastest I've managed to get someone in post was 6 weeks. References can take a while, then PVG, then health. Do chase it up though...this gives everyone the nudge.

Lanawashington · 07/03/2024 14:07

@123bindu you are best off starting your own thread rather than writing on someone else's. Most people will just reply to the OP and won't see your post

MrsCarson · 07/03/2024 16:03

NHS are sooo slow. I was offered and accepted a position a few years back. I accepted by phone in September, I kept chasing for a start date and contract, finally started work in February It's a complete mess.
Turned out there were three of us all accepted same position/dept same day one started two weeks before me, one started a month after me.

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