Have had NHS job offer but no contract/ offer letter

[ScrumpyBetty]

I was offered a job (NHS) around ten days ago, I was telephoned to say that I had been successful in the interview and they wanted to offer me the job. The manager said that HR would be in touch with a contract and offer letter, but I've had nothing in the post and am getting worried. I know NHS HR can be slow but at what point should I contact them to chase this up? I'm thinking if I haven't heard by end of next week I will chase, is it normal to take this long? Thanks.

My interview was on 14/08/2024 Wednesday, they called me on the same day and informed me that I'm successful and you'll get offer letter by the end of of weekend Friday, but nothing received then I called on Friday 16/08/2024 they said on Monday 19/08/2024 but got nothing then I email to recruitment advisor through trac interview invitation email and I received call in evening on 21/08/2024 and she was very rude that why you sent me email and asked that when you'll get response, interview panel has not instructed us yet to give you offer I told her that I am not asking offer from you I just told you my interview is successful because I have got a call from one of the panel member but she was still rude so I apologised and drop the call then she sent me email and said you have not been offered place formally because interview panel has not decided yet. This experience is really disappointing from an organisation such as NHS. Still today 23/08/2024 I have not got offer letter from the hospital. I hope for the best.