Just wondering how often it happens and how long you're stuck for.
I'm scared of getting stuck so never use them but my Mum is struggling with stairs now but doesn't like to use lifts on her own so I need to start getting over my phobia.
I was talking to a member of staff in Debenhams earlier about it and he told me they're always breaking down, I asked how long before they get people out and he said "not long, about an hour".