Argh, Asda has fucked up my Christmas delivery

[mortifiedmama]

We have an annual delivery pass so got one of the early release Christmas delivery slots. We did part of the shop that evening with plans to amend it once plans for the time period had been finalised. We've frequently amended orders before.

Now plans are fixed I went online to change the order and it won't let me. I've spent hours on the phone to customer service and tech support. They acknowledge that I should be able to amend it and that for some reason I can't. They can see the issues but can't change it. They have said that my options are to accept the order as is or cancel it fully.

If I keep it, about a 3rd of the order is useless and would be thrown out and we need to add around £150 of stuff to it, so would need to go to the supermarket anyway.

If I cancel, there are no other slots available and we'd have to do the whole shop in the supermarket.

What's really pissed me off is that Asda haven't once acknowledged that this is possibly the worst delivery to fuck up. Haven't apologised.

I'm so pissed off. We now have to cancel plans we had that day so we can go shopping. It means I have to spend extra money posting gifts we were going to deliver. Means we wont see some family we'd planned to see. Means one of us has to endure the supermarket 2 days before Christmas!

I'm just so annoyed. More at their attitude than the issue now!

Can they not amend the order from their end, e.g. you phone them, they remove from the shop what you ask them to remove, and they add what you ask them to add? Or can they not amend it either?

[Could be a lengthy phone call but one idea might be to set up a duplicate shopping list for a date in January, and ask them to replicate that into your Xmas shop; then you check it again before the final date]

EggysMom the issue means they can't amend either. I did try that!

Perhaps it's just a glitch? Maybe it will let you amend it in the morning? If not get a shop delivered from elsewhere asap for the bulk of it (you can freeze the turkey/meat & store away the booze/junk food) and go out and get a small fresh food shop a few days before.

But dramatic. A whole day fucked because of a online shop failure ..get up early and get it done...or go late..

I think you're being a bit dramatic! How long does it take to do a Christmas shop in Asda?! Why does it have such an impact on delivering gifts etc.

In the nicest possible way, get a grip!

That's really frustrating, but to be honest things so often go wrong with Xmas food orders that I think being completely dependent on a delivery is always going to lead to problems. I always hope for the best but allow time in my plans for at least a top up shop.

Food shopping Christmas Eve is a tradition for us!! An hour /and a half.

fussygalore118 and HollyBollyBooBoo in an effort to keep the OP short I missed out;

Delivery is on a Sunday. 9am-10 so all done and away by 10.15. all our local supermarkets open at 11. Last year the shop took 2.5 hours (over an hour if that was queueing to get in and out of the carpark).

Family we are visiting live 2 hours away. Setting off at 10.30 gets us there for lunch and we can leave around 7, we have 4/5 households to visit in that area, mainly elderly who don't want a late visit.

DH and I are working between now and next Sunday. Sunday is the only day we can do the shop, it's also the only day we can visit family (only one car and neither family nor supermarket are accessible by public transport).

Book the orders return the bits you don’t want immediately to the driver

I don't understand the angst over 1, possibly 2 days without easy access to a supermarket.

Buy veg a few days earlier and keep in a cool place. Order meat elsewhere or buy now and freeze.

Christmas dinner is just a glorified roast dinner.

Personally we go shopping around 10am on Christmas Eve morning and mop up with loads of bargains. Everything else is just stuff we would have anyway. Maybe an extra bottle or two of milk for visitors but that's something that can also be bought ahead and frozen.

Mortified. 4-5 visits in one day is insane! How is anyone getting quality time with you?

Go to a 24hr supermarket on Friday night at about 11pm.

It’s hardly the end of the world

DH is just going late at night on the 22nd. It doesn’t have to ruin a whole day....

At this temperature it will probably be as cold in the car as it would be in the fridge! Most stuff I get the week before. I personally like going at 6am on Christmas Eve for meat, nice and quiet. If all else fails I have a gammon which is usually destined for boxing day so we will survive!

minisoksmakehardwork we have a large number of people staying. The time between one set leaving and another arriving is just about enough to turn the bed rooms round. Very little time to go to the supermarket again.

minisoksmakehardwork we frequently do it. It's just how our family operate, very normal for all of us. Longer visits result in large periods of silence or arguments. Some of those we visit have MH issues and can't deal with long visits.

PatchworkElmer he can't. I'm at work with the car.

Go late at night on the fri or early hours on the sat or sat Eve (whichever fits in best with work) to 24hr ASDA or Tesco. It only takes an hour or so.

BentNeckLady

For the whole of the week and Saturday and Christmas Eve DH and I are working opposite hours and both need the car for work. We are NHS workers and doing the awkward shifts now so as to get Xmas leave.

And do a complaining email to Asda they might bung u £20 voucher if your lucky for your inconvenience

So one of you stays home, greets the guests and the other goes shopping?

How do you think most people cope?

Sign up with a different supermarket now - think Tesco still have Christmas delivery slots, Morrisons maybe - and order from them. Then you can tell Asda you're cancelling and won't use them next time.

I better check I can amend mind, did it weeks ago and we need to change/amend stuff.

To be honest, I feel like I've lost some magic of Christmas by doing click and collect - I love the mad rush of shops in the days before but it's DH's show this year so I'll play along.

What's your menu plan and see if we can come up with something then.

If roasties you can parboil and freeze. Just put in hot oil without defrosting. Come out with a lovely fluffy centre and crisp outside.

Sprouts - buy on stalk and leave them outside. They'll last for ages.

Essentially anything not fresh buy now. Meats can be frozen. You could cook a gammon for cold meat instead of sliced ham. Remainder of dinner meat for tea.

One of your gets veg on way to/from work in the day or two leading up. It will stay fresh enough even if you have to keep it outside.

Ask your guests to have a delivery to them and bring stuff with them if they have availability in their area?

And by Boxing Day the shops will be open again so you can nip out and get what's needed then.

Has anyone got slots left for Friday you can check?

My local Iceland has slots all next weekend. You can get virtually all you need from there.

Otherwise, get to Asda early.

Fingers crossed it is a glitch on the site and it will work tomorrow.