Argh, Asda has fucked up my Christmas delivery

[mortifiedmama]

We have an annual delivery pass so got one of the early release Christmas delivery slots. We did part of the shop that evening with plans to amend it once plans for the time period had been finalised. We've frequently amended orders before.

Now plans are fixed I went online to change the order and it won't let me. I've spent hours on the phone to customer service and tech support. They acknowledge that I should be able to amend it and that for some reason I can't. They can see the issues but can't change it. They have said that my options are to accept the order as is or cancel it fully.

If I keep it, about a 3rd of the order is useless and would be thrown out and we need to add around £150 of stuff to it, so would need to go to the supermarket anyway.

If I cancel, there are no other slots available and we'd have to do the whole shop in the supermarket.

What's really pissed me off is that Asda haven't once acknowledged that this is possibly the worst delivery to fuck up. Haven't apologised.

I'm so pissed off. We now have to cancel plans we had that day so we can go shopping. It means I have to spend extra money posting gifts we were going to deliver. Means we wont see some family we'd planned to see. Means one of us has to endure the supermarket 2 days before Christmas!

I'm just so annoyed. More at their attitude than the issue now!

No delivery spots at my local Waitrose from this Wed.
I have an order coming on Thurs, and wanted to top up on Sun,but can't, so have added all the extras on to Thurs.

“PatchworkElmer he can't. I'm at work with the car.”

Get a cab, or a lift off a neighbour.

@shouldwestayorshouldwego - we've already got a freezer full of bargain meat cuts so like you we'd survive a day lol.

I still don't understand the mad panic. Book a delivery now for all your non-perishables and everything else get on the way home. Get a bus into town. Are you literally coming home and the other person is leaving straight away? Can you do smaller shops on the way to/from work - click and collect so you don't have to go in store and actually shop either.

Some people make their lives so incredibly hard!

When the delivery comes you can reject some of the groceries.
but why is a third useless?

and mainly, it is probably a glitch. This will be resolved.

My Asda opens early for browsing. Arrive 90mins before opening, load up trolley and be first in the queue at the checkout.

I can see it's a pain and added stress, but come up with a plan and you'll only lose an hour of the Sunday. It doesn't have to 'ruin Christmas.

Your schedule sounds utterly exhausting - to literally have no time to go to a shop to buy food.

I think I’d be annoyed at having to go and do a big shop more because the point of delivery is that I don’t need to do the packing and carrying. I’d be asking your 2nd lot of guess’s to time their arrival so that you’ve got time to do more than change the beds. The shops will be quieter by Boxing Day so shopping for their visit won’t take as long. For Christmas I’d do a shop at a 24 hour supermarket and get a cab there and back.

It sounds like an incredible amount of stress for the sake of one day that the shops are closed.

First thing I'd do is try to amend the order again during office hours today. It'll be a different shift of people on tech support and maybe someone will be able to sort it for you.

If it's really not possible to amend the order you have no choice but to fit in some shopping. If you're not too far from the shops one of you could do it and book a taxi home.

My experience of online shopping is that Asda are massively unreliable so there's no way I'd rely fully on their delivery even if you do manage to amend it.

Maybe just refuse delivery / return at the door the items you don't require? Ocado happily let you so that. Maybe Asda do too? The. You can partially salvage the mess?

My experience of online shopping is that Asda are massively unreliable so there's no way I'd rely fully on their delivery even if you do manage to amend it

This.

I know it doesn’t help you OP but I’d never rely on an online shop for the full Christmas bifta BUT can I ask some questions:

1. Even if you are on opposite shifts can DH do some/you do some outside normal hours on way home from work?
2. Can family / friends bring anything if they are staying with you?
3. As a PP says, worst comes to the worst what’s your last day? Can you take a cab and maybe slam dunk the lot on the 23rd/24th?

Your christmas soubds stressful and draining. Im shopping early morning before work. I have no time off from now til 730 Christmas eve and im back at work boxing day. Im doing a late night shop on the 23rd and if they dont have it its tough, we will live. Family time is much more important we'd be happy with tuna sandwiches.

See If Amazon pantry have any of the stuff you need.

I'll do the same as someone up thread, arrive Sunday morning, before checkouts open, get the shopping and be at the checkouts when they open at 11am.
I wouldn't trust a delivery anyway, too many substitutions seem to happen, I don't want a packet of sliced turkey instead of a roast, and like to pick my own fresh veg.

Keep the slot they have nearly a week still to fix the glitch.

Have you tried starting another order without booking another slot? If you start another shop before you have received an existing order the ASDA system usually gives you the option of adding the new shop to your existing order. Even if you can just add the stuff you need and not change anything else that's better than nothing?

gimmesugar has the solution to the wastage.....return to driver on the doorstep!!

this is sooooo dramatic!!

Check Ocado. I've just been online and they've added more slots in my area for the 23rd.