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Original poster

BA customer data leak

60 replies

Aridane · 07/09/2018 06:40

Just got the e mail below.

Increasingly getting emails saying my data may have been hacked but reassuring that no credit card / financial details obtained. This one seems different.

“Dear Customer,

From 22:58 BST 21 August 2018 until 21:45 BST 5 September 2018 inclusive, the personal and financial details of customers making or changing bookings at ba.com, and on our app were compromised. The stolen data did not include travel or passport information.

The breach has been resolved and our website is working normally.

We’re deeply sorry, but you may have been affected. We recommend that you contact your bank or credit card provider and follow their recommended advice.

We take the protection of your personal information very seriously. Please accept our deepest apologies for the worry and inconvenience that this criminal activity has caused.

Further information can be found at ba.com.

Yours sincerely”

OP posts:
HolidayModeMum · 07/09/2018 13:35

My bank was useless - call handler told me it was ok because BA have contacted all affected customers. Yes they did - to say contact your bank!!!!
I insisted the card was cancelled!!!!!

LarkDescending · 07/09/2018 13:42

@KitKat1985 it’s First Direct. Last night when information was sparse they were saying wait and see. This morning when it was clear that all card info was compromised they changed the advice they gave me.

KitKat1985 · 07/09/2018 13:45

Thanks for the reply Lark.

Really frustrating that customers are getting conflicting advice on what to do dependent on who they bank with.

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LarkDescending · 07/09/2018 13:46

I don’t suppose the banks are that impressed at the prospect of having to reissue hundreds of thousands of cards (between them), all at the same time.

Original poster
Aridane · 07/09/2018 13:57

Well, I guess BA would have to compensate if we don’t cancel cards on bank’s advice give that they say contact your bank and follow their advice...

OP posts:
ShotsFired · 07/09/2018 17:18

I commented earlier that I was going to contact Amex as I have changed bookings during the affected timeframe. No need:

==================

Dear Cardmember,
I'm writing to you about the reported British Airways data breach involving personal and financial details of customers being compromised through their web and mobile app.

We want to assure you we have industry-leading fraud protection technology that is continually monitoring for any suspicious activity in order to safeguard you. Also, our Cardmembers are never liable for any fraudulent charges on their Accounts. If you have used your American Express Card to book with British Airways, we are monitoring your Account for you.

There is no action you need to take – we will contact you immediately if there's any unusual activity with your Account. In the meantime you can continue to use your Card as normal.

If we see any unusual activity which could be fraud, we will contact you immediately. For added protection, you can also sign up for free fraud and other Account activity notifications via email, SMS text messaging, or alerts through our app.
Thank you for your continued Cardmembership.

Yours sincerely,

Charlotte Duerden
Country Manager, American Express UK

TroubledLichen · 07/09/2018 17:22

I got the same from Amex and am not worried. If I’d used a debit card during that window I would definitely cancel it though.

Original poster
Aridane · 07/09/2018 17:30

Impresssed by that email from AMEX!

OP posts:
cortex10 · 07/09/2018 17:39

Tesco bank are cancelling and replacing my credit card and putting a watch on the account for any unusual activity.

Original poster
Aridane · 08/09/2018 06:54

Well - Barclaycard having said that there was no need to cancel my card have now taken it upon themselves to cancel,my card. Notified by text and email last night.

I suppose the further email from BA now received confirming that the data stolen would enable fraudulent transactions to take place means that this is the only prudent action.

“The personal information compromised includes full name, billing address, email address and payment card information. This includes your card number, expiry date and CVV.”

OP posts:
DianaT1969 · 08/09/2018 10:36

I have had to use BA's website a lot in the past 6 years for booking travel for work. Around once a month and I always dread it. Such a clunky website that keeps freezing between stages. Crashed frequently while I booked. My work wifi is super-fast and has a huge bandwidth. I often wondered how they were still in business.

DianaT1969 · 08/09/2018 10:41

To me, that suggests they weren't investing in website maintenance and improvements.

ShotsFired · 08/09/2018 11:09

I think their whole It system is pretty dodgy - remember recently how it all fell over when someone (essentially) unplugged something by accident and their backup system didn't backup!

www.theregister.co.uk/2017/06/02/british_airways_data_centre_configuration/

FairyPenguin · 09/09/2018 08:36

I called Virgin Money on Thursday night and they cancelled my card and are sending a new one. I then had an email from them on Friday saying they’d identified me as a customer who made a BA payment between those dates and they were automatically replacing all those cards. Great service. Only had the card about 2 months and pleased with their fast response.

toastfiend · 09/09/2018 09:45

AMEX actually contacted us about it before BA did! Hmm

We've been told not to cancel the card but that they'll be monitoring it carefully and will contact us if there are any queries or problems. To be honest I'm fairly reassured as they were so quick off the mark to get in touch with us about it. It's a credit card too so hoping that gives some additional protection. If it were a debit card I'd be cancelling it.

Original poster
Aridane · 09/09/2018 13:25

Yes, va were a bit slow off the mark in notifying customers. It was in the media before customers were notified

OP posts:
Original poster
Aridane · 09/09/2018 13:25

BA, not va!

OP posts:
Original poster
Aridane · 13/09/2018 06:54

Have activated the free. Experian year’s service offered in yesterday’s BA email!

OP posts:
Original poster
Aridane · 13/09/2018 06:56

Lol - credit report was dull. Everything is 0 other than available credit. I suppose that is good?

OP posts:
Original poster
Aridane · 13/09/2018 07:02

(and now signed up for fraud alerts - job done)

OP posts:
LarkDescending · 13/09/2018 21:29

That was quick Aridane - did your PIN arrive in the post already, or is there another way of getting up and running with it? Have just signed up myself.

Original poster
Aridane · 13/09/2018 21:36

Just did it all online, including setting up a password. My identity was verified online

OP posts:
Original poster
Aridane · 13/09/2018 21:37

(no pin required)

OP posts:
ruddynorah · 13/09/2018 21:42

I booked through Expedia on my Barclaycard. Barclays text me straight away, before BA did, to tell me about it and to tell me they were sending me a new card and that the original one was now obsolete.

Original poster
Aridane · 13/09/2018 21:58

Sorry, I thought you were talking about a pin for Experian, not Barclaycard!

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