Handbag

[user1497356595]

I've been feeling down for a few months since losing my mum at Christmas and felt I needed to treat myself to something nice and new... I needed a new candle so went off to the shop after work.

Spotted a beautiful handbag and impulse-buy grabbed it as well as a few small bits for home that I did need. Anyways I got home last night and hid the bag away and burnt the candle for a few hours and felt much better.

Today I went into my purse and looking at the receipt the girl on the till has not scanned the handbag - she took great delight in looking at it, talking about the brand all whilst removing the security tag but she didn't charge me for it.

Do I go back and say something or keep it ?

I'd go back, couldn't feel at home with it.
The girl on the till might get in trouble for it as well.

But then again you could say, it's her fault for not paying attention.

And if you are 'woo-ish' you might even argue, that it was meant to be a present from wherever 'woo' resides?

The girl on the till was lovely. However she was being trained by a rather grumpy older woman who kept rushing her along and being very unhelpful to the poor girl. I was so involved in watching the way the older woman was treating the younger lady that it didn't register that my bill was over £100 short....

How on earth did you not notice at the time that she asked for £100 less than you were expecting? Even if you were distracted? I really think you've got to go back, you were prepared to buy it at that price, she could lose her job over it.

It was a large busy department store in the city. They asked for my loyalty card and I don't recall either of them saying a total figure - no one does these days it's all 'stick your card in the machine yourself' now...

My bill was over £200 as it was - think I am too embarrassed about not noticing at the time to go back this weekend...but don't think I can keep the bag either. Maybe I will donate to a local Charity shop?

I think you should keep it

yep, keep it

Keep it

I'd keep it! 100%

Would someone really loose their job over one thing not being scanned through? Especially if she was only getting trained at the till?

I would have to be honest about it.

But to the person who said how could you not notice, I very rarely register the amount when I'm paying for things. Earlier today I bought a new pandora bracelet and when I was showing DH he asked how much it was, I genuinely had no idea. I just went in, tried on and stuck my card in the machine without paying any attention

I'd keep it and think of your Mum every time you use it.

I like the woo gift explanation.

And for those who query how you didn't notice, it happened to me the other way round last week. I was charged for a bag twice, and although I commented to the person on the till at the time that the total came to more than I thought (I'd bought quite a few bits and pieces) I didn't really query the price. I wouldn't have noticed at all except I checked the receipt later for a different reason.

Another thing to consider is the poor trainee girl. If you go back and explain what happened, she might get in trouble especially if she's been getting trained up by the not-so-nice woman.

In terms of karma and doing the right thing, you could give the equivalent money to charity or buy a few more things from the shop to make up the loss they've made on the bag.

The shop will already know about the mistake. Not being honest won't prevent new girl being found out.

Don't worry about it!

Don't worry about it, enjoy the bag.

I'd take it back.

Keep it, girl should have been paying more attention as should the trainer, they aren't going to reimburse you for fuel/parking going back to fix their mistake

I went back to the store today and the young girl was not there so I went to customer services. The assistant took all the details - and my payment - then advised the trainee would be let go as it was too big a risk for them to lose a sale like this. She said not to worry it happens all the time. Youngsters never get to stay long.... I was so mad. I thought I was doing the right thing and now that poor girl is at home jobless because of a mistake while she was under supervision of an older member of staff who should have been watching closer.

Think before you do the right thing .....

The assistant took all the details - and my payment - then advised the trainee would be let go as it was too big a risk for them to lose a sale like this. She is an assistant, that's not her call. Utter shite.

Sorry I feel I should just clarify, my utter white comment was about the assistant on the customer services desk. It seems to read that I may be directing it at OP, which wasn't intended.

Staff on a customer services desk in a large department store dont decide who gets sacked.

*shite

I would keep it if I am being totally honest....

When I worked in a well known clothes shop, my till was once £10 short. I was told that if it ever happened again, I would face disciplinary action. That was for £10.

I can't even imagine what would have happened if it was £100

What a load of utter absolute shite

The thing that gets me is if I hadn't gone back no one would have known when the bag left the shop. It wasn't scanned when I 'bought' it although the security tag was removed. Security tags are all the same so the finger couldn't be pointed at anyone.
The fact I went back - being honest - and showed my receipt they could pinpoint exactly who had made the error.

I truly feel awful and wish I'd just kept the bag as a gift or given it away. In my attempt at being an honest customer I have landed that poor young girl in trouble - the store won't care. They got the money in the end.

What an utter load of rubbish. You wanted a new candle so went shopping, then managed to spend over £200 on a candle and a "few small bits" for your home, such that you didn't even notice that your bill was £100 less than it should have been. Customer services would also not have told you they were going to fire the assistant and that it happens all the time!