What a self indulgent article! I had to wade through reams of what sounded like a CV of the author's achievements! Clearly no one has taught her to succinctly get to the key issue!
I don't understand why the author thought it was because she was a woman that her complaint wasn't dealt with, although a 'small voiced, pleading look' isn't something I would deal with as a high priority if I was a guard either. To be honest, it's this sort of 'because I am a woman' wailing that gives women a bad name.
Next time, I suggest that if the author is inconvenienced she go directly to a guard, clearly state that she is unhappy with the volume and ask the guard to speak with the individuals. Or just speak to them herself.
What an odd article!