Awful experience in tesco wwyd

[hectorslarry]

Hi

I was in tesco earlier today buying some shopping. I had my 4yo and 7 week old with me. I am currently on maternity leave from work (this is relevant)

My friend works in tesco so I go there every now and again to see her even though its not local. There is a very loud and rude man who works with her. She gets on well with him and finds him quite amusing. Most others think he is rude and very sexist. His attitude towards women is disgusting. He is 48 years old, single and lives with his mum never having had his own home or ltr - I know this by what my friend has told me in the past.

I went to his till today because it had the shortest queue. I generally try to avoid it.

He was scanning my shopping through and started commenting on what I was buying. He said I should not be buying brand named items because ive got kids. I asked him what he meant and he very loudly said that it was obvious I was on benefits and he was the one paying for my shopping out of the tax he pays every month. People like me just fire kids out to get his money and housing. People turned to look and I was mortified. I bought some new clothes for dd1 and he had a go at me saying I should be buying from charity shops so I didnt have to claim so much of his money.

I was really upset by this point and he wasnt quiet about it.I left my shopping and walked away to the kiosk to buy cigarettes for my elderly neighbour. He doesnt go out much and myself and another neighbour take it in turn to buy his fags for him and anything else he needs (he gives us money)

The man came up to the kiosk and started again saying how he couldnt afford to smoke or buy brand named stuff because I was taking half his wages from him. I asked him to leave me alone and he was shouted over by a manager to go back on his till.

I went over to the manager who shouted to him and she was very dismissive. She tried to laugh it off saying oh whats he like and pointed out that she recognised me from seeing me with my friend who works there.

I left very upset and to be honest im still upset 12 hours later.

What should I do next? Im quite scared of this man I have heard stories about people leaving their job because he was so horrible to them after they had complained about him.

Should I go straight to tesco head office with my complaint?

This might sound far-fetched but I am not a troll this honestly happened. I still cant believe his attitude.

Should add that I am a very shy person and not at all confrontational which is why I never made a fuss or stuck up for myself at the time. Looking back I wish I had said something

A strongly worded letter to head office I think, including his name and his manager's name.

Yes, write to head office. Strongly worded as recommended by pp.

Certainly a letter to HO & cc in the manager of the store too, so she takes this more seriously!

Next time, tell him to shut the hell up. He has NO right passing any opinion on your life, or what you buy.

Stand up for yourself.

Letter to head office, written factually, exact timings etc so they can review CCTV of him following you to the kiosk.

This kind of fuckery would never happen in Waitrose.

I would seriously consider reporting this man to the police. If he'd done this is the street what would you do?

But definitely report to head office in writing.

I emailed Tesco HO once about a member of the staff who was so rude and dismissive. I gave the time and a description of the person. I received an email apologising and saying the member of staff and her manager had been sent for training and some Tesco vouchers were sent to me too for my inconvenience.

For the future, I would not use 'his' till, life's too short to put up with this.

Appalling.
Letter to HQ, and a cc to the store manager.

Oh no. How upsetting for you.

I agree a lett to head office would be best.

how awful, he needs retraining, or a disciplinary. and you must email the store and or head office.

seriously if people don't complain more shoppers would suffer from his attitude. not on at all.

you can e mail their customer service dept and from my experience they actually call you back to discuss the issue, they were really very helpful and nice.

You should never have had this happen to you anywhere let alone a huge supermarket.

Please keep us informed I'm so sorry this happened to you.

Write to head office and Tweet to @uktesco

Totally inappropriate. I so hate the 'it's just how he is' excuse.

Consider reporting him to the police? fucking hell, what is wrong with some people on mumsnet? What exactly would you be expecting the police to do about it?

This person should not be in a customer-facing role, without retraining.

Formal complaint to HQ about him and the manager.
Not that they'll do anything, have zero faith in Tesco.

A complaint to head office, surely this is gross misconduct?

Wow. I work in the service industry. If any of my colleagues behaved like this towards a customer they would get a written warning at the very least.

This behaviour is simply not on, and I agree that you must write to the head office and cc the manager of the store. Your friend will be able to provide you with names.

what the hell?

I was sat open mouthed reading that.

The managers behaviour was shameful too,

A strongly worded letter and I would go back to the shop and complain.I wouldn't have left my shopping though tbh.

I would have said something like 'Well I only have only 1 child and I have to support her...not something you'd know, living in your mothers basement and a single man."

Have you told your friend about what happened?

Straight factual account to Head Office. With timings as accurate as up you can get them- they will be able to look at the CCTV. Don't copy it to the store manager in case the footage "goes missing".

Definitely email HO.

'That's what he's like' is no excuse for his terrible behaviour.

Wow. Complain, complain, complain. It doesn't matter that he feels he 'knows' you through your friend so there might be less social barrier. He as disgustingly rude to you, and the manager was appalling. I hope you get a satisfactory response OP.