Eufy Omni C28 Robot Vacuum & Mop review: smart, capable and well priced

Price on writing: £649 | Buy from Amazon | Buy from Eufy

How I tested

I tested the Eufy Omni C28 in a busy family home with two adults and two children. Our house has a mix of carpets, rugs, wooden flooring, vinyl and tiles, with the usual daily chaos of muddy shoes, crumbs and general clutter.

I used the robot cleaner for both scheduled cleans and ad hoc tidy-ups, letting it loose across different rooms and surfaces. I paid close attention to how well it mapped the house, how reliably it returned to base, and how it handled everyday debris.

I also carried out the Mumsnet cereal test, scattering crushed cornflakes across our wooden floor to see how effectively it picked up larger debris.

Related: The best robot vacuum cleaners to buy, tried and tested

My verdict

The Eufy Omni C28 robot vacuum cleaner and mop sits in a sweet spot that’s becoming increasingly competitive. It promises many of the features you’d expect from pricier models, including a self-cleaning mop and a fully automated dock, but at a noticeably lower price.

After testing, it’s clear this is a very capable all-rounder. It’s not the smartest or most powerful robot cleaner on the market but it does the basics very well and removes as much day-to-day effort as possible.

Vacuuming is consistently strong, mopping is way more advanced than earlier models thanks to its self-cleaning functionality, and the dock takes care of most of the unpleasant jobs. 

Stubborn stains still need a helping hand and the app could be a bit more flexible. But for most busy households, it strikes a very appealing balance between performance and price.

Read next: The best robot vacuum cleaners and mops

What’s in the box?

• Eufy Omni C28 robot cleaner 

• Charging dock

• Power adapter

• Extra filter

• Extra brush

Read next: Best budget vacuum cleaners

How easy is the Eufy Omni C28 to set up and start using?

Getting started is easy. There’s very little assembly required. You plug in the dock, fill the clean water tank, download the app and let it map your home.

The initial mapping run is quick and impressively accurate. Within a single pass, it created a clear layout of our downstairs area, including furniture placement and boundaries. It matches up with what we’ve seen from other Eufy models and it holds up well against more expensive competitors.

The app is easy enough to navigate, even if it isn’t the most feature-rich out there. You can set schedules, adjust suction and water levels, create no-go zones and choose specific rooms. It covers everything most households need, just without some of the finer controls you’ll find on pricier models.

One thing worth noting is that you’ll need to do a quick pre-clean tidy before each run. It’s good at avoiding obstacles, but like most robot vacuums, cables, socks and stray toys can still trip it up.

Read next: Best steam cleaners for sparkling clean floors

What’s the Eufy Omni C28 like to use day-to-day?

Once it’s set up and mapped, it becomes a very low-effort way to keep floors clean and muck-free. 

Scheduled cleans worked reliably throughout testing. I set it to run mid-morning after the school run and again in the evening, and it handled both without any fuss. It moves methodically rather than bouncing around, which means coverage feels thorough and predictable.

Navigation is strong for this price point. It doesn’t have the same level of AI object recognition as premium models like the Dyson Spot + Scrub AI, but it still manages to avoid most everyday obstacles and rarely gets stuck.

I love how self-sufficient it is. The dock empties dust, washes the mop roller, collects dirty water and dries everything afterwards. In practice, that means very little hands-on maintenance. Most of the time, you just empty the dirty water tank and top up the clean one.

The only downside is noise during maintenance cycles. The drying process in particular is pretty lengthy and loud. 

Read next: The best spot cleaners to buy

What's the difference between the Eufy Omni C28 and E28?

The C28 is positioned as a more affordable alternative to Eufy’s higher-end models like the E28 Omni.

The biggest differences come down to power, features and flexibility. The E28 offers stronger suction, more advanced navigation with camera-based AI, and additional features like a detachable deep cleaner. It’s also significantly more expensive.

The C28 strips things back slightly although you still get decent suction. Navigation relies on LiDAR rather than camera-based detection. And there are fewer premium extras.

In real use, though, the gap isn’t as big as you might expect. Cleaning performance is broadly similar for everyday mess, and the C28 still delivers a fully automated experience with far less financial sting.

If you want the most advanced features available, the E28 makes sense. If you want something that does the job well without paying an extra couple of hundred quid, the C28 is the more sensible buy.

Read next: The best vacuum cleaners to buy

How well does the Eufy Omni C28 clean carpets?

Carpet cleaning is solid rather than exceptional, which is exactly what you’d expect at this level.

With 15,000 Pa suction, it has enough power to deal with everyday dust, crumbs and hair. In our cereal test, it picked up most of the debris in a couple of passes, with only a few stubborn bits left behind.

It also handles transitions well. Moving from hard floors onto rugs and carpets is smooth, and the BoostIQ feature automatically increases suction when needed.

Hair is handled particularly well thanks to the DuoSpiral detangling brushes. During testing, I didn’t need to cut away tangled hair once - a small but very welcome win.

Fine debris embedded in carpet fibres can take multiple passes, and it doesn’t quite match the performance of more powerful models like the Dreame X50 or Dyson alternatives.

Read next: The best carpet cleaners to buy

How well does the Eufy Omni C28 vacuum and mop hard floors?

Vacuuming performance is excellent for everyday cleaning. Dust, crumbs and general debris are lifted easily, and floors are left looking noticeably cleaner after a single run.

The mopping system is the more interesting part. Instead of dragging a damp cloth around, it uses a roller that actively scrubs the floor while continuously cleaning itself.

In simple terms, it sprays water, applies pressure to loosen dirt, then scrapes and sucks the dirty water away. It’s a much more logical approach than traditional robot mops, which can end up spreading grime around.

In practice, it works very well on everyday mess. Spills, light stains and general kitchen grime are dealt with effectively, leaving floors looking fresh.

It’s less convincing with tougher, dried-on stains. These usually need multiple passes or a bit of manual intervention. That’s not unusual, but it’s worth knowing.

The self-cleaning element is a genuine highlight. Because the roller is cleaned throughout the run, you’re not dragging a dirty mop across your floors, which makes a noticeable difference over time.

Is the Eufy Omni C28 good value for money?

Side by side: the Eufy C28 Omni robot vac compared to the Dyson Spot + Scrub AI

At £649, the C28 sits firmly in the mid-range bracket, but it offers features that would have been reserved for premium models not long ago.

You’re getting strong suction, a useful mopping system, and a dock that handles almost everything for you. That combination makes it feel like very good value, especially when compared to models pushing towards £900 or more.

It’s also worth noting that Eufy products are frequently discounted. If you can pick it up on offer, the value becomes even more compelling.

The app isn’t the most advanced, mopping isn’t perfect for deep cleaning, and navigation isn’t quite top-tier. But none of these feel like deal-breakers at this price.

It keeps floors clean, reduces daily effort and doesn’t demand a premium budget to do it.

About Mumsnet reviews

All Mumsnet product reviews are written by real parents after weeks of research and testing. We work hard to provide honest and independent advice you can trust. Sometimes, we earn revenue through affiliate (click-to-buy) links in our articles. However, we never allow this to influence our coverage.

About the author

Rachel Erdos is an Editor at Mumsnet where she commissions, edits and writes content with a focus on product reviews, homeware roundups and family travel. She’s written buyer’s guides for publications including Expert Reviews and Coach as well as reviews and features for the Guardian, TripSavvy and Visit London.

As a mum of two, she’s always on the lookout for products that make life easier (and cleaning feel like less of a chore) at home and loves putting appliances and gadgets to the test to highlight best buys for families.