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Feminism: Sex and gender discussions

John Lewis in Trouble

286 replies

TrainedByCatsToBeScathing · 14/02/2024 21:05

John Lewis are struggling, even the Waitrose side of things. 11,000 out of a workforce of 80,000 is a lot, I’m sad for their mostly female sales force and there’s many reasons for their problems particularly with them not adapting quickly to the challenge from online sales.

However I was a very regular shopper in my local John Lewis and I stopped completely after their patronising offensive response to my query about single sex changing rooms a few years ago. I’d buy furniture, white goods, kitchenware, electronics, carpet, clothes, toys, haberdashery, cosmetics, shoes even jewellery (I was shocked when I realised how much I defaulted to John Lewis as it took a little while to switch to alternatives some of my loyalty was convenience). Obviously I’m just one shopper but it never seemed a good idea to piss off loyal customers as when trading conditions are challenging you need those customers even more.

https://www.dailymail.co.uk/news/article-13082653/John-Lewis-threatens-staff-disciplinary-action-unacceptable-comments-internal-intranet-retail-giant-considers-cutting-11-000-jobs-bid-recover-230m-losses.html

OP posts:
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9
PersephoneSeethes · 17/02/2024 22:47

SinnerBoy · 16/02/2024 10:49

ThinkAboutItTomorrow · Today 10:43

They hate Sharon White and some of their attacks are so personal and I really don't think they'd say the stuff they say if she was a white man. .....driven more by hatred of a successful black woman at the helm.

I didn't know that she's Black, it's an interesting point, but is that all that drives them? You must be aware of their general pro GC, anti TRA stance.

They seem to be very pro Kemi Badenoch, Baroness Warsi, Priti Patel and Suella Braverman.

I don’t think it’s because she is black because there are many black and Asian women that they do like.

It’s because they feel she is unqualified and out of her depth. Her previous job was head of Ofcom and before that a career civil servant. She has never run a commercial business before of any size!

Likeateddybeard · 17/02/2024 22:26

I agree that staff seem bored, disengaged and uninformed. I struggle to find anyone to ask these days. There seem to be no staff on the shop floor apart from those on tills. The stock is shockingly sparse. There is a couldn’t care less attitude
and often borderline rudeness.

PersephoneSeethes · 17/02/2024 22:23

TangoinTokyo · 15/02/2024 14:41

M7S food is pretty poor- all pre processed with loads of sugar and salt. The fresh unadulterated stuff is generally quite poor and over priced- you get better and cheaper at a deli or farmshop

Waitrose fresh food is much much better. It is a shop for chefs rather than microwavers (unlike M&S)

The ham in Fortnum and Masons is better than either of them and cheaper.

I’ve just come from a shop at M&S and served the food to the family and we would agree that Waitrose is much better. Less packaged, fresher, less sweet and processed.

This boycott is so difficult and disruptive but I am so upset.

PersephoneSeethes · 17/02/2024 22:15

WhatNoUsername · 14/02/2024 23:23

Sharon White has been fucking disastrous for JL. She's completely destroyed their USP which was excellent customer service at reasonable prices. Their staff knew what they were talking about but the staff are now floated from dept to dept so none of them know anything. She's also got rid of the uniforms. I used to work for JL and they were hot on the uniforms and appearance which affects the culture of a store and now staff wear whatever they like and often look too casual and sometimes a bit shabby. Their customer service in general has also gone really downhill, not helped by the outsourcing of their helpline. I have also heard they no longer treat their staff very well which will reflected in the service provided. Also agree with PP's that they were silly to give up the Ocado contract. They need to get rid of her asap although I worry it's too late and they won't be catch things up now. Very sad. I've always shopped in JL, was treated well when I worked for them. Seems another British institution might be going down the drain.

“now staff wear whatever they like and often look too casual and sometimes a bit shabby”

I was wondering what was different and why I couldn’t ’see’ or mistaking staff for customers. Now it all makes sense!

Giving up Ocado was a big mistake, as was Heston. I thought they should have controlled some of his seasonal creations a bit but my family and I miss his fresh stocks, pates, prawn cocktail and sandwiches.

Likeateddybeard · 17/02/2024 20:18

SOxon · 15/02/2024 18:01

Years ago, JL Oxford Street was open Saturday morning only, Saturday pm deemed optimum thieving time, closed until Tuesday morning,
Monday big clean and polish, windows changed stock replenished etc.,
higher standards, motivated, well trained, knowledgeable partners, fantastic sales, never knowingly undersold head and shoulders above the rest.

We haven’t been in a JL for 3 years now after being given the runaround over a
faulty cooker, this being one (the last) of many fights over the years, Customer Service not meeting our expectations.

This very day we have ordered white goods from AO, highly recommend, solid Northern values, will not behave as though they are doing you a massive favour.

We were fourth generation baton passed loyal JL shoppers, from gloves to beds
with everything in between, not any more.

AO are brilliant!

tinkerella1 · 17/02/2024 17:57

The idea that the customers might actually be right appears to be cutting through. The Identity Project has unexpectedly closed in the Oxford St Event Space. It was meant to run till the end of the month.

But have they managed to stock up on basics? I might have to go in just to see if I can actually now get a pair black (not fishnet) tights, baby sleepsuits (for an actual baby not a cosplaying adult) and a basic toaster

https://x.com/cityboy446bc/status/1758883070290104479?s=46&t=L-moZWFCgm4ZDc07DxTMGg

https://x.com/cityboy446bc/status/1758883070290104479?s=46&t=L-moZWFCgm4ZDc07DxTMGg

Villagetoraiseachild · 17/02/2024 17:55

No disrespect to Tristan, but Tristan is childfree, even if he is raising a dog with his partner.
He has not walked the walk.

HesterFields · 17/02/2024 17:20

Sorry, but I don't feel I would be seeking out Tristan for any kind of nursery ware or starting a family advice.

How very short sighted of you.

but what do I expect here?

HesterFields · 17/02/2024 17:14

Valeriekat · 17/02/2024 16:43

Maybe stock though if you were an employee?

Haahahahaha! They don’t own any shares!

Valeriekat · 17/02/2024 16:43

Pipsquiggle · 15/02/2024 06:12

@vivariumvivariumsvivaria

You can't buy or sell shares in JLP

Maybe stock though if you were an employee?

Chersfrozenface · 17/02/2024 14:27

Back when JL weren't stupid, I bought landline phones - a set of a base unit with answering machine and a handset. Later I wanted a further handset for another room, which I knew from the manufacturer's website was available.

Back I went to JL, found an assistant and asked. No, they didn't sell the single handset. I could have another pack if base unit and handset if I wanted. No, I didn't. I went home and bought a single handset from a supplier on the internet.

reesewithoutaspoon · 17/02/2024 13:35

Went to get new sewing machine. Not a single salesperson available for advice. Took my business elsewhere in the end

Jaxhog · 17/02/2024 13:09

Very mixed experiences at our JLP. When I went to buy a camera last year, the help was fabulous, a very knowledgeable woman gave me details of the options, including ones they didn't sell, without being the slightest bit patronising. But it was a rare experience in the last few years. Yesterday, we went to buy an iPad. Could we find anyone to help? There were 2 assistants helping one person, and the rest hiding at the back of the store chatting to each other. Not impressed.

theDudesmummy · 17/02/2024 12:52

Tristan says: 'My identity is just who I am. It doesn't define me as a person.' What the fuck is that supposed to mean? Literal word salad.

I presume Tristan is not wearing his fetishwear to work? And if he isn't, why is he doing so in the work-related magazine? Honestly, what is going on here?

Villagetoraiseachild · 17/02/2024 12:45

But for now, am joining the boycott.

Villagetoraiseachild · 17/02/2024 12:42

Sorry, but I don't feel I would be seeking out Tristan for any kind of nursery ware or starting a family advice.

Sharon, if you're reading this, please bring back fabulous, experienced, wise and wonderful older women to these important roles. And give them due respect and a quality uniform so that we are able to spot them on the shop floor.

TrainedByCatsToBeScathing · 17/02/2024 12:33

[he].. “can often be found subjecting them [his team] to his sharp wit and sarcasm!”

This is a weird thing to put in a profile, it makes Tristan sound like a bit of a bully to his team.

OP posts:
Stillfalling · 17/02/2024 12:24

Chersfrozenface · 16/02/2024 15:22

That's a shame for those working in boycotted stores.

But the former customers will take their custom to other stores, which may then take on more staff.

And CEOs of failing chains absolutely do lose their jobs.

They just move into another job though. It seems once you get to a certain level of seniority, you can always get another job.

We had two directors in my large public sector employer who were forced to resign for badly not delivering. The reason they resigned will be an open secret in their field. They both still quickly got high paying senior jobs elsewhere.

doppelgangermirror · 17/02/2024 12:03

aquarimum · 15/02/2024 07:36

Used to love JL, but now that kind of spending from our house goes to M&S. The contrast between M&S and JL is phenomenal. M&S food is amazing compared to Waitrose, their delivery and click and collect is superior, and the clothes offering in M&S has massively improved over the past 5 years.

Our local JL is full of stuff costing £500 or more. There’s no incentive to shop there (no good guarantees, it’s expensive to park, no longer free delivery or stuff I want to buy), so for white goods etc I’ll go somewhere mainly on price. I can find plenty of honest reviews without leaving my house, so a salesperson isn’t of much use to me.

Agreed - M&S really have quietly upped their game over the last couple of years and I’m shopping there more and more.

AuntiePathy · 17/02/2024 11:55

Tristan says: 'My identity is just who I am. It doesn't define me as a person.'

🤔

SinnerBoy · 17/02/2024 10:24

They really are stupid, if they don't realise that most people just want a decent assistant and not somebody pushing a trans, or fetish agenda. Just wear the uniform and do your job, for God's sake! Their business is circling the drain and they've decided to piss customers off even more driving them away.

It's utterly bonkers.

WarriorN · 17/02/2024 09:54

Bloody hell, just catching up with all this.

x.com/safeschools_uk/status/1758642067138564243?s=46&t=A2fpFNgDRyXF2d6ye97wEA

John Lewis in Trouble
Chersfrozenface · 16/02/2024 20:03

ThinkAboutItTomorrow · 16/02/2024 18:59

Yes, there's similar material and networks focussing on mental health, disability, gender equality and BAME

Doesn't fit the woke agenda though so no coverage in the DM.

And presumably the BAME network supports the eradication of single sex changing rooms / toilets in stores? With any women participants from backgrounds for whom this makes work a hostile or unacceptable environment bullied into submission or forced out or unable to access employment?

MrsOvertonsWindow · 16/02/2024 19:56

ThinkAboutItTomorrow · 16/02/2024 18:59

Yes, there's similar material and networks focussing on mental health, disability, gender equality and BAME

Doesn't fit the woke agenda though so no coverage in the DM.

Presumably the "gender equality" network supports the eradication of single sex changing rooms / toilets in stores? With any women participants bullied into submission?

Potatodreams · 16/02/2024 19:53

TangoinTokyo · 16/02/2024 18:39

They didnt bid enough and M&S did

They thought Ocado wouldn’t dump them but in the end they were happy to go with the highest bidder.

I don’t think it was a great move for Ocado because although they gained more customers with the M&S offering, the average basket spend decreased and with it profitability. I’d assume the new M&S shoppers weren’t the large family shoppers who are the most profitable for any supermarket.

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