To be annoyed and offended at what this hairdresser did, and what she said about my hair? And should I complain to the owner, or just not go back?

I think you should have spoke up at the time. I would not have allowed her to start with the straighteners in the first place

No. I do straighten my hair but go at times where I don't to give my hair a rest. When I go to the hairdresser if they touch it, I say no thank you, I don't want you using a hair straightener, I want my hair yo be natural thank you. They may just say sure or give me a speech of their opinion and I will say I understand your opinion but I still don't want a straightener used, thank you.

Your burning my hair = I don't mind you using the straightener but don't like how you are using it

I hear you OP! I've had the same said to me.

It sounds very poor service because you are unhappy and she wasn't paying attention, but you really don't have to go along with it at the time and your delayed reaction has really muddied the waters in this case. I think you need to be more assertive in the moment and just chalk it down to experience this time.

I’m sorry I assume you are an adult. When she started burning your hair and you could smell it, that was the time to get up and complain. You were so surprised you just sat there. Why do some many on this site have no backbone?

Because you’re asking people to comment on your hair and not showing a picture of your hair ?? No good getting all funny about your pictures taking a while to load - you do know why they have to be approved I take it ??

There are not pictures of her.

No need. I have curly hair as do lots of people. It's partly down to my ethnicity.

You can complain if she did a bad job. However it might be a bit hard to swallow the complaint that you didn't want your hair straightened but sat there for x minutes watching while she straightened it. 'You're burning my hair' is not the same as 'wtf are you doing, I don't want it straightened' as you get out of the chair.

I think you should take pity on her, OP, in the MN #bekind spirit, as she is clearly possessed by Satan.

I have the straightest hair in the world and woud kill to have curly hair.

I once got stopped in a shopping centre by some sales reps who asked me if I'd like them to demonstrate hair straighteners on me. I thought they were taking the piss at first, but later thought maybe they thought I had CHOSEN this dull hair and worked hard for it and was prepared to fork out good money for the necessary equipment!!!!!!!!!!

Someone as delusional as her should not be let loose on anyone's hair, so I'd definitely complain if I were you.

Good luck! and enjoy your fabulous curls 🤩

As other PP are pointing out, for the hairdresser to straighten your very curly hair (if that's really your photo) to become as straight as the second photo suggests, it would have taken more than just a few minutes with the hair straighteners -- plenty of time for you to understand what was happening and to say you weren't happy with it and (even if she wasn't listening to you), for you to get up and leave. That you remained for the full session is on you. I'm questioning what kind of conversation you had with "Lisa" before she went to work on your hair, especially since you've not been seen by her before. It's completely normal for a customer to have a conversation about what they think they'd like to have done, even with a hairdresser who you've been going to for the last decade. I think this is on you, unfortunately. Either that, or this entire post is fake.

I can see how this happened. I’d have probably been the same - sat there letting it happen but not knowing why!

I have pretty easy hair and there’s a hairdresser in walking distance to my house so for ease I go there. Problem is my usual hairdresser left years ago and my ‘new’ one always gives me a slightly shit haircut but I’d feel too rude to ask for a different person and too lazy to go elsewhere. It’s ridiculous! I’m not a pushover in normal life, but put up with it in all hairdressers and tip when I’m not happy. God I need to sort that out!

Be brave and call and speak to the manager.

It's hard to understand Why didn't you just say I don't want my hair straightened, I just want a trim, if that's what you wanted. The fact that she ignored you didn't stop you from standing up and saying this isn't what I wanted. By all means complain, but I'm not sure it's going to do much good unless you need to decide what remedial action you want taken before you complain I.e do you want refund, or a fresh trim or what?

Oh op, just put it down to experience. Hairdressers are poorly paid. Next time if getting a dry cut say please don't straighten first.

Use it as an exercise in developing some assertiveness skills rather than complaining about someone on minimum wage.

Good luck @ILoveAGingerCat

My point stands given the massively increased used of AI globally - including for frivolous crap like this

How did the 10:30 meet go?

@ILoveAGingerCat Seriously, how did you expect people to respond? You didn’t stop a hairdresser from straightening and burning your hair for 15 minutes when you didn’t want her to do so, and then paid for the service without complaining! Of course you can’t now go back and complain when you accepted the service provided by paying for it at the time. The issue of the photos is just really weird - how can you expect anyone to comment objectively on what the hairdresser did when you’ve posted photos of two random women youve found on the internet (presumably without their permission) rather than your own hair.