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Original poster

Refund for a stroller

33 replies

noisyboy · 12/02/2009 21:33

My mum purchased a stroller from Toys r Us, 2 days ago, it wasn't suitable. My mum couldn't find the receipt, I took it back and they were quite happy to give me a credit note, fine. However, paid £29.99 and still on the shop floor for £29.99, TrUs wanted to give me £24.99 as it was on sale over 4 weeks ago!!

Is this legal!! This doesn't seem fair...

OP posts:
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Original poster
noisyboy · 12/02/2009 22:26

Mum paid by cash and I didn't take the credit note. I know it's only £5 pounds but I just felt thatI was being ripped off.

OP posts:
SoupDragon · 12/02/2009 22:21

Did your mum pay by cash or card? If by card, the statement should be sufficient proof of purchase (if you've not already accepted the credit note. You may be stuck if you have)

SoupDragon · 12/02/2009 22:20

My brain capacity notwithstanding, the fact remains that if your mum hadn't lost the receipt or had proof of purchase you would have got a refund with no problem whatsoever.

Tamarto · 12/02/2009 22:19

No one is saying that, however they are being good enough to give a refund for something they don't have to.

They didn't lose the reciept, you did.

SoupDragon · 12/02/2009 22:19

Of course I've lost stuff. I have 3 children - I now have the brain capacity of a gnat.

crunchyontheinside · 12/02/2009 22:17

shit - i forgot my disclaimer!

*disclaimer** I am NOT accusing the OP of stealing

Original poster
noisyboy · 12/02/2009 22:16

The entrance to Toys r Us has the customer service desk, as you walk in.........woulod have seen me come in with the pushchair!

I take it you've never misplaced or lost anything!!

OP posts:
SoupDragon · 12/02/2009 22:16

You're right, ID, but in that case they are being rather nice in assuming it was purchased within the refund period or they would not have refunded at all. It is not unreasonable for them to refund the lowest selling price with that refund period if there is not proof of purchase.

differentCupID · 12/02/2009 22:16

@ crunchy.
I wasn't going to say that but it's highly unlikely that the op would ask for advice without having bought the stroller

Tamarto · 12/02/2009 22:14

or even a refund

crunchyontheinside · 12/02/2009 22:14

they also don't know it was actually bought diffID

Tamarto · 12/02/2009 22:14

They could refund the lowest ever selling price even if it was 5 years ago if they like because they don't have to give any sort of refind.

differentCupID · 12/02/2009 22:13

whether it was bought within the refund period

SoupDragon · 12/02/2009 22:13

Aren't going to know what, ID?

SoupDragon · 12/02/2009 22:12

I think consumers have a lot of rights. If your mum hadn't lost the receipt or had proof of purchase you would have got a refund with no problem whatsoever.

differentCupID · 12/02/2009 22:11

soupdragon, without [roof of purchase the store are not going to know that.

SoupDragon · 12/02/2009 22:11

I have a feeling they can refund whatever they want with no proof of purchase and no fault. You could have walked out with the stroller stuffed down your trouser leg and not paid at all

crunchyontheinside · 12/02/2009 22:11

4 weeks is recent if the store refund policy is within 4 weeks though (ours used to only be 2 weeks)

Original poster
noisyboy · 12/02/2009 22:09

I feel there's less rights for consumers!

OP posts:
SoupDragon · 12/02/2009 22:08

I'm guessing it's within their returns period though.

thisisyesterday · 12/02/2009 22:06

but over 4 weeks ago isn't exactly recent is it??

Tamarto · 12/02/2009 22:06

Shops are only legally obliged to offer a refund or exchange etc if the item is faulty.

Tamarto · 12/02/2009 22:05

They didn't have to give anything at all back, so they are perfectly within their rights to offer a credit note for the lowest recent selling price. Many shops are tightening their refund policies.

thisisyesterday · 12/02/2009 22:04

mm but I am sure they can't do that, even though she could, technically have bought it in the sale.

SoupDragon · 12/02/2009 22:02

Except it was on sale recently and the OP can't prove the full price was paid. Given that it's only £5, I'd imagine if the OP/her mother went back and demanded to see the manager they would give a full refund for goodwill purposes.