I have no idea - best to email tech. Will let him know and point him in this direction.

I have just had a look at your account and your nickname at the moment is "TheDevilWearsPrimark".
Is this what you want? Or is there something else i can help you with?

Ok,

Where does it say 'profile not available'.

Is it when you try to log in?

Hello Devil in Primark Pumps,

(puts pillow between head and wall)

I am back in the office today and i have been looking into your account.
I will get back on it tomorrow morning and hopefully we can resolve this problem.....

Have a nice evening i will chat with you tomorrow.

I have been looking into this problem you are having for some time and i am quite stumped, you have a lot of nickname changes and it doesnt seem the profile you want is available i will try and find it in the database and maybe i can reinstate it manually, please bear with me i will be back on it tomorrow morning with good or bad news....