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Cannot access private messages

3 replies

motherofkevinnotperry · 15/03/2023 16:01

I've been in the app and on the website and neither is working. I just get buffering and taken back to the app that then fails.

Can someone help please. Thanks

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LilyMumsnet · 15/03/2023 19:37

Hi OP

Please could you try clearing your cache? If you don't know how to clear your cache, you can find instructions on how to do it here: www.wikihow.com/Clear-Your-Browser%27s-Cache

MNHQ

LilyMumsnet · 15/03/2023 17:27

Hi OP

What browser is it on your laptop?

MNHQ

LilyMumsnet · 15/03/2023 16:08

Hi OP

You can't currently access private messages from the app - but you should be able to from your mobile browser or the desktop site. Please can we ask what device and browser you're using?

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