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Original poster

Page freezing/ Edge, only this site affected

67 replies

GeneratedRandomly · 06/12/2022 12:23

This only happens on MN.
Using Edge on W10 laptop.
I am reading a thread, it is too long to finish so I leave the page open for when I return.
I return and the page just stays solidly in place, will not scroll. I have to refresh, then I get a page with options to wait or leave. I select leave because wait does nothing but wait and wait and wait. It then lets me refresh and allows me back to the page.
I changed a setting on Edge and it was OK, then there was an update and now it is doing it again.
I am getting tired of it now, as I said above it is only on this site.

OP posts:
MNHQ
HebeMumsnet · 14/12/2022 12:22

Thanks for all that info @GeneratedRandomly . We'll look at all that. Could we ask first what version of Edge (or any other browser you're using) you have? Sometimes the site does have trouble with the older versions so that's a possibility.

MNHQ
HebeMumsnet · 14/12/2022 12:17

@Mrstwiddle and @Fladdermus can you let us know if you're using the app or the website on your devices? Thank you! Flowers

ajandjjmum · 14/12/2022 12:15

That worked straightaway! Grin

ajandjjmum · 14/12/2022 12:14

Thank God it's not just me. I was beginning to take it personally! Work pc, Edge, all threads are affected, and most irritating, after spending time composing an incredibly insightful/witty/thoughtful message, it won't post and the 'Wait/Exit page' option comes up.

We do have anti-virus software.

MNHQ
HebeMumsnet · 14/12/2022 12:05

Hello @AuntieStella and @tribpot. It could be that it's antiviral software causing this. Have a look here: https://www.chromestory.com/2020/06/sbox-fatal-memory-exceeded/. Don't know if you're using Eset software but some of the suggestions here might help.

Thank you to everyone else who's got back to us with updates. We'll go through them now. Flowers

Fladdermus · 13/12/2022 17:00

@HebeMumsnet Yes I'm using a Nokia android phone.

MNHQ
LilyMumsnet · 13/12/2022 16:51

And please could you give this a go: www.chromestory.com/2020/06/sbox-fatal-memory-exceeded/

MNHQ
LilyMumsnet · 13/12/2022 16:51

Hi all

Can we check if anyone is using antivirus software?

tribpot · 13/12/2022 16:40

It was this error I think @AuntieStella Error code: SBOXFATALMEMORY_EXCEEDED

The way the site behaves feels like it's struggling with memory - sometimes typing messages can be quite laggy.

My feeling is that it's related to the huge number of ads, I'm going to try in Opera (which blocks all ads be default) to see if that helps.

Page freezing/ Edge, only this site affected
AuntieStella · 13/12/2022 08:21

Didn't screenshot it, but I'm getting crashing with an error message that starts SBOX FATAL ERROR

Please get this fixed.

It wasn't a problem until recently, And I'd like a MN that is working.

It's not restricted to long threads, but if you think that's where the problem originates, how long is it going to take you to fix that?

ilovesooty · 13/12/2022 03:18

GeneratedRandomly · 07/12/2022 11:31

I changed from Chrome a while back because something else wasn't working.
When will this end I wonder...

Same. Changed to Samsung browser on phone and can't post on long threads at all.

Original poster
GeneratedRandomly · 13/12/2022 02:40

Windows 10 laptop, RAM 8.00 GB (5.94 GB usable)

25 posts.

I don't use Chrome for MN due to previous problems with the site, I actually believe that the site should work on Edge if tech is up to scratch.

This has been ongoing for a long time now. There is another update just appeared today on Edge, I need to open it.

OP posts:
Mrstwiddle · 12/12/2022 21:53

@HebeMumsnet its an iPad, 5th generation.Using Safari, not sure about Ram. It is set to 25 posts per page. Restarting the iPad seems to have no effect.

I don’t have the same issue with other discussion forums like Reddit

MNHQ
HebeMumsnet · 12/12/2022 11:38

Hello everyone. We've got a few queries and workaround suggestions for individuals (see below) but in general terms, the issue for many of you will be the posts per page so if you can set that to 25 (or 50 if that works for you) that will solve the problem for many. If you've already done that, try clearing your cache, and finally, if you're not using Chrome, try switching to that as it seems to be the most effective browser for avoiding the issue of freezing threads.

If anyone has tried all that to no avail, if you could let us know what device you are using, how much RAM it has, and what browser you're on, we'll have another look and see if we can find something else to help.

@Fladdermus - looks like you're using the app, so the "Per Page" setting will have no effect unfortunately. What device are you using the app on? Is it Android?

@Mrstwiddle - Can you tell us what device are you using? And how much RAM it has? And what browser are you on? Setting your posts per page to 25 will also help in the meantime.

@GeneratedRandomly - How much RAM does your device have, and can you tell us what kind of device it is too? Can you also try using Chrome and see if that helps?

Mumzoo5070 · 11/12/2022 20:52

Yes! I have this too. It is driving me mad.

notthe1Parrot · 11/12/2022 20:49

I should add that iphone freezes with white spaces between posts, but doesnt get the "This page has a problem" message.

Edge gets the freezing plus the messages mentioned above.

I have to come out of Mumsnet, go to any other website (which work perfectly), and then try Mumsnet again which then works for a few minutes, then back to the messages asking me do I want to wait...

notthe1Parrot · 11/12/2022 20:34

Yes, getting this every day.
iphone Safari, Windows Edge. Worse on Windows than iphone.
Only on Mumsnet. Clearing cache has no effect.

Original poster
GeneratedRandomly · 11/12/2022 20:01

This morning.

Page freezing/ Edge, only this site affected
OP posts:
Mrstwiddle · 11/12/2022 17:13

This is a safari issue too, and has definitely got worse lately.

MNHQ
LivMumsnet · 11/12/2022 17:10

Yes, @GeneratedRandomly - please do keep us updated!

Original poster
GeneratedRandomly · 09/12/2022 20:43

Edge has updated itself, when I have plucked up the courage to click on it and let the update loose I will see what happens...

OP posts:
MNHQ
LilyMumsnet · 09/12/2022 15:38

Hi OP

Oh we definitely don't want that!

Please could you send a screen recording of this happening over to [email protected]?

We'll see if this can help us replicate. Flowers

AuntieStella · 09/12/2022 14:49

It's being particularly bad today - freezing and then crashing Edge.

Original poster
GeneratedRandomly · 09/12/2022 10:36

Lily, your message reminds me of the 20 or so years on EBay, every time the site broke they would tell you to clear your cookies. It never worked on there. I gave up in the end until tech had fixed the issue. Please don't let MN be the same, I can't spend the rest of my life clearing a cache for nothing 😂

OP posts:
Original poster
GeneratedRandomly · 09/12/2022 10:34

I do clear everything.
I am now getting 'This page is having a problem'
I have to refresh the page to load it. A bit better but still not fixed.

OP posts:
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