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Original poster

Mobile site is all but broken

29 replies

Lougle · 19/10/2022 15:30

Hi MNHQ,

I know we've moaned about this before but the mobile site (Chrome, Samsung) is all but broken. Longer threads take forever to load, forever to refresh. New posts to longer threads can take up to 10 minutes to load. Navigating to 'Threads I'm On' from a longer thread takes over 31 seconds (I timed it).
The bottom bar randomly floats half way up the thread. Even refreshing the screen takes forever.

This new site is infinitely worse than the old site. I'm very happy to email you videos of my user experience if you'd like to see just how awful it is.

OP posts:
New posts on this thread. Refresh page
FuzzyPuffling · 02/11/2022 12:44

I did the cache clearing thing as recommended above ( thank you to whoever posted instructions) and that worked. All better now!

MNHQ
HebeMumsnet · 02/11/2022 12:20

Hi @FuzzyPuffling . Apologies if you've already done this but have you tried reducing the number of posts you're viewing per page, as LilyMumsnet mentions upthread? If you can change it to 25 or 50 posts per page that seems to have an affect for lots of users experiencing this issue.

FuzzyPuffling · 30/10/2022 16:05

Namechangenumber23 · 25/10/2022 23:48

Help needed I guess. All I'm seeing now is this! I've cleared cookies/cache and all the usual stuff etc.. and nothing is working. I've never experienced this before with any site and definitely never here.
It just randomly changed earlier today when I clicked on a link for a post to read and never went back.

I have this as well on mobile (android). It's been like it for a few days now and is virtually unusable.
It's fine on my laptop though.

MNHQ
DawnMumsnet · 28/10/2022 15:52

For those who are experiencing formatting issues, clearing your cache should resolve this. You can find instructions on how to do that here: www.wikihow.com/Clear-Your-Browser%27s-Cache. Please note, if you do an online search for your specific device/browser, you should find how to clear the cache for one site only (so you don't lose any data from other sites).

This formatting issue has been affecting a number of Mumsnetters and we've been posting on this thread - https://www.mumsnet.com/talk/site_stuff/4662729-weird-formatting

Halsall · 28/10/2022 10:48

Thank you @PicturesOfDogs - that did the trick. I didn’t have to clear the history, just the website data solved it.

PicturesOfDogs · 27/10/2022 18:11

If you don’t mind your history going too, you can clear it all by:

To clear your history and cookies, go to Settings > Safari, and tap Clear History and Website Data. Clearing your history, cookies and browsing data from Safari won't change your AutoFill information.

PicturesOfDogs · 27/10/2022 18:10

Posted too soon, but all fine since I did that, and layout back to normal

PicturesOfDogs · 27/10/2022 18:09

I had the weird white layout problem on Tuesday, and all of yesterday, but cleared it built doing this last night:

To clear your cookies and keep your history, go to Settings > Safari > Advanced > Website Data, then tap Remove All Website Data.

This is on iPhone, not sure about Samsung.
Cleared the cache, but doesn’t delete the history

Halsall · 27/10/2022 18:07

Just realised other people are experiencing this too. Like @Namechangenumber23, it just suddenly flipped into that format for no apparent reason.

Halsall · 27/10/2022 18:03

I don't use the app, I don't like it. I just log into the site from my iPhone in the normal way. For the last few days it's suddenly gone completely haywire and all formatting has disappeared. I just see massive icons and tiny rows of text squeezed in between.

Can you shed any light on what's going on @MNHQ?

Screenshot attached of what I now see when I open a page. I've logged out and it's still exactly the same.

It's working fine on my desktop PC and on my iPad.

I'm running Safari and IOS 15.6.1

Mobile site is all but broken
Moneypenny007 · 27/10/2022 11:38

I'm having the same issue with the page, can't see the usual layout. Reading threads is beyond painful as u don't know what is a post or not.

LizziesTwin · 26/10/2022 09:07

I’m going to try that - had a very productive day yesterday with no MN.

BobStrangeNameforaGirl · 26/10/2022 07:14

Msgrieves · 26/10/2022 06:36

I have all the same problems as you op, also sometimes clicking a thread causes the third one below it to open, it's not a misclick, sometimes the thread that opens isn't even on the screen, happens on phone and tablet.

Thanks. That did work. Weird though.

Msgrieves · 26/10/2022 06:36

I have all the same problems as you op, also sometimes clicking a thread causes the third one below it to open, it's not a misclick, sometimes the thread that opens isn't even on the screen, happens on phone and tablet.

Solosunrise · 26/10/2022 06:28

BobStrangeNameforaGirl · 26/10/2022 05:04

I'm having the same issue since yesterday. Android (pixel) mobile site. Not even trying to view loads of posts per page. Any ideas?

I had this yesterday, thought MN was down, but it was ok on my kindle fire. Cleared my browsing history on my phone and that sorted it out.
Otherwise I have no problems at all with the site.

BobStrangeNameforaGirl · 26/10/2022 05:04

I'm having the same issue since yesterday. Android (pixel) mobile site. Not even trying to view loads of posts per page. Any ideas?

Mobile site is all but broken
Namechangenumber23 · 25/10/2022 23:48

Help needed I guess. All I'm seeing now is this! I've cleared cookies/cache and all the usual stuff etc.. and nothing is working. I've never experienced this before with any site and definitely never here.
It just randomly changed earlier today when I clicked on a link for a post to read and never went back.

Mobile site is all but broken
9thlife · 23/10/2022 20:31

If I have a lot of posts on a page then the site gives up

Original poster
Lougle · 22/10/2022 15:01

I wouldn't mind so much if I could choose to have 500 or even 200 posts per page, but it's 50, 100 or all.

OP posts:
9thlife · 22/10/2022 14:29

Lougle · 19/10/2022 22:19

It will be relevant. Back in the day, Mumsnet used to let you choose 1000 posts per page. Then they decided that they would make it a maximum of 500 posts per page. But lots of MNers complained, so they decided that those of us who were established posters could keep the 1000 posts per page limit but all new posters would be limited. All was well. Now, they've changed the platform and although we can have 1000 posts per page, it's rendering the site almost unusable. We were told this new platform would be better and it's so much worse. Including many issues that I've raised which simply can't be fixed, such as being unable to remove a tag once it's in place unless you select the whole tag and cut it from the text box.

Show quote history

Completely agree with you.
im an old poster and it is unusable.

Original poster
Lougle · 20/10/2022 13:52

Maybe you're right. I just can't understand why MNHQ would pay money to make the site worse.

OP posts:
gamerchick · 20/10/2022 13:43

Lougle · 19/10/2022 17:44

@LilyMumsnet I'm really reluctant to do that, tbh. I'm one of the old posters that was allowed to keep 1000 per page. The old site didn't have such an issue with it. The new site is supposedly 'better' but it's so much worse.

Look, I was the same but I caved. It's still not perfect. The blue bar in the middle of the page can be well irritating but you'll have to let go of the 1000 post thing. It doesn't work anymore.

9thlife · 20/10/2022 13:40

I’ve been complaining since launch.
pages continuously crash,

there are blank spaces on the page,
if you try to go down a long thread the page goes white/crashes/won’t load all posts,

pages freeze,

takes ages to load,

the videos on the screen auto play
so if you’re listening to music with headphones these videos cause the music to stop playing!

the consent repeatedly comes up every other day

Original poster
Lougle · 19/10/2022 22:19

Eupraxia · 19/10/2022 19:11

I use the mobile site on Samsung Internet. I have not seen any of the issues you describe OP. I have 100 posts per page, if that's relevant.

It will be relevant. Back in the day, Mumsnet used to let you choose 1000 posts per page. Then they decided that they would make it a maximum of 500 posts per page. But lots of MNers complained, so they decided that those of us who were established posters could keep the 1000 posts per page limit but all new posters would be limited. All was well. Now, they've changed the platform and although we can have 1000 posts per page, it's rendering the site almost unusable. We were told this new platform would be better and it's so much worse. Including many issues that I've raised which simply can't be fixed, such as being unable to remove a tag once it's in place unless you select the whole tag and cut it from the text box.

OP posts:
Eupraxia · 19/10/2022 19:11

I use the mobile site on Samsung Internet. I have not seen any of the issues you describe OP. I have 100 posts per page, if that's relevant.