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Original poster

TIO - error 500

45 replies

BoreOfWhabylon · 22/07/2022 15:29

Can't get onto TIO. Just get the Error 500 'our server is having a moment' message.
Ipad safari desktop site.

OP posts:
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figmaofmyimagination · 29/07/2022 23:25

Been happening here for days too (iphone, safari not app)

BronwenFrideswide · 29/07/2022 10:21

Tea and sympathies @TheOnlyLivingBoyInNewCross . I only access MN on a laptop so can't help you re iPhone/iPad, sorry!

TheOnlyLivingBoyInNewCross · 29/07/2022 10:18

I’ve tried logging out and logging back in again but haven’t tried shutting my phone down yet…I feel like I’m in an episode of The IT Crowd 😂

TheOnlyLivingBoyInNewCross · 29/07/2022 10:18

How do I clear cookies for just Mumsnet on an iPhone/iPad?

BronwenFrideswide · 29/07/2022 10:17

You've joined The Unmentionables @TheOnlyLivingBoyInNewCross Grin, it happened to me again yesterday but then corrected itself after I logged out, cleared cookies, shut down and logged back in. It's been okay since (fingers crossed).

TheOnlyLivingBoyInNewCross · 29/07/2022 10:13

Now I’m getting this! What is happening? On iPad and iPhone, Safari.

BronwenFrideswide · 26/07/2022 15:41

It's working again!

MNHQ
LilyMumsnet · 26/07/2022 15:33

Hello!

Don't worry - we're on it!
We're still investigating and will post when we have an update. Flowers

BronwenFrideswide · 26/07/2022 11:44

It's doing it AGAIN. Send help please @LilyMumsnet

butterflymum · 25/07/2022 23:31

Now working fine.

MNHQ
LilyMumsnet · 25/07/2022 19:05

Thank you! We'll continue to try and replicate this. Flowers

butterflymum · 25/07/2022 18:41

Cleared cache - still getting:

BronwenFrideswide · 25/07/2022 18:05

I went away and had a cup of tea and all is now right with the world of TIO @LilyMumsnet GrinBrew

MNHQ
LilyMumsnet · 25/07/2022 17:58

BronwenFrideswide · 25/07/2022 15:29

Oh no @HebeMumsnet it's doing it again, Error 500 and the picture saying your server is having a cup of tea - why doesn't your computer like me anymore?

Oh no!

It's possible your browser has a cached version of that webpage.
Can you clear your Mumsnet TIO cookies/cache? You should be able to do it for just Mumsnet!

BronwenFrideswide · 25/07/2022 15:53

At the risk of tempting fate - it's working properly again@HebeMumsnet

BronwenFrideswide · 25/07/2022 15:29

Oh no @HebeMumsnet it's doing it again, Error 500 and the picture saying your server is having a cup of tea - why doesn't your computer like me anymore?

Original poster
BoreOfWhabylon · 25/07/2022 14:19

I feel we have been singled out Bronwen. And not in a good way Grin

OP posts:
BronwenFrideswide · 25/07/2022 14:13

Yes @BoreOfWhabylon it's a bit worrying that the computer decided to say 'NO' to usGrin

Original poster
BoreOfWhabylon · 25/07/2022 13:34

Mine's also ok, but as Bronwen says Why us? Whyyyyyyyyyy?!?

OP posts:
MNHQ
HebeMumsnet · 25/07/2022 12:27

Oh good news! If anyone else is still having problems, do let us know here.

BronwenFrideswide · 25/07/2022 11:11

Woo hoo, TIO is working, it's working Yay!

Although now I am wondering if BoreofWhabylon and me were singled out for special treatment - what did we do?Grin

Original poster
BoreOfWhabylon · 23/07/2022 15:05

@BronwenFrideswide Brew

OP posts:
BronwenFrideswide · 23/07/2022 14:53

Will of course bear with you @YetAnotherBeckyMumsnet , will reduce tea consumption accordinglyGrin.

Original poster
BoreOfWhabylon · 23/07/2022 14:53

Hurrah! At least we know it's a thing and not our error!

For the time being, I'm also watching any threads I post on so I can still access them when TIO starts its nonsense.

Thanks @YetAnotherBeckyMumsnet Flowers

OP posts:
MNHQ
YetAnotherBeckyMumsnet · 23/07/2022 14:46

OK, the good news is we know what's causing the issue. It's affecting a small number of users and so I'm sorry you're in that number, @BoreOfWhabylon and @BronwenFrideswide.

The bad news is it won't be fixed until next week. If you can bear with us til then, we'd very much appreciate it. Gin