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Original poster

Video keeps trying to play on app

34 replies

Useranon1 · 18/06/2022 10:17

@mnhq When I'm scrolling down any of the main root pages - active, specific boards etc - on the app (iphone), a video player pop up opens with a blank clip in. Nothing plays and there's no thumbnail, but I have to press cancel to go back to whatever I was browsing. It's very irritating!

OP posts:
MNHQ
LivMumsnet · 21/06/2022 12:20

Afternoon all and thanks so much for your patience - it's v much appreciated. Our Tech team is looking at this issue at the moment and we hope to have an update for you soon.

ImprobablePuffin · 21/06/2022 11:51

Yes I have this too it's so annoying. And this is on the latest version of the app on iPhone

Original poster
Useranon1 · 21/06/2022 11:46

Oh and yes, my app is up to date with that version.

OP posts:
Original poster
Useranon1 · 21/06/2022 11:45

It just does this. Did it to me just now on the iPhone app while reading a thread.

Video keeps trying to play on app
OP posts:
MNHQ
JoMumsnet · 21/06/2022 10:22

Hi @Useranon1 and everyone else,

Sorry for the delay here. This sounds pretty annoying so we're looking into this now.

@LolaSparkle , @memyselfi , @otherusername are you all using the iPhone app as well? Can we please also check that you all have the latest version of the site installed? Version 4.4.16 is the one you're after, so please check if you need to update it.

If anyone's able to post a screenshot that would be very helpful - or alternatively you could send it to us at [email protected].

Original poster
Useranon1 · 20/06/2022 23:04

@mnhq is anyone looking into this?

OP posts:
otherusername · 18/06/2022 20:24

Me too, it's not all the time but it is annoying

LolaSparkle · 18/06/2022 10:41

I've been having that too, does my head in!

memyselfi · 18/06/2022 10:30

That's been happening to me for a few weeks as well , I thought it was my phone.

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