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Original poster

Video keeps trying to play on app

34 replies

Useranon1 · 18/06/2022 10:17

@mnhq When I'm scrolling down any of the main root pages - active, specific boards etc - on the app (iphone), a video player pop up opens with a blank clip in. Nothing plays and there's no thumbnail, but I have to press cancel to go back to whatever I was browsing. It's very irritating!

OP posts:
New posts on this thread. Refresh page
MNHQ
LilyMumsnet · 25/11/2022 20:54

Hello

Please could you uninstall and reinstall the app?

SavingsThreads · 25/11/2022 20:41

It's now happening when I scroll on threads too, fyi

SavingsThreads · 25/11/2022 20:33

Here you go! I can’t refresh or press back as on the app. I close the video and then carry on.

Video keeps trying to play on app
MNHQ
JoMumsnet · 25/11/2022 10:56

Hi again @SavingsThreads - we're sorry this issue has cropped up for you. What happens when you refresh the page? Is the pop-up still there, or do you have to click back to a previous page to make it disappear?

SavingsThreads · 25/11/2022 09:10

It's not a thread but the home page of the app, when scrolling up or down it. No URL, just a video pop up that takes over the whole screen but nothing plays

MNHQ
LilyMumsnet · 24/11/2022 14:34

Thanks - a link to the thread you are on during would be really helpful too. Is there a URL for the redirection?

SavingsThreads · 24/11/2022 13:42

I will try, but it's just a black screen!

MNHQ
LilyMumsnet · 24/11/2022 10:16

Hi OP

Can you please share a screenshot of the ad?

SavingsThreads · 23/11/2022 21:18

Hi @mnhq, this fault is back again. Latest version of app on iPhone

MNHQ
LilyMumsnet · 01/07/2022 18:22

PansyPetunia · 01/07/2022 14:46

im STILL getting the allow storage message....its relentless

other websites can correct these issues within a few hours. is there a reason for the long delays here?

Hello,

We're struggling to locate the exact source of the issue, which is why it's taking us a while. We're very much looking into what's causing it and we're really sorry for the inconvenience here. Are you able to use a different browser - just until we have this sorted?

PansyPetunia · 01/07/2022 14:46

im STILL getting the allow storage message....its relentless

other websites can correct these issues within a few hours. is there a reason for the long delays here?

MNHQ
LilyMumsnet · 28/06/2022 18:05

Hi all

We have an update coming very soon that will fix this.
We'll let you know when it has been released and from there, you can update your apps. It should stop then.

So sorry for the inconvenience and thanks for all the info. Flowers

PansyPetunia · 28/06/2022 16:44

still happening here

multiple times today....i'm at work so break times are precious! can it not be sorted outs mean its being going on for a long long time now....

Clambering · 28/06/2022 16:42

Still happening to me and for the first time today it happened on my computer via Firefox browser. I'm on an iPhone (& Apple laptop ) and the app on my phone is up to date.

MNHQ
LilyMumsnet · 27/06/2022 19:51

Hi all

Really sorry about that - we'll take another look. Flowers

Original poster
Useranon1 · 25/06/2022 09:16

It's happening again Angry

OP posts:
otherusername · 25/06/2022 08:15

Mine is still happening

billygoatsgruff1 · 24/06/2022 23:47

Mine has continued, just happened now! A blank video exactly like the earlier screenshot. Am on iPhone app, which is up to date

Original poster
Useranon1 · 24/06/2022 21:44

It seems to have stopped for me since the ads got turned off

OP posts:
MNHQ
LilyMumsnet · 24/06/2022 20:52

LolaSparkle · 24/06/2022 20:49

Mine is completely blank and no video actually loads. Next time it does it I'll post a screenshot. It did it a second ago so no doubt it will do it again shortly 🙂

We're going to turn all ads off in about 20 minutes - if it continues after this time, can you let us know? If it does, that will mean it isn't ad related (helps us narrow things down)

LolaSparkle · 24/06/2022 20:49

Mine is completely blank and no video actually loads. Next time it does it I'll post a screenshot. It did it a second ago so no doubt it will do it again shortly 🙂

MNHQ
LilyMumsnet · 24/06/2022 20:40

Useranon1 · 24/06/2022 20:34

@mnhq is there any update? It's happening more and more and making the app unusable

Hello

We're really sorry but we haven't managed to replicate this yet.
We're looking into it and will have it sorted ASAP.
Is there any indication as to what the advert could be? Or is it completely blank from beginning to end?

Original poster
Useranon1 · 24/06/2022 20:34

@mnhq is there any update? It's happening more and more and making the app unusable

OP posts:
otherusername · 22/06/2022 15:27

Mine didn't do it all yesterday but just popped up today. I have the latest version of the app.

Video keeps trying to play on app
LolaSparkle · 21/06/2022 19:22

Hi, yes mine is on the iPhone app :)

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