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Site keeps crashing mid page - anyone else ?

113 replies

yellowbananasinjuly · 17/06/2022 16:12

It's happened about 9 times today and 3 times yesterday. SO annoying !!! Please fix it

OP posts:
Memyselfandfood · 14/07/2022 07:21

Im on ios.

Memyselfandfood · 14/07/2022 07:21

MarshaMelrose · 14/07/2022 00:06

I'm on a Samsung phone, using chrome. 25 post to a page. The pages freeze or the posts disappear completely and the page goes white.

Yes!! This is my problem!!!
has been my problem since ‘the new better improved site’!

MarshaMelrose · 14/07/2022 00:06

I'm on a Samsung phone, using chrome. 25 post to a page. The pages freeze or the posts disappear completely and the page goes white.

Athenajm80 · 13/07/2022 23:58

Mine is still doing it on the app. You're right though, it does appear to be on the longer threads but it's so annoying, especially when I'm reading the thread for the first time so have read squillions of responses and then it crashes so I either have to start the thread again, or just give up.

I will try to film it somehow if you would still like that proof. Nothing happens though except the screen goes white and then I'm back to the app with a refreshed list of active threads

LilyMumsnet · 13/07/2022 19:15

Getoff · 13/07/2022 19:04

After being OK for about a week, page once again just crashed while I was in the middle of composing a post. Surely there shouldn't even be any code running while I'm typing?

Can we just check how many posts per page you're viewing?

Getoff · 13/07/2022 19:04

After being OK for about a week, page once again just crashed while I was in the middle of composing a post. Surely there shouldn't even be any code running while I'm typing?

Datun · 06/07/2022 09:41

HebeMumsnet · 06/07/2022 09:26

Hi Datun,

Yes, the longer threads definitely seem to be more of an issue. While we're finding the fix for it, we are finding that setting your 'view posts' to 25 or 50 per page rather than 1000 is preventing some of the crashes. Annoying if you prefer to scroll through and not wait for new pages to load, but it might be a temporary work around until it's properly sorted.

Thanks Hebe.

HebeMumsnet · 06/07/2022 09:26

Hi Datun,

Yes, the longer threads definitely seem to be more of an issue. While we're finding the fix for it, we are finding that setting your 'view posts' to 25 or 50 per page rather than 1000 is preventing some of the crashes. Annoying if you prefer to scroll through and not wait for new pages to load, but it might be a temporary work around until it's properly sorted.

Datun · 06/07/2022 01:40

Although the crashing has improved overall it's still happening on, for instance, the 'break it down for me' thread on FWR. In fact I cant navigate the thread at all without it crashing.

Maybe because it's very long and very content heavy?

LilyMumsnet · 05/07/2022 18:43

Thanks, Kite.
We're still trying to sort a fix for this but we will update as soon as we can.

Kite22 · 05/07/2022 18:07

Tried that, but it says
If you're getting the 'Aw, Snap' error or another error code instead of a web page, Chrome is having problems loading. You may also see the page loading slowly or not opening at all.
which isn't what is happening.
What I get is, part way through typing a post, it suddenly takes itself scrolling back up to the top of the page, and any words / sentences already typed, have disappeared when you scroll down to the message box again. It stays on MN, but it is like it has returned to when you first opened the thread.

LilyMumsnet · 05/07/2022 15:36

takeitandleaveit · 05/07/2022 13:43

No better for me - desktop & Chrome. It is especially bad on long threads with more than around 200 posts. You try to scroll down and the screen just won't move - it locks up completely and you get the little blue wheel of doom.

Could you follow these instructions when you have a moment? support.google.com/chrome/answer/95669?hl=en-GB&co=GENIE.Platform%3DDesktop

takeitandleaveit · 05/07/2022 13:43

No better for me - desktop & Chrome. It is especially bad on long threads with more than around 200 posts. You try to scroll down and the screen just won't move - it locks up completely and you get the little blue wheel of doom.

Datun · 05/07/2022 12:32

It's improved for me. I don't know if it's significant, due to my browser and phone, but it isn't as bad.

Memyselfandfood · 04/07/2022 13:42

Nope, it’s crashing for me repeatedly since this ‘relaunch’

Kite22 · 30/06/2022 22:33

(Laptop) .... I can be typing away, and halfway through a sentence, it suddenly shoots up to the top of the page, and everything I have already typed disappears in a puff of smoke okay, I might be lying about the smoke

JaneJeffer · 30/06/2022 21:14

This happens me on iPhone app. When I scroll across an ad it shoots back up the page.

Athenajm80 · 30/06/2022 18:40

Same. Android phone, using the app. Every time I get to a similar point on the Captain thread on litter tray it reloads, but also happens on other threads at random times.

Hawkins001 · 30/06/2022 18:31

LilyMumsnet · 30/06/2022 12:22

Thanks for keeping us updated everyone. This is proving quite tricky to replicate so we don't have any updates yet. We are going to continue investigating this.

If the site continues to crash for you then please could you try posting on a different browser? Just until we have this sorted.

To better describe my experience, sometimes it's lovley, fast typing then press post, and valla, it appears in the thread, then other times the typing goes slow, then when press post, it starts spinning for a bit, as if it's trying to post it, then sometimes I have to manually refresh the browser, and hope it's posted my comment.

LilyMumsnet · 30/06/2022 12:31

Also, if anyone has a moment, could you give this a go? It has instructions that may prevent the crashes.

support.google.com/chrome/answer/95669?hl=en-GB&co=GENIE.Platform%3DDesktop

LilyMumsnet · 30/06/2022 12:22

Thanks for keeping us updated everyone. This is proving quite tricky to replicate so we don't have any updates yet. We are going to continue investigating this.

If the site continues to crash for you then please could you try posting on a different browser? Just until we have this sorted.

Kite22 · 29/06/2022 22:59

I've had more posts wiped out than I've managed to complete today. I've given up commenting on several threads because I couldn't be bothered to spend another several minutes retyping a post that deleted

This ^
I've lost about 10 posts tonight.
Is driving me barmy.

I'm on a laptop.
Do not have hundreds of posts - in fact the last two have been threads I've tried to respond to from 'Unanswered Threads'

senua · 29/06/2022 22:43

Just done it again. Four posts on the thread and it crashed, losing my attempted post. OP has attached a photo but nobody has used the quote facility.
Surely a laptop should be able to cope with that?

Hawkins001 · 29/06/2022 22:28

I'm using the browser on an Amazon tablet, some times it's lovley,other times it's very slow and almost like the page is eating too much ram, memory.

yellowbananasinjuly · 29/06/2022 22:27

I dont seem to have the option to view 100 posts per page any more which is also annoying ! And I agree with the page crashing mid post, it happened to me twice during a post. I gave up.

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