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Original poster

Pages freezing and can't be refreshed

57 replies

saraclara · 14/06/2022 06:12

Chrome on a laptop.
If I walk away to do something else for a while and then come back to a mumsnet page, I find it frozen. Refreshing doesn't do anything and the page remains unresponsive. I have to close it and start from scratch.

This had been happening for a few days, and only with mumsnet. What's going on?

OP posts:
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5
NumberTheory · 24/06/2022 19:07

I get freezing pages a fair bit. Sometimes when I just leave things for an hour, sometimes much longer. Don't know if it's related but I also get "error code 5" fairly frequently (only on MN). Screenshot attached. This page had been left overnight, though it definitely doesn't have to be that long. I'm on Chrome Version 102.0.5005.115 (Official Build) (x86_64) on an old MacBook Air running Monterey v12.1.

Pages freezing and can't be refreshed
MNHQ
LilyMumsnet · 24/06/2022 18:48

AuntieStella · 24/06/2022 18:45

How would that help? (genuine question)

All you would see is a page, the time and that there's a whirly circle.

There's no error message or corruption of the page. Just frozen.

And sometimes browser crashes, but again there's nothing to show - just that the browser is closed. And a bit later maybe a 'closed unexpectedly' dialogue box (which does not give reason)

It can just be really helpful to have a visual when replicating issues. It's sort of a guessing game otherwise. And sometimes we can spot the problem just by seeing it happen.

Can we check your browser is up to date, and have you attempted to clear your cache? This really can help. If you'd like instructions let us know and we'll get them sent over.

We know we ask for a lot of info and can be quite annoying, but we're just really keen to get this sorted out. Thanks for taking the time to explain for us. Flowers

AuntieStella · 24/06/2022 18:45

How would that help? (genuine question)

All you would see is a page, the time and that there's a whirly circle.

There's no error message or corruption of the page. Just frozen.

And sometimes browser crashes, but again there's nothing to show - just that the browser is closed. And a bit later maybe a 'closed unexpectedly' dialogue box (which does not give reason)

MNHQ
LilyMumsnet · 24/06/2022 18:29

LavenderfortheBees · 24/06/2022 17:58

It's been awful for days. Particularly if I navigate away from the tab and back, it will freeze, load very slowly and sometimes refuse to refresh. Clicking on an image in a thread will take ages to appear then ages to go when I click the x. Sometimes it will completely freeze so I have to close the tab.

Using chrome on an android phone.

It is making the site unusable and I'm not bothering to read much at all atm. I've been here 12 years and this is stopping me returning.

We're really sorry about this.

We are having difficulty replicating the issue - which makes it hard for us to release a fix.

Are you able to grab a screen record of this happening at all? It might help us replicate it.

LavenderfortheBees · 24/06/2022 17:58

It's been awful for days. Particularly if I navigate away from the tab and back, it will freeze, load very slowly and sometimes refuse to refresh. Clicking on an image in a thread will take ages to appear then ages to go when I click the x. Sometimes it will completely freeze so I have to close the tab.

Using chrome on an android phone.

It is making the site unusable and I'm not bothering to read much at all atm. I've been here 12 years and this is stopping me returning.

Lunde · 23/06/2022 22:59

Hmm - it was a bit better yesterday .... but now worse today

Still on laptop on chrome

MNHQ
LilyMumsnet · 22/06/2022 18:02

Thanks so much both!

Are you able to grab a screen record of this happening at all? It might help us replicate it.

InvincibleInvisibility · 22/06/2022 06:41

Android phone. Website. Think Im using chrome.

Any and all pages can freeze. Also takes ages to load then freezes.
If I click away from mumsnet (ie different icon on my phone) then go back it's almost guaranteed to freeze.

AuntieStella · 22/06/2022 06:32

Desktop site, Edge

Can be any thread which freezes, at any point, duration varies

Happening still this morning, after having been v cranky yesterday evening

Also if i leave MN tab open when I shut my laptop, it will invariably be frozen when I open it again. Sometimes I can close the tab and try again with a new one. Other times it's frozen whole browser (that has occasionally happened when browsing too)

Possibly separately, yesterday, I got a complete error message (502?) in the morning - don't know how long it lasted, because after a couple of attempts to get in I gave up

MNHQ
LivMumsnet · 21/06/2022 12:27

Afternoon all and thanks for your patience with this. Our Tech team have asked us to get some finer details from you all so that they can try to replicate this issue and get to the bottom of it.

It would be really helpful if you could please answer the following questions (sorry, we know that some of you have already given us your device and browser but it would save time to have all the info in one post under your username!)

Here are the questions:

Which device and browser are you using?
When the page froze, how long did you leave it for when you came back to find it frozen?
Which page on the site were you on when the freezing happened?

Thanks so much!

MNHQ
JoMumsnet · 21/06/2022 11:26

Thanks all - we'll be back with an update as soon as we can.

ivykaty44 · 21/06/2022 07:22

I have same issues on an Apple laptop

AuntieStella · 21/06/2022 07:20

It happened to me multiple times yesterday, and is still going on this morning.

Occasionally causing browser to freeze /crash

It's definitely MN - no struggles with anything else.

Lunde · 20/06/2022 21:19

Chrome on laptop

Skedaddle465 · 20/06/2022 17:03

Mobile site

MNHQ
JoMumsnet · 20/06/2022 17:02

Thanks @Skedaddle465 - mobile site or app?

Skedaddle465 · 20/06/2022 15:38

I'm using Chrome on an android phone.

MNHQ
JoMumsnet · 20/06/2022 15:36

Hi @Skedaddle465 , @FOJN and @Lunde we're sorry you're all having this issue too. Can you please let us know if you're also using Chrome/desktop site?

Lunde · 20/06/2022 11:48

Ditto

Been a major problem ever since the new site - frankly it's making me use MN a lot less as who wants to waste all this time

FOJN · 20/06/2022 11:46

I came here to post about the same thing. It's been happening for a few days now. It's quicker to close the tab and start again but it's really annoying.

Skedaddle465 · 20/06/2022 11:08

Same, but it freezes while I'm trying to post. Waiting doesn't help, refreshing doesn't work. Have to leave the page, go back, and type it all over again

Original poster
saraclara · 17/06/2022 10:17

Thanks @KimMumsnet

OP posts:
MNHQ
KimMumsnet · 17/06/2022 09:39

Morning, thank you for letting us know about this and apologies - it sounds very annoying. We do regularly check these Sites Stuff threads, so we're sorry that your thread about this went under our radar.
We're looking into this issue with the pages freezing at the moment so please bear with us while we check it out.

kitchens4ever · 17/06/2022 08:39

Same problem here. I have posted numerous times about the scrolling issue and no one has replied to that either. Very disappointing

sleepingophelia · 17/06/2022 00:48

I thought it was just me!