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Pages freezing and can't be refreshed

57 replies

saraclara · 14/06/2022 06:12

Chrome on a laptop.
If I walk away to do something else for a while and then come back to a mumsnet page, I find it frozen. Refreshing doesn't do anything and the page remains unresponsive. I have to close it and start from scratch.

This had been happening for a few days, and only with mumsnet. What's going on?

OP posts:
New posts on this thread. Refresh page
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5
NumberTheory · 09/07/2022 04:22

Still getting Aw, Snap! and seems to be getting worse, maybe?

This time the page had hardly been open long at all (20 mins I think, it's always been well over an hour in the past).

Pages freezing and can't be refreshed
LilyMumsnet · 04/07/2022 18:28

Memyselfandfood · 04/07/2022 13:43

I also keep getting errors when trying to even log onto the page

Hi, can you let us know what error messages you're getting?

Memyselfandfood · 04/07/2022 13:43

I also keep getting errors when trying to even log onto the page

MorrisZapp · 28/06/2022 13:03

Thanks Jo. That's on the mobile site, I'll see if I have better luck on the app.

JoMumsnet · 28/06/2022 11:58

Thanks @MorrisZapp - we're still trying to resolve this issue (and we're so sorry for all the frustration it's causing).

Can we please check if you're using the mobile site or the android app?

MorrisZapp · 27/06/2022 18:25

'chrome isn't responding, do you want to x wait x close'

On android, constantly freezing and giving this message. I can get away with 'wait' the first time but after that I have to close it by hitting the x repeatedly at which point my phone freezes until the whole app shuts.

It's endlessly frustrating.

LilyMumsnet · 27/06/2022 18:21

gingersplodgecat · 27/06/2022 16:05

I've been getting the 'Aw Snap' thing popping up when I am in the middle of scrolling down while reading a thread, and also when I post a comment, so it happens during active use.

At other times the screen won't budge at all, and sticks in one place. Usually about halfway down a long thread. You can't scroll up or down, or refresh it. No error message or anything, it just freezes completely.

Desktop / Chrome.

Thank you! We're hoping to have this fixed as soon as possible. We'll keep you updated. Flowers

gingersplodgecat · 27/06/2022 16:05

I've been getting the 'Aw Snap' thing popping up when I am in the middle of scrolling down while reading a thread, and also when I post a comment, so it happens during active use.

At other times the screen won't budge at all, and sticks in one place. Usually about halfway down a long thread. You can't scroll up or down, or refresh it. No error message or anything, it just freezes completely.

Desktop / Chrome.

saraclara · 27/06/2022 10:16

If I leave a tab open with an MN thread on it, when I come back hours later it won't refresh or scroll. I get a little message at the top that asks me if I want to wait or exit. Saying wait makes little difference. The quickest thing to do is to close down the tab and start again, which is irritating.

That's exactly what I get on my windows laptop, using chrome.

OP posts:
HebeMumsnet · 27/06/2022 09:27

Morning, everyone. We've checked in with Tech about this issue this morning. They agree @LastTrainEast that it's likely a memory leak and they're trying to track it down right now. We'll be back as soon as there's any news to update you.

Gasp0deTheW0nderD0g · 27/06/2022 08:05

I am finding that long threads seem to freeze. I usually browse MN on an Android laptop using Chrome. I use the setting to see all posts, no pages. If I leave a tab open with an MN thread on it, when I come back hours later it won't refresh or scroll. I get a little message at the top that asks me if I want to wait or exit. Saying wait makes little difference. The quickest thing to do is to close down the tab and start again, which is irritating.

LastTrainEast · 26/06/2022 21:29

Don't know how much this will help but it seems to be a memory leak problem.

If I leave 4-5 threads open and go away then when I return and try to bring the tabs to the front they suddenly start using 4-8 Gigabytes each.

I had left task manager open so I could look quickly as I'd seen this before.

I was testing this on a desktop computer with a lot of ram so it coped better than the average laptop but it ground to a halt and 3 pages failed to display.

One gave an out of memory message and the other two the 'snap' error. (see below)

I watched the ram usage drop back to normal in task manager after perhaps 30 seconds and then I was able to refresh and get the pages back.

It should not have given an out of memory error at all as in addition to the ram there was 32gb virtual memory available.

I would call it a Chrome problem as I can't reproduce it in firefox, but the way pages on this site update may be contributing as it doesn't happen anywhere else.

Pages freezing and can't be refreshed
LavenderfortheBees · 26/06/2022 17:09

This is what it looks like when I try and open a tab while I have others (usually 4-10 or so) open to read later. I have been doing this for years and it has never caused an issue before.

As you can see, it loads a tiny bit then stops. It will stay this way for minutes. I then will navigate away and when I come back, the page is just blank with no loading bar.

If I do manage to get a long thread open, it will sometimes randomly go to the 'Oh Snap' reload screen then when I do reload, if it loads, I've lost my place.

Pages freezing and can't be refreshed
ApplesandBunions · 26/06/2022 07:59

Finding it all goes absolutely massive when reading on a laptop. Can only see huge logo etc and no actual thread content.

ImaniMumsnet · 25/06/2022 22:22

Thanks everyone for getting back to us. Just to let you know this is on our radar and we are taking a look.

Thanks for your patience.

September29th · 25/06/2022 18:05

My joy was short lived.
Went out mid thread. Returned and page was frozen, refresh is still not finished after far too long, I'm done with it.
What is the point of a site that is re-launched and still doesn't work?

Thisisit2022 · 25/06/2022 11:02

I used to right click on threads that looked interesting to me but I can't do this anymore. I have to look at them one at a time. If I open tabs this way they just don't load.

September29th · 25/06/2022 10:59

Left it last night to go to sleep.
Just now:
This page is having a problem
Try coming back to it later etc....

Windows 10 laptop using Edge as I thought it was Chrome causing it so changed over.

This time I refreshed and it actually loaded. I fell off my chair in shock.

NumberTheory · 25/06/2022 06:53

Happened again. Tab had been open several hours. Three tabs gave this error. A fourth, that has been open less time (but still hours), did not. Cleared cache this morning when I last posted here.

Pages freezing and can't be refreshed
FOJN · 24/06/2022 23:30

Sorry I missed the request for info. I'm using MN in a browser on an android tablet. I cleared my cache as suggested, things improved for a couple of minutes and then pages started freezing, taking ages to load or wouldn't refresh again. It's much quicker for me to go back to a Google search to open MN again.

LilyMumsnet · 24/06/2022 19:58

NumberTheory · 24/06/2022 19:55

My browser is up to date. Not sure if I've cleared my cache since this started happening. I did early on in the MN update because of issues. But that may have been before this started. I'll do it now and let you know if it happens again.

Thank you! Flowers

NumberTheory · 24/06/2022 19:55

LilyMumsnet · 24/06/2022 19:13

Thank you!

That's really helpful.

Can we check your browser is up to date, and have you attempted to clear your cache?

My browser is up to date. Not sure if I've cleared my cache since this started happening. I did early on in the MN update because of issues. But that may have been before this started. I'll do it now and let you know if it happens again.

September29th · 24/06/2022 19:27

I have posted about this too, have thread somewhere...

LilyMumsnet · 24/06/2022 19:13

NumberTheory · 24/06/2022 19:07

I get freezing pages a fair bit. Sometimes when I just leave things for an hour, sometimes much longer. Don't know if it's related but I also get "error code 5" fairly frequently (only on MN). Screenshot attached. This page had been left overnight, though it definitely doesn't have to be that long. I'm on Chrome Version 102.0.5005.115 (Official Build) (x86_64) on an old MacBook Air running Monterey v12.1.

Thank you!

That's really helpful.

Can we check your browser is up to date, and have you attempted to clear your cache?

NumberTheory · 24/06/2022 19:10

Just to add - this didn't happen to all the threads I had open overnight but to at least two, maybe three (I only just thought of this thread on the last one, sorry).