Active discussions

Please or to access all these features

Talk
Site stuff

Join our Innovation Panel to try new features early and help make Mumsnet better.

See all MNHQ comments on this thread

Original poster

Mumsnet going down every night

36 replies

Useranon1 · 13/06/2022 23:34

Why does this keep happening? A few nights recently (inc last night and tonight) mumsnet goes offline from approx 9.30-10.30. The app stops working, the site won't load, and online down sectors report the servers as non-responsive.

What's happening?

OP posts:
JaneJeffer · 13/06/2022 23:53

Jeez @MattTech you almost have me feeling sorry for the poor overwhelmed server

justasking111 · 13/06/2022 23:48

Yep it appears every night. I don't even know what DDos is . It's tiresome so I just shut it down I'm not on the app

MNHQ
MattTech · 13/06/2022 23:47

Apologies that this is happening.

We’re experiencing an issue with one of our servers which is causing downtime. Unfortunately, it’s not an easily-diagnosed issue and we’ve been making changes to mitigate it for the past week or so. Each one of those mitigations helped us to rule out another variable to try to get to the solution.

We think we’ve found the problem and are currently provisioning a brand new server to replace the one that is having issues.

@RebOrHon The 5-second delay is a mechanism to space requests to the site out to help the affected server recover. It’s primary use case is to mitigate DDoS (distributed denial of service) attacks. In this case, however, it was being used to allow the affected server to not become overwhelmed by our normal user traffic.

We understand how frustrating this is and we’re doing everything we can to prevent this from happening.

Thank you for bearing with us.

jaffacakesareepic · 13/06/2022 23:45

RebOrHon · 13/06/2022 23:40

Ditto, and what’s with ‘the 5 second delay checking your browser’ message?

Thats a 3rd party company fending off ddos attacks, apparently men really dont like women talking to each other...

whimsicalwillow · 13/06/2022 23:44

I tend to read Mumsnet around 11pm each night. Last 2 nights it won't load and says it's my internet connection. It isn't as I can access everything else on my phone. Log out and then back in and it keeps saying log in failed. Leave it 10 mins then can log in. What's going on?
Still haven't solved my ' I'm on' and 'watching' threads that appear to have new comments but don't.

TheQueensCousin · 13/06/2022 23:41

For me too!

RebOrHon · 13/06/2022 23:40

Ditto, and what’s with ‘the 5 second delay checking your browser’ message?

leotardrock · 13/06/2022 23:39

The App was down for hours tonight! ☹️

HopingForMyRainbowBaby · 13/06/2022 23:37

Mine too!

Whitegrenache · 13/06/2022 23:37

Yep
Me too! Second night it's happened

burnoutbabe · 13/06/2022 23:34

Useranon1 · 13/06/2022 23:34

Why does this keep happening? A few nights recently (inc last night and tonight) mumsnet goes offline from approx 9.30-10.30. The app stops working, the site won't load, and online down sectors report the servers as non-responsive.

What's happening?

Yes snap! Assumed it was just me.