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See all MNHQ comments on this thread

Original poster

It's about time you gave us a new update, MNHQ

111 replies

BIWI · 15/05/2022 22:42

The new platform is really not working well - you only have to look at the list of complaints on Site Stuff

... many (most?) of which are not being addressed by MNHQ.

Come on! It's been some time now since you launched the new platform, and while a smooth transition is probably too much to expect, very little seems to be improving since the launch.

WTAF is going on? When can we expect all the things you're promising to actually happen?

OP posts:
Wolfiefan · 16/05/2022 22:08

Honestly I would rather have the old site back. So many glitches.

HolyHiVisOfStEvenEdge · 16/05/2022 22:07

EveSix · 15/05/2022 22:45

Well, I noticed today that the annoying grey blank chunky bar labelled 'Advertisement' is no longer dominating the top of my mobile screen. I'm pleased about that.

Lucky you…

It's about time you gave us a new update, MNHQ
Bagadverts · 16/05/2022 22:07

SueMumsnet · 16/05/2022 21:45

Hi @DragonwithoutaDungeon - sorry you're having these issues

Yes there seems to be an issue with PMs and Firefox for some reason - are you able to check if you can see them with another browser at all? No worries if not, we're looking into it.

On the Go to Page button you should be able to navigate to the pages using the numbers - does that not work for you in the same way?

And which thread do you mean that's not being updated - we are trying to post as many updates as possible but it's a case of dividing time between that and getting the issues sorted - happy to update any threads you suggest need it though...

Again, sorry for the pain.

Show quote history

For me the page issue is that it takes longer to get to a particular page. If I want to get to page 10 and I have <1,2…17,18> it is slower than a box I can number in. I’m on a phone and I find it harder to navigate now.

LoveSpringDaffs · 16/05/2022 22:05

EveSix · 15/05/2022 22:45

Well, I noticed today that the annoying grey blank chunky bar labelled 'Advertisement' is no longer dominating the top of my mobile screen. I'm pleased about that.

Lucky you!!

it's still tight there on my iPhone. Along with huge adverts I can't scroll past, threads that don't load. Crashing when trying to write posts.... generally just a nightmare.

thanjs @BIWI for starting the thread

MNHQ
SueMumsnet · 16/05/2022 22:01

Hi @EarringsandLipstick Sorry that this is frustrating - as I said above, it's the same team trying to work out what's causing the problems and then giving the information to tech so they can fix them as it is doing their best to post updates. It's also not straightforward to post updates as it's sometimes quite tricky to know what's causing the problem and not always clear when they can/will be fixed by. That said, we can do better in keeping the Known Issues page as up-to-date as possible - some of the issues just take a little while to track down and fix. Will think about how we can do it better - thanks for feedback.

cleareyesfulhearts · 16/05/2022 21:58

Did it cut off my response there? I was agreeing!

cleareyesfulhearts · 16/05/2022 21:57

EarringsandLipstick · 16/05/2022 21:53

Also, can you please bring back the automatic bolding of the @ function on the app?

Since the changeover, it doesn't automatically bold when you tag, and it's making posts so hard to read.

Surely it's a tiny thing to do? It was reported weeks ago.

Definitely

EarringsandLipstick · 16/05/2022 21:53

Also, can you please bring back the automatic bolding of the @ function on the app?

Since the changeover, it doesn't automatically bold when you tag, and it's making posts so hard to read.

Surely it's a tiny thing to do? It was reported weeks ago.

EarringsandLipstick · 16/05/2022 21:51

@SueMumsnet

I just can't understand why the communications are so poor.

You seem to wait for users to create a thread in Site Stuff, then sporadically reply.

Why don't you have flagged / sticky posts up at the top of the threads eg in Active?

Why don't you have one clear way of updating and why aren't you clearer about what happened? Saying 'oh it's a big old platform, that's why it's complicated' is just a ridiculous excuse for a terrible mess by your developers.

MNHQ
SueMumsnet · 16/05/2022 21:45

DragonwithoutaDungeon · 16/05/2022 19:45

What about the new PMs that I can't see to read in my inbox but still have notifications for@SueMumsnet

Are we getting the Go to Page button back? The long threads are so much harder to use without it.

Is there a reason no one is being updated on these issues in the other thread that Mumsnet Mods started?

On firefox browser on desktop here.

Hi @DragonwithoutaDungeon - sorry you're having these issues

Yes there seems to be an issue with PMs and Firefox for some reason - are you able to check if you can see them with another browser at all? No worries if not, we're looking into it.

On the Go to Page button you should be able to navigate to the pages using the numbers - does that not work for you in the same way?

And which thread do you mean that's not being updated - we are trying to post as many updates as possible but it's a case of dividing time between that and getting the issues sorted - happy to update any threads you suggest need it though...

Again, sorry for the pain.

shinynewapple22 · 16/05/2022 21:02

Looking forward to the update on the app then.

Every time I come on MN recently I have to leave after about 5-10 mins as I can't bear reading it with no paragraphs and half the post being cut off .

DragonwithoutaDungeon · 16/05/2022 19:47

Also @SueMumsnet re the PMs, at one point I had a few in my inbox but the bottom of the page was being cut off making it hard to see if I'd scrolled all the way down. To help myself I archived a few PMs, maybe that's something to do with it? Maybe some of the users who's PMs I'd archived were still messaging me... I don't know coz I can't see them lol.

DragonwithoutaDungeon · 16/05/2022 19:45

What about the new PMs that I can't see to read in my inbox but still have notifications for@SueMumsnet

Are we getting the Go to Page button back? The long threads are so much harder to use without it.

Is there a reason no one is being updated on these issues in the other thread that Mumsnet Mods started?

On firefox browser on desktop here.

MNHQ
LilyMumsnet · 16/05/2022 19:22

hopeishere · 16/05/2022 19:06

What about the messages under quoted posts being cut short that is really annoying.

Just an update here - we're waiting for Apple to approve a fix and then it will be released. Shouldn't be too long now - sorry for the inconvenience.

hopeishere · 16/05/2022 19:06

What about the messages under quoted posts being cut short that is really annoying.

SpongeBobJudgeyPants · 16/05/2022 18:35

I'm still having the issue of pm's showing as a notification, when there isn't one.

BlackeyedSusan · 16/05/2022 18:28

SueMumsnet · 16/05/2022 17:52

hi @BlackeyedSusan sorry you're having these issues, it must be incredibly annoying - this isn't happening for everyone so it'd be really helpful to know what device you're using (desktop or mobile) and whether you're using the app or the site and what browser (safari or chrome).

Mobile,
Chrome.

Worst on long threads, no pages. (Continuous)

And it's the long threads you want to dip in or out of and refresh etc

C8H10N4O2 · 16/05/2022 18:23

There is yet to be any update at all on progress against the accessibility issues reported.

Just a list of visual areas being looked at for "enhancements" where "enhancement" seems to equate to making things at least no worse than previously.

Other accessibility areas have not even had a mention.

AskingQuestionsAllTheTime · 16/05/2022 18:16

@SueMumsnet
images posting sideways - fix should be released in next day or so

Could you also look at fixing the size of the text in images? Font size 4 is not much use to me, and not a great deal larger than what appears before I click, though it seems to be less blurred. Not being able to look at people's quoted-from-Twitter points is very irritating and makes some current-news threads incomprehensible in large part.

I am using Mozilla Firefox on a large desktop machine.

MNHQ
SueMumsnet · 16/05/2022 17:52

hi @BlackeyedSusan sorry you're having these issues, it must be incredibly annoying - this isn't happening for everyone so it'd be really helpful to know what device you're using (desktop or mobile) and whether you're using the app or the site and what browser (safari or chrome).

BlackeyedSusan · 16/05/2022 16:53

No one is going to want to go to threads I'm on and back to the thread evey time when it takes so bloody long to load each step.

BlackeyedSusan · 16/05/2022 16:50

Just tried to get on the Brexit thread. It takes ages to load. Still. Takes you to the bit you were reading several sessions ago not the bookmark.(took two and a half minutes to find my place)

Had the black 502 error box appear three or four times. It's difficult to get rid of it.

Bookmarks are still slow to register.

Picture won't open for ages then when it does it won't close. When it closed I was taken to some random part of the thread.

Are any of these problems going to be fixed any time soon?

MNHQ
SueMumsnet · 16/05/2022 16:25

Ok so another update:

1 - hitting back from Active NOT refreshing the page has been released this afternoon so it should now work as it used to

2 - the issue on bookmarks - I think these are currently only not working when. you refresh a page - that's because the URL you are refreshing holds the info about where your original bookmark was - so when you refresh you're telling the browser to go back to that post even when you've bookmarked later on. If you go out of the thread and back in via a link in "Threads I'm on" or "Threads I'm watching" it will find your new bookmark - it's just refresh that won't. Currently trying to figure out if there's anything clever we can do about that without it affecting other things like @mention notifications taking you to the right place on a thread...

3 - We're still awaiting approval from Apple on the app issues - as soon as we have that we'll post and sticky a thread in Site Stuff so people know to update.

BritInUS1 · 16/05/2022 12:59

I'm finding the iPhone app really frustrating

Messages are not displayed in full, they cut off mid sentence and in some cases mid word

On the phone and through Chrome on the PC the no paragraphs makes reading any long post almost impossible

And the lee being no break after a quoted message is a really struggle visually

SpinMeRightRoundBabyRightRound · 16/05/2022 12:57

Is there a fix for the random refreshing of the page while you’re reading it?